| OBJECTIVE |
| To get a position in the field of Information Technology performing granted responsibilities with diligence and honor. Specifically, looking for a position in Desktop Support or Web Development. |
| CHARACTER SKILLS |
- Sincere, computer-related interest that breeds a familiarity with technology that can't be taught.
- Strong ability to convey computer concepts in layman's terms to non-technically savvy clients/users.
- Exceptional troubleshooting capabilities through careful analysis, research, and persistence.
- Perfectionist nature lends to organized and detail-oriented work ensuring that jobs get done right.
- Flexible, easy-going demeanor that calmly deals with issues as they arise.
- Ready to handle dynamic environments and motivated to learn in a fast-paced industry.
|
| TECHNICAL SKILLS |
- Operating Systems
- Microsoft Windows 95, 98, 2000, XP, Vista, 7
- Linux Distributions: Fedora, Ubuntu, Gentoo Interfaces: KDE, Gnome, some console
- Systems Management
- Cisco Unified Call Manager
- Office Suites
- Microsoft Office Excel, Outlook, PowerPoint, Word '97-'10 Project '07 Sharepoint '10, Visio '03
- Corel WordPerfect WordPerfect 7-12
- Programming Languages
- Proficient in: CSS, JavaScript, PHP, XHTML
- Familiar in: C, C , C , Python, XML
- Database Management Systems
- MySQL 5 Oracle 9i
- Programming Environments
- Microsoft Visual Studio 6, .NET 2003, 2005 GNU Compiler Collection
- Website Development
- Adobe Dreamweaver 4, 8, CS3 Microsoft FrontPage '00, '03 WordPress, WS-FTP 7, XAMPP
- Multimedia Authoring Tools
- Adobe Photoshop 6, 7, CS, CS2, CS3, CS5
- Audacity Sonic Foundry/Sony Sound Forge 6, 7
- Adobe Premiere 2, Pro CS5 Sonic Foundry/Sony Vegas Video 3, 4
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| EXPERIENCE |
| Confidential IT Operations Analyst - Monitored variety of databases, procedures, and systems for failures and irregularity.
- Resolved or escalated each incident to responsible party for resolution. Followed through with communication of status, resolution, and root cause analysis.
- Used spare time to create web-based report/escalation system for in-house monitoring site.
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| Confidential IT Support Technician - Solved all client-side software and hardware computer issues for about 150 setups in production and office areas. Malware removal, software changes/updates, backup, technical questions/assistance.
- Provided support and elevated issues related to in-house software and admin site.
- Responsible for installing, moving, and updating new and existing employee computer setups.
- Managed 1600 pieces of computer inventory in database location, type, model, notes, etc .
- Used spare time to create framework for additional inventory system using Google Maps API.
- Maintained, monitored, and resolved issues for about 50 laser and label printers.
- Influential in moving company into new 100k sq. ft. building. Team of 3 that installed about 30 miles of cable for various systems network, hvac, lighting, intercom, speakers, card access, etc .
- Handled all cable installs and changes once building was complete. Mostly networking and speakers.
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| Confidential |
- Customer Service Representative
- Answered calls, responded to questions, and solved problems according to standardized procedures.
- Created web-based tool that increased own efficiency and made fellow employee's jobs easier.
|
| Confidential |
| Contracted Web Developer - Completely redesigned, produced, and maintained company website.
- Trained staff in basics of web development and website maintenance.
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