SUMMARY

• Over 6+ of professional experience in Siebel CRM technologies
• Expertise in Siebel Open UI, Siebel Configuration, Siebel Open UI upgrade, Javascript,HTML 5.0, CSS 3.0, AJAX, VB, eScripts, EAI EIM, Workflow,Siebel Assignment Manager and Siebel TBUI
• Part of solutioning for Multi - Tenant Siebel CRM on Cloud
• Worked on all Siebel Administration Activities.
• Worked on full infrastructure migration from Windows to Solaris.
• Author of siebelopenui.blogspot.com
• Well Versed with Siebel Open UI Architecture - both Presentation Model and Physical Renderer Layer
• Co-Developed Siebel Open UI reusable Plug-ins using AJAX and Jquery
• Installing & maintaing Siebel / Web servers on windows and Solaris platforms.
• Performing Code Migration activities
• Siebel Integration (EAI)
• Conducted trainings for Siebel Open UI
• Skills on SQL, PL/SQL and eSQL etc.
• Experience with web servers like iPlanet, IIS, Apache
• Experienced User Experience (UX) using PHP, HTML4/5, CSS, JavaScript, mySql
• Familiar with PHP Frame works like CodeIgniter, CMS (Wordpress & Joomla)
• Worked in Siebel eEvents, financial, ePharma, Call center applications
• Excellent Knowledge of Siebel eRoadMap Methodology and Siebel’s eBusiness architecture
• Well versed with Siebel Marketing Event Management, Call Center, Siebel Sales and Marketing, Managed Markets and Siebel Financial.
• Have work experience on EAI (Enterprise Application integration), Integration Workflows, Data maps, and EAI value maps, integration objects and XML Converter and hardware integration
• Executed full life cycle Siebel Implementations and Upgrade projects
• Experience in preparation and execution of unit testing.
• Excellent oral and written communication skills with proven ability to effectively communicate with technical and non-technical individuals at all levels of management.
• Experience in working with Healthcare and retail industries.

TECHNICAL SKILLS

• Siebel IP 2012/2013/2014/15, 16 & IP 17
• Siebel Finance 8.1
• Siebel Call Center 8.x7.x, 6.x
• Siebel SIA 7.x
• Siebel Service 7.x, 6.x
• Siebel Automotive.
• Siebel OpenUI Scripting
• Siebel Architecture
• Siebel Branding
• Siebel Configuration
• Siebel EAI
• Siebel Workflow
• Siebel Business Services
• Siebel Assignment Manager
• Siebel eScripting / VB
• Siebel TBUI
• Siebel eScript
• VBA
• Siebel VB
• JavaScript jQuery/JQUI/Bootstrap
• T-SQL
• C/C++/C#.NET
• HTML
• ASP.NET
• XML
• VB
• XSL
• Oracle
• Sybase SQL Anywhere
• MS SQL Server
• DB2
• Solaris
• IIRIX
• AAIX
• Linux
• HP-UX
• Windows NT, 2000, XP
• Siebel Tools
• Rational Requisite Pro
• Siebel eRoadMap
• SSAD
• Modeller
• Visio
• Erwin

PROFESSIONAL EXPERIENCE

Confidential, Lansing, MI

Sr. Software Engineer

Responsibilities:

• Install & maintain Siebel Gateway, Siebel/Web servers on Windows & Solaris Platform.
• Part of Solution for Multi-Tenant Cloud Siebel CRM implementation
• Develop Siebel Open UI Scripts for enhancing Customer experience.
• Gathering Business Requirements.
• Design AVAYA - Siebel CTI Implementation.
• Design Functional Call flows for AVAYA - Siebel CTI calls interaction.
• Design Functional specification into Technical specifications.
• Managing the CRM practice and providing advice on Licensing maintenance.
• Conducting Daily Meetings with the team to get the status of project.
• Presenting Business Demos and providing consulting on Open UI features/ Siebel process improvements
• Code Move from One Environment including Incremental / ExPrep/ ImPrep process.
• Applying Patchset Upgrades on Environments.
• Developing Inbound/Outbound WebService using Custom BS.
• Bug Fixing on post upgrade issues.
• Prepare for Release Notes
• UAT User coordination and providing support to them functionally and technically.
• Open UI Development on Screens/ CSS file modifications.
• Working in SharePoint and As-One Tools.

