EXPERIENCE:

Confidential

Projects include:

• Currently assessing IT function and staff, making recommendations, and developing strategic plan for international, fast growing publisher and 3PL company
• Managed selection of ERP/MRP system for an engineer-to-order, project based manufacturer of 80 ft. long, custom, robotic assembly lines. System came in on time and under budget
• Developed set of SSRS reports for project accounting and tracking product development educational publisher
• Made recommendations to Archipelago learning regarding financial and sales reporting for acquired companies
• Developed website in Joomla for 'over 55' housing developer

Confidential

Chief Information Officer

• IT Department: revamped department--redefined jobs, mentored/trained/replaced staff, rebuilt infrastructure, evaluated and fixed software, and replaced vendors. Made help desk fast and responsive
• Developed first corporate-wide IT budget
• Interim Digital Product Development Manager
• Managed major software selections / implementations: ERP Sage MAS500 , CRM SalesLogix , e-commerce, CMS and workflow K4 , and BI QlikView
• Project Managed rebuilding of IT infrastructure phones, network, DR site, etc. . Virtualized hardware

Confidential

Process Improvement--managed outsourcing of distribution

• Explored options and strategies to improve distribution, prepared financial analyses, visited multiple 3PL vendors, and made recommendations to executive committee
• Worked closely with legal department and CFO regarding contract. Developed budget for project
• Managed programming of integrations between ERP and WMS
• Point of contact for issue resolution, contract negotiations, and coordinating move

Result: Smooth transition to 3PL, with vastly improved service and recurring annual savings of 1.4MM

Confidential

• Publisher, editor, writer and managed technology combination email newsletter and Joomla website. Wrote or co-wrote feature articles, edited submitted articles, managed SEO and layouts and advertising. Reached 3/4 of households with 40 stories per issue. Continue to publish under Crow Hill Associates website.

Confidential

• PE funded start-up K-12 educational media company books, digital media, software located in Confidential.
• Revenue grew rapidly from 30MM to nearly 300MM, organically and through ten acquisitions

Confidential

• Post acquisition of new business units, worked extensively on-site with new management teams, determining how best to integrate them into corporate structure while improving their cost structure and service levels.

• Developed plans and budgets for projects, presented to executive committee for approval, and executed plans.
• Managed multiple major IT, facility, and process improvement projects including:
• Managed subsequent moves of departments fulfillment, financial, and IT related and products from six companies into shared services
• Established HCC Shared Services and facility 2004 : Researched properties, purchased equipment, interacted with local officials, lawyers, engineers, and architects oversaw set up of IT and phone infrastructure, structured departments and hired initial staff, and created and managed to budget.
• Managed development of integrations to e-commerce sites and financial system Dynamics GP
• Completely revamped how BRCs and sample shipments were processed at an acquired company, saving approximately 40 FTE seasonal employees while reducing processing times from months to 1 - 2 days.
• Used technology to make the status of business processes transparent to business unit stakeholders
• Managed development of robust suite of online reports by business unit, which included sales and marketing analyses, financial and operational KPI reports, expense account approvals, SOX requirements, BRC processing, commission statements, convention cost monitoring and more.
• Converted all acquired businesses to corporate software and IT infrastructure ERP custom and MS Dynamics GP and CRM Dynamics CRM
• Relocated Manhattan based customer service call center to new facility--new phones, new management, and eventually new staff. Turned one of the worst customer service groups into a competitive advantage
• Relocated the Shared Services facility in 2009, saving 600,000 in annual lease expense

General Manager of Shared Service

Confidential

• Full P L responsibility for shared services division, including working with each business unit to budget both allocated and direct costs based on projected revenue by product type
• Negotiated excellent contracts with suppliers, IT outsource vendors, and shipping companies
• Hands-on, walk around management style promoted a proactive, flexible organizational culture and collaborative management style in a diverse workforce environment
• Matrix reporting structure: worked closely with division executives and corporate COO/CFO
• Held monthly meetings of entire staff, attended by both corporate and business unit executives
• Worked extensively across corporation to improve profitability and service levels, often with technology
• Responsible for shared services Sarbanes-Oxley compliance and corporate IT controls

TECHNICAL/OTHER SKILLS:

• Expert analyst for software development, and knowledgeable of latest trends in technology
• Have selected/installed/project managed: ERP/MRP Dynamics GP, Sage MAS500, Visibility and custom , WMS QSSI , CRM Dynamics CRM and SalesLogix , CMS and workflow software Joomla and K4 , BI QlikView and e-commerce D500 . Familiar with many more including Netsuite and Salesforce.
• Familiar with SQL, HTML, various languages, SSMS, SSRS, and MS Office expert in Excel, Project, and Visio