SUMMARY:

• Highly skilled instructional designer, technical writer and trainer with over 15 years of experience in various industries and technologies.
• Broad background in providing technical manuals, courseware (paper and eLearning), curriculum design, and business systems .
• Skilled in research, writing, and editing.
• Background includes working with ADDIE model, Rapid Instructional Design principles, SWOT analysis and project management.
• Strong project management skills.
• Experienced writing procedures for call centers for large, enterprise environments such as Boeing.
• Establishes strong working relationships with clients, co - workers and vendors.
• Proven track record of completing projects on schedule.

TECHNICAL SKILLS:

SKILLS: IBM PC, WIN NT OS, UNIX OS, AS/400 OS, ISO 9000, AS 9100, Adobe FrameMaker 6, Adobe Acrobat Pro, Adobe Photoshop CS2, Captivate, Camtasia, Dreamweaver, ADDIE model, SWOT matrix, eMatrix, EVMS, Flash, ForeHelp, FrameMaker 7, HTML, Intergraph CAD, Lotus Notes, Microsoft Office Suite, Microsoft Outlook, Microsoft Project, PowerPoint, QuickSilver, RoboHelp 7, SGML, SharePoint, SnagIt, SourceSafe, Visio, WebEX, HIPPA, SOX

PROFESSIONAL EXPERIENCE:

Confidential

Documentation Specialist

Responsibilities:

• Developed and implemented Documentation Management Plan to include: repurposing organization of SharePoint folder structure, scheduling interviews with departmental SMEs, performing gap analysis and recommendations.
• Formatted, drafted and finalized Forensic, Risk Assessment, Data Security, and Information Security Specifications.
• Developed templates and forms for various other departmental documentation.

Confidential, Lake Elsinore, CA

Instructional Designer

Responsibilities:

• Developed e-learning courseware for Confidential MSP financial processing system Default departments including Bankruptcy, Foreclosure, Collections, REO, Loss Mitigation, also Investor Accounting and Financial Processing, reflecting workflow and Confidential software implementation.
• Consulted with internal clients and subject matter experts (SMEs) to understand their needs and determine optimal learning and development strategies for the target audience.
• Managed module inventory review and sign-off processes.
• Designed needs analysis, WBT and ILT guide development for Citizens Bank Origination department.

Environment: MS Office, Adobe, MSP, Captivate, Voice-overs, ADDIE

Confidential, Temecula, CA

Instructional Designer

Responsibilities:

• Wrote online Help guides, designed online manuals, job aides and desktop s.
• Documented processes and procedures for Security software manufacturer using RoboHelp and FrameMaker publishing tools.

Environment: RoboHelp, FrameMaker, MS Office

Confidential, Culver City, CA

Web Designer

Responsibilities:

• Created corporate and television network micro-sites, portals and large-scale web applications using HTML, Dreamweaver, Photoshop, and Flash video.
• Designed format and wrote web content.

Environment: HTML, Dreamweaver, Photoshop, Flash, MS Office, Windows

Confidential, Rancho Bernardo, CA

Instructional Design/Technical Writer

Responsibilities:

• Wrote manuals to ATA100 specifications and improved maintenance manuals in SGML in a classified DoD environment.
• Established learning objectives and created assessment questions including situational or scenario based questions that contribute to mastery of learning objectives.
• Followed ADDIE model and performed Strengths, Weaknesses, Opportunities, Threats (SWOT) analysis.
• Edited engineering design documentation.

Environment: SGML, HTML, MS Office, ADDIE, SWOT

Confidential, Atlanta, GA

Instructional Designer

Responsibilities:

• Developed project plans and WBT manuals for Physicians Practice Management System including installation and guides, OS and customer user manuals.
• Interviewed executive management, development SMEs, and system administrators concerning the implementation of HIPAA compliance safeguards.

Environment: HIPAA, MS Office, FrameMaker, ADDIE

Confidential, Confidential, CA

Instructional Design/Writing Consultant

Responsibilities:

• Developed instructional strategy needs analysis, course and effectivity measurement.
• Designed and wrote manuals for proposal development activities.
• Mentored multi-cultural business, financial, and administrative teams.
• Consulted with executive management regarding performance improvement, learning and instructional theory, product and program evaluation (formative, summative, confirmative).
• Successfully obtained $2.2 million from the Confidential, 2007.

