SUMMARY

• Experience of 9 years in IT with 5+ Years of experience as Salesforce Developer
• Good insight in to the Financial & Banking Domains
• Executed all phases of the Software Development Life Cycle (SDLC).
• Executed Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Hands on experience in automating web applications using Selenium Web Driver &Serenity Framework.
• Extensively worked on VB.NET, ASP.NET, ADO.NET, .NET Framework, Web Parts, Web Forms, Web Services, IIS6.0, HTML, AJAX, CSS, jQuery and Java Script.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers.
• Worked on Sales Cold, Service Cloud, Community Cloud, Marketing Cloud.
• Experience with development of CRM to handle product and client information, call-handling statistics, interactive voice response systems (IVR), call handling personnel, Computer-Telephony-Integration (CTI), and VoIP Telephony services.
• Experience in Maintaining\Enhancing the Automation framework for Web Applications using Selenium WebDriver, Java.
• Implementation and Integration experience using Custom Objects, Custom Tabs, Bulk Triggers, Workflow Rules, Role based Page layouts and Record Types, Approvals, Assignment rules, S-Controls & Visualforce Pages, and Apex classes, etc.
• Experience in testing web applications using Selenium IDE, Selenium(Java)-RC and WebDriver.
• Excellency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Reports, Dashboards, Tasks and actions.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support business processes and recommended solutions to improve their processes using salesforce.com
• Experience in designing Junction Objects and implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, & Email generation according to application requirements
• Used different data tools - Apex Data Loader, Force.com, Import Wizard, SFDC Data Export, and Mass Delete.
• Having very good Knowledge on End to End flow of Sales Force Application.
• Provided POC's in Test Automation using Selenium-Webdriver with ruby binding.
• Implemented security and sharing rules at Object, Field, and Record levels for different users at different levels of organization.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Experience in database design inclusive of Stored Procedures, Triggers, Indexes, Functions, Views and Joins.
• Strong Knowledge in AppExchange Applications Cast Iron for integrating with Third Party Applications.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third party packages.
• Ability to develop internal tools for providing customized reports or to add or enhance the existing features offered by the Salesforce.com and force.com.
• Extensive exposure with Solution Design teams, Business Analysts, Performance & Architecture, Business Users Group and QA teams and provided assistance to the Project Management Teams implementing new business processes with excellent interpersonal & communication skills.
• Superior communication skills, strong decision making skills, organizational skills, and customer service oriented.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce.com, Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Data Import Wizard, Workbench, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Roles &Profiles, Single sign on

Web Technologies: JavaScript with HTML, CVS, CSS, XML.

Programming Languages: Java, Servlets, JDBC, JSP, C#, Apex.

Methodologies: Agile, Scrum, Waterfall.

Other Tools: MS Office, MS Project, MS Visio.

Databases: SQL Server, MS SQL .

Operating Systems: Windows XP/ 2000/2003/7/8/10 , UNIX, Linux, Mac

Testing: Manual Testing (including GUI, Non-GUI, System integration, Regression, Functional, E2E Testing, User Acceptance Testing, Automation Testing - SeleniumWeb Driver and R C. Data driven and Key Word driven and TestNG

PROFESSIONAL EXPERIENCE

Confidential, Basking Ridge, NJ

Sr. Sales Force Developer

Responsibilities:

