Objective

Summary

Experienced IT and engineering professional with an in-depth knowledge of computer networking, software development and hardware/Operating System environments. Fifteen years combined experience in the technology industry. Strictly adhere to quality and efficiency standards.

Experience

Confidential

Senior Web Administrator

• Team member of a small team of administrators' that are responsible for over 150 Microsoft Windows 2003 based IS and SQL Servers containing approximately 250 IRS websites.
• Responsibilities include planning, defining, designing, implementing, and managing web application environments. This incorporates all aspects of application deployment and integration, system monitoring, database connectivity, middleware installation, administration, backups, patching, migration and security.
• Assisted project developers by suggesting ASP.NET code changes to correct functionality issues or performing code changes to mission-critical websites when no developer is available.
• Developed ASP.NET 2.0 project to enable tracking of all projects and servers, their associated transmittal histories, website management, security documents to satisfy security audits. Application is designed to provide a single point of communication between project managers, database administrators, developers and server administrators.

Manager

• Responsible for all aspects related to Service Manager of an office and document solutions company. This includes leading a team of service technicians by implementing training programs, designing and gauging standards, performing evaluations, and ensuring total customer satisfaction. Additionally, duties were extended to developing marketing plans, maintaining an in-house shop, communicating with customers, and team building.
• Performed In house IT and LAN Administrator duties that included Windows 2000 Domain Servers, Email maintained, Internet Web site, print servers, file servers and company's OMD management application system.
• Trained and assisted field technicians in creating, configuring and maintaining servers, routers, and LAN connectivity at customer's location that contracted the company's network services.
• Completed Sharp Electronics A and WinPrint training certification programs with a 95 average test score.
• Completed comprehensive service guidelines to produce optimum performance by team members. This includes specific and measurable statistics derived from employee performance and customer feedback surveys.
• Enhanced department performance by implementing procedures that led to improve the average Calls per Day from 3.7 to 6.2, well above industry standards
• Under the same direction, successfully improved quality of service by reducing call backs from 14 to 3 , ensuring technicians are correctly diagnosing problems the first time.

Confidential

Field Service Technician/Technology Technician

• Installed and performed preventative maintenance and repairs on high volume digital copiers, fax machines and printers in a LAN environment.
• Provided detailed information to customers, employees and management to maintain harmonious relations.
• Provided network support for all information systems and technology connected to Konica and Minolta products.
• Supported Windows NT4, 2000, 2003, Novell, UNIX, and peer to peer networking environments.

Confidential

Test Engineering Technician

• Designed software CVI Visual Basic and hardware to interface with testing equipment.
• Developed and maintained sophisticated inventory software to track company and customer assets totaling 300 million. Software was implemented throughout worldwide locations within the company.
• Created a software auditing program that scanned all computers for unauthorized software. Software was used to enforce strict compliance regulations.
• Responsible for maintaining over 80 PC workstations within the Test Engineering Department. PC's were used to efficiently test products to ensure proper functionality.
• Supported products were Fiber Optic and Ethernet based telecommunications/networking equipment and automotive electronics.
• Performed the set-up, testing, debugging, and troubleshooting of circuit boards.
• Trained personnel on products and equipment.

Confidential

Field Service Technician

Confidential

• Managed daily operation of an electronics retail sales and service establishment.
• Repaired and configured PC's and perhipials.
• Developed competitive business strategies.
• Responsible for designing budgets and maintaining employee payroll and benefits.
• Implemented company policies and procedures to maintain a positive company culture.
• Responsible for advertising, customer relations, scheduling personnel, and equipment purchasing.

Confidential

Avionics Test Station and Component Repair Journeyman

• Performed and managed avionics test station functions and activities. Operated, inspected, maintained, programmed, and calibrated computer and manually operated avionics test equipment, associated support equipment, and aircraft avionics system components.
• Assigned Team/Shift Leader duties for two years.
• Maintained high tech computer systems that were used to test avionics equipment that totaled over 50 million.
• Submitted several computer programming changes to the Air Force to ensure reliable testing methods and results.
• Designed inventory and tracking database application in Visual Basic that received an outstanding during a Department of Defense audit.
• Awarded Achievement Medal for exemplary service.

Technical Expertise

Programming Languages

Visual BASIC 3-6 VB.NET 1.x 2.0, C , HTML, ASP/ASP.NET, ATLAS, JavaScript, LabWindows/CVI, and Database design.

IT Administration

PC and LAN repair, configuring managed switches and routers, workstation support, printer servers, Windows 2000/2003, SQL 2000/2005, Exchange 2000/2003, IIS 4-6, DNS/DHCP, VLAN.

Software

Proficient in Microsoft Word, Excel, Word Perfect, Visual Studio 6/2003/2005 Visio, PowerPoint, Outlook, Adobe Photoshop, Acrobat, and many others.

Credentials

Eligible for Veterans Status

2003 Department of Defense Secret Security Clearance

References

Available upon request