Confidential, Aliso Viejo, CA

Sr. Software Engineer

Responsibilities:

• Primary Role in this project was to give support & enhancement for existing application
• Created Open UI Solutions for UX related issues
• Enhancing existing integration with Legacy systems
• Solving few product defects

Confidential, Chicago, IL

Tech Lead

Responsibilities:

• Primary Role in this project was to configure the Siebel OpenUI.
• Created custom theme so that Siebel application looks like their corporate profile (making look and feel matching to their website)
• Created custom themes in Navigation Tab & Tree
• Experience in JavaScript, Major frame works like jQuery, Yahoo, Prototype etc..and many 3rd party plug-ins like Node.js, MAPs API, Chart Widgets etc
• Implemented Accordion feature for complex applet
• Implemented Mouse scrolling features for frequently used list applet
• Tooltips showing instructions for TaskUI chart /diagrams, using OpenUI API and added to the application as plug-ins
• Replaced ActiveX codings with Java Applets.
• Fixed OpenUI related problems/product defects like salutation applet, SI Calendar, links in form applet etc.
• Preparing Functional & Technical Document.
• Developing the Siebel application using Configuration, Scripting, & Wokflows.
• Configured Screens, views, Applets, BC, BO and rationalized user navigation process by setting up suitable drilldowns.
• Configured the application using Integration Objects & Data Mappers.
• Created Workflows and Invoked WFs using RCR’s, Runtime events, User Properties relevant to the requirement
• Implemented conditions in State models to control user transitions from one state to other states, configured Multilingual List of Values, Toggles and Drilldowns.
• Customized the application using Siebel eScript as alternative to configuration on extending the functionality.
• Extended the Siebel tables and columns
• Configured BO layer objects- Joins, Links, Multi Value Links, Pick lists.
• Customized Pick Applets, Associate applets, Shuttle applets and configured MVGs using Links, MVLs & MVFs.
• Involved in creating Unit Test cases.
• Involved in SIT, QA, Production deployment and support.
• Customized the application by changing the User Interface Cascading Style Sheets .

Confidential, Phoenix, AZ

Tech Lead

Responsibilities:

• Requirement analysis and design With Client & Solution Architect / BA.
• Responsible for Development work at onsite.
• Creating a “website like” application by using Siebel Employee facing application.
• Migrating application to 8.1.1.11 Open UI. Fixing all issues
• Layout problems
• Migration Issues
• Open UI product Bugs
• Conflict with custom templates in older versions
• Created new Physical renders to deliver amazing UI effects.
• Fixed OpenUI product defects like salutation applet, SI Calendar, links in form applet etc.
• Preparing Functional & Technical Document.
• Developing the Siebel application using Configuration, Scripting, & Wokflows.
• Configured Screens, views, Applets, BC, BO and rationalized user navigation process by setting up suitable drilldowns.

Confidential, Easton, PA

Developer

Responsibilities:

• Requirement analysis and design With Client & Solution Architect / BA.
• Migrated to 8.1.1.9 and later to 8.1.1.10
• Outlook (Email) Integration.
• Responsible for Development work at offshore.
• Enhancement, bug fixing & adding some new features.
• Performed various UI customizations in the application
• Configure dashboard using PR to display user information in the dashboard
• Migrating application to 8.1.1.9 Open UI. Fixing all issues
• Layout problems
• Migration Issues
• Open UI product Bugs
• Conflict with custom templates in older versions
• Created new Physical renders to deliver amazing UI effects.

Confidential, Rochester, NY

Developer

Responsibilities:

• Requirement analysis and design with Solution Architect/BA.
• Responsible for Development work at offshore.
• Writing PL/SQL and stored procedures for Message Broker (IBM) & Database Integration.
• Parsing XML data
• Make message flows for maintenance transactions.
• Worked on production support's ticket related to Order Management.
• The Product Configuration Concept is implemented in this Project.
• Versioning of Products is implemented. Integration with external system is also implemented
• Quote and Capture—create, validate, and manage quotes and orders

Confidential, Rochester, NY

Developer

Responsibilities:

• Responsible for Development work at offshore.
• Designed UI for new requirements (e-Script, Virtual Business Components, Business Components, Business Object)
• Modified the existing screens, views as per user requirement in the Product Administration.
• Modified and created new applets based on the business requirements
• Configured Joins, Links, and Pick applets using Siebel Tools.
• Customized static and dynamic pick lists
• Worked with web templates to change the look and feel of the application
• Effectively used joins and links to fetch data from DB
• Conduct internal code reviews.
• Responsible for Documentations

Confidential, Houston, TX

Developer

Responsibilities:

• Analyze/Design & Build new enhancement requests.
• Prepare functional and technical documents.
• Analyze/Troubleshoot & Fix defects reported by end users.
• Editing web templates for portal