• Developed and supported customer support portal to support eservices, CRM Customer Support
• Developed and deployed ad hoc Salesforce.com reports and dashboards.
• Manage page layouts, fields, and system interface/capabilities.
• Hands on experience in automating web applications using Selenium Web Driver &Serenity Framework.
• Worked with Agile Scrum methodology.
• Maintenance of data entry standards & data integrity process.
• Coordinated with internal IT team, CTIteam and external clients to ensure that activities are captured and executed upon for overall project execution
• Used salesforce CRM technology i.e., Sales cloud, Marketing Cloud, Service Cloud and Communities as well to store lots of data and other great technologies to make it happen.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Performed mass imports and exports of data and worked with Case Management Functionality
• Created Workflow Rules, Approval Process, Validation Rules
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Developed Automation Regression test suite using Selenium (Java).
• Involved in developing the UI view pages usingHTML5semantic tags. UsedHTML5layouts with Angular directives as Views.
• Involved in a lightning application which works on cases such that whenever a case has been taken by an agent about an issue, resources are provided to agents in this service cloud.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on Sales Cold, Service Cloud, Community Cloud, Marketing Cloud.
• Implemented Customization of Salesforce portal and Community Portal Development.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Involved in querying Sales force tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Integrated Salesforce.com with an external application like Net Suite and Sure View using Web services API’s like SOAP and REST based web services.
• Selenium gives us the ability to run the same tests using many different browsers, including Internet Explorer, Firefox, Chrome, Safari, and Opera.
• DevelopedHTML5for various browsers and resolve all issues on the same.Identified bugs inHTML5code and fixed them.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Prepared and Executed test scripts using Selenium.
• Used it to read, extract and load data from Comma Separated Values (CSV) files.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Selenium Web Driver and TestNG annotations were used to generate automated test scripts for functionality.

Environment: Linux, Saleforce.com platform, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML5, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP, Java, JQuery, Javascript.

Confidential, New castle, Delaware

Sales Force Developer

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• This position was also closely working with other IT technical staff to gather the needed information to tailor the CTI solution, data models, reporting, and network infrastructure. In case of need I'm also responsible for troubleshooting and resolve issues utilizing all available tools, resources, and documentation and engaging additional resources when necessary.
• Creating automation test scripts in Selenium-Java
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented SalesForce Chatter for internal users to share the deal information and status updated on various activities.
• Automated, Executed and Maintained Test cases through Selenium Web Driver.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Built a detailed Test cases using Selenium Web Driver with JAVA.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Integrated the third party web services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com and developed own Web Services.
• Preparation and execution of Automation Scripts for the requirement using Selenium Web Driver and Test NG.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying SalesForce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on VisualForce Language to develop VisualForce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Data Loader

Confidential, New York, NY

Salesforce Consultant

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Involved in designing and maintaining the Automation Framework using Web driver.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.
• Performed automation for Administration part in TSCO which mainly covered the configuration of ETLs like ADDM.OEM, Open Stack, ITDA,etc in ROBOT Framework using Selenium. This mainly contained the ETL tasks covering data extraction, inserting them into datasets and then migrating it to TSPS Views.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Built APIs with Salesforce.com Apex SOAP/REST Services.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created relationships among objects using Lookup and Master-detail relationships.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, and custom reports to suit to the needs of the application.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Used Data Loader for insert, update, and bulk import or export of data, Performed mass imports and exports of data.

Environment: Salesforce.com, APEX, Triggers, Visualforce, JavaScript, HTML, SOQL, SOSL, AppExchange, XML, Agile, Workflows, Validation Rules, data loader, Oracle and SQL Server.

Confidential

Sales Force Consultant

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Environment: Salesforce.com, Apex, Import Wizard, Sharing Rules, Workflows, Reports, Email Updates..

Confidential

Sales Force Developer

Responsibilities:

• Understand the Business Process and creation of business and functional requirement document.
• Customize and configure the application.
• Preparation of the data model and use of schema builder to define relation between objects.
• Focused on database quality and created validations as per the requirement.
• Use of Data.com Assessment and custom reports and dashboards to regularly monitor data quality.
• Creation of Profiles, Roles, Users and providing secured restricted access to sales and support team.
• Involve in Building Custom Objects, Tabs, Analytic Snapshots, Dashboards, Tags andComponents.
• Customizing Forecasts, Reports and Dashboards to drive key business decision.
• Involve in Customer support activities by enabling service cloud and setting up queue, workflows.

Environment: workflow and approvals, reports, dashboards, case management automation, custom objects, validation rules.