Environment: MS Office, Windows, ADDIE

Confidential, Fullerton, CA

Instructional Designer

Responsibilities:

• Wrote maintenance manuals in accordance with government regulatory standards.
• Developed Instructor Manual for battlefield software.
• Conducted Train-the-Trainer classes in Long Beach, CA, Fullerton, CA and Algiers, Algeria.
• Develop video content to support end user processes.

Environment: MS Office Suite, Adobe Suite, Camtasia

Confidential, Santa Ana, CA

Instructional Designer

Responsibilities:

• Led project team, designed and wrote a full range of OS Security policies, procedures, and documentation.
• Scheduled and interviewed enterprise-wide SMEs, project managers, the CEO and CIO, to forecast requirements.

Environment: MS Office, Windows

Confidential, Irvine, CA

Instructional Designer/ Senior Technical Writer

Responsibilities:

• Designed needs analysis, evaluation standards and developed courseware including 118 online modules in an enterprise-wide initiative to convert business functions to PeopleSoft Customer Relationship Management (CRM) platform.
• Trained product support personnel in Littleton, CO; Ibaraki, Japan; and Leuk, Switzerland.
• Wrote maintenance manuals in accordance with government regulatory standards.
• Provided project management for three instructional designers.
• Managed organizational change using systems theory as it applies to organizational and consulting.
• Audited signatory process for the world’s largest manufacturer of geostationary satellite communications networks.
• Performed by-monthly multi-media team project review presentations for executive management, engineering personnel and US DoD representatives.

Environment: MS Office, Windows, PeopleSoft CRM, ADDIE

Confidential, Costa Mesa, CA

Technical Writer/ Consultant

Responsibilities:

• Wrote online help and internal product documentation for e-commerce products.
• Trained personnel in selected software and procedure skills.
• Managed four writers drafting 175 product specification documents.
• Documented custom, in-house software and usage procedures for company personnel in the Host Engineering, Provisioning and Sales Engineering departments.

Environment: MS Office, Windows, VISIO

Confidential, Irvine, CA

Writing Consultant

Responsibilities:

• Wrote user guide for a client/server tracking, managing, service requests, and problem ticket resolution.
• Converted three ISD manuals to HTML format using Robo HTML. Placed all documents on the corporate intranet.
• Designed and authored Operational Procedures Guides for existing imaging, client/server and collections applications for a direct and indirect financing institution.
• Outlined documentation required to standardize processes.
• Managed workflow, determined schedules, and set priorities for one full time employee and one contractor.
• Trained other writers on RoboHelp.

Environment: RoboHelp, HTML, Remedy ticketing system

Confidential, Yorba Linda, CA

Instructional Design/ Documentation Specialist

Responsibilities:

• Managed internal documentation supporting two document imaging client/server infrastructure modification projects for SQL database storage and retrieval applications.
• Designed and wrote HTML online Help guides, installation and test procedure manuals for systems administrator, programmer, and non-technical user levels.

Environment: SQL, HTML, RoboHelp, proprietary software

Confidential, Cerritos, CA

Instructional Designer/Project Manager

Responsibilities:

• Managed the Direct Sales Operations manual project for a wireless systems enterprise involving 38 branch offices throughout Los Angeles county.
• Recruited, scheduled and managed vendors and branch managers to ensure contract’s fully maximized resource utilization/productivity.
• Developed and monitored instruction across all phases of the project.
• Tracked and reported team hours and expenses.
• Participated in peer reviews and inspections of deliverables.
• Ensured project deliverables were in line with the MRB and the solution had the flexibility to easily be modified to meet this vision.
• Mentored business partners and IT teams in the project management processes
• Attended Ruth Clark and Consulting seminar series.

Environment: PoP, proprietary software, ADDIE

Confidential, Long Beach, CA

Writing Staff /Instructional Designer

Responsibilities:

• Provided Instructional Design for a comprehensive Quality Assurance Management System cultural augmentation curriculum.
• Facilitated classroom instruction in quality management, statistical process control, inventory control, conflict management, Microsoft Office, and Microsoft Project.
• Scheduled 8,100 senior and mid-level management executives through the program.
• Liaised with Confidential .
• Wrote maintenance manuals in accordance with government regulatory standards.
• Compiled Service Bulletins, technical and instructional materials for the installation and modification of components and systems for in-service aircraft.

Environment: classroom facilitator, MS Office, MS Project, TQM