SUMMARY

• Have 10+ years of experience in effort estimation, analysis, design, development and testing of various CRM systems and applications.
• Expertise in delivering solutions and architecting the CRM applications from scratch.
• Proficient with Sales Cloud, Service Cloud, Call Centre, Force.com, Chatter collaboration on Salesforce.
• Experience in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, custom tabs, role based page layouts and record types.
• Hands on experience in developing Apex Classes & Triggers, Apex Scheduler, Batch Apex, Visualforce Pages & Controllers.
• Experience in using Apex Data Loader, and Data Migration using third party tools.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflow rules, Reports, Dashboards, Tasks and actions, Sharing rules at object, field and record levels, security, emails and templates,.
• Expertise in querying salesforce database using SOQL & SOSL queries using Apex Explorer.
• Working knowledge on Web service implementations using REST and SOAP and workflow Outbound messaging.
• Experience in migrating Siebel sales to SF Sales.
• Extensive experience on Sales and Service CRM functionalities and modules.
• Proficient in offshore, onshore delivery model.
• Worked on client demos and rfps for many CRM projects.
• Managed and worked on successful project delivery from requirement gathering, development to go live to production support.
• Expertise in understanding & creating Interface Specifications, Schema Mappings and gathering

TECHNICAL SKILLS

Salesforce.com: Apex, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, Apex Web Services, Workflow & Approvals, Chatter, Dashboards, Custom Objects, Outbound Messages, Workflow & Approvals, Validation rules etc.

Force.com Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader.

Databases: Oracle 8i/ 9i/ 10g, Microsoft SQL Server 2000/2005/ 2008 , DB2

Languages/Technologies: Apex, Java script, HTML, XML, CSS, SQL, PL/SQL, WSDL, XML Schema, Soap

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Unix.

CRMS: Salesforce Sales, Siebel Service, Siebel Sales, Siebel Open UI Service, Oracle Service Cloud.

Other Softwares: BIP, OBIEE, Toad, Informatica, DAC,VRT, Remedy, MQ, Web services, CQ, putty, ALM.

PROFESSIONAL EXPERIENCE

Confidential, NY

Tech Lead, CRM

Responsibilities:

• Involved in full SDLC of the Salesforce Sales application from estimation, analysis, design, development and testing.
• Implemented a new Salesforce application and was the core member in migration of sales application from Siebel to SFDC.
• Deployed Apex using Force.com IDE, Force.com Migration Tool.
• Implemented Classes and Interfaces.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Created Custom Controllers to make external web service callouts, validate and insert data. Designed Custom Formula Fields, Field Dependencies, Apex Classes, Triggers, Validation Rules, Workflow processes, and Approval Processes for automated alerts, field updates, and Email Generation for 600 sales reps.
• Used Apex Data Loader to migrate data such as accounts,Contacts from Siebel and other legacy systems.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Created Visualforce pages which identified a region to be updated to enforce partial page refreshes.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Created custom Visualforce page as well as few extensions to standard page, Apex classes and test methods.
• Worked with field & page layout customization for the standard and custom objects like tabs, fields, pick lists, rollup summary as per the business need.
• Created Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Manage and coordinate with the offshore and onsite team for the development, release activities and delivery
• Coordinate with business users and other stake holders on requirements, issue clarification and test data.
• Supporting the critical production issues and outages.
• Understanding the requirements and providing the impact analysis.
• Did feasibility study on migration of Siebel sales to Salesforce sales cloud.

Confidential

Responsibilities:

• Implemented a new siebel application to handle PAS Call centre from infrastructure to data model to post production support.
• Led, directed and provided technical guidance to the development & support teams.
• Involved in system upgrade,testing and technical review of team’s work.
• Manage and coordinate with the offshore and onsite team for the development, release activites and delivery.
• Interact with business users and managers to provide a forecast on offshore work load.
• Coordinate with users/Business Analyst on requirements, issue clarification and test data.
• Involved in scope and cost management.
• Supporting the critical production issues and outages.
• Understanding the requirements and providing the impact analysis.
• Implementation of design and providing support during different levels of testing.
• Participating in project and business meetings as necessary.
• To analyse risk and develop mitigation plans.
• Planned and executed Siebel Open UI upgrade project($500k) successfully taking onboard all the teams from infrastructure, administrators, Db, Network etc.
• Learnt and worked on JS, HTML and CSS to fix some of the critical Siebel Open UI issues.
• Did feasibility study on migration from Siebel to sales force for business users and helped in SF migration for their sales application.

Confidential

Responsibilities:

• Led a team of 10 people and was responsible for end to end delivery of new CRM application.
• Coordinated and led a team to develop a Siebel application for client to track the dental providers and service all the Insurance policies through a call centre.
• Led, directed and provided technical guidance to the development team.
• Involved in L3 Support and Configuration for Production Environment for the CRM applications.
• Designed and delivered a $300,000 project for the client following full SDLC.
• Worked on email integration with vanilla email response module(outbound & inbound) of siebel.
• Worked extinsively on siebel configuration,escripting, custom business service and Workflows.
• Worked on Real time Siebel Integration using MQs, IOs, Business services, web services and workflows.

Senior Enterprise Consultant/Lead

Confidential

Responsibilities:

• Led a team of 8 to successfully develop and deliver a Siebel Financial Services Application to take care of a full life cycle of a financial project. This project was worth US $600,000.
• As lead, I was responsible for successful delivery of the project.
• Responsible for estimation and costing of the project.
• Prepared and reviewed Technical Design documents.
• Lead the team to deliver all the deliverables from Config, EAI, OBIEE and EIM in Production.
• Worked and implemented Assignment Manager and personalization.
• Interacted with the client and the onsite coordinator for issues and queries in the project.
• Guided team on Configuration, EAI and EIM issues.
• Worked on configuring picklists user properties, calculated fields, workflows.
• Worked on business services, IFB files.

Confidential

Consultant, CRM

Responsibilities:

• Involved in designing and converting a Visual Objects code in Siebel functionality and integrating it with existing Siebel systems with my team of 5.
• Designed and configured static and dynamic pick lists and drilldowns, Applets, views, screens.
• Created and customized links, joins, business components, business objects.
• Involved in creation of EBCs and VBCs for querying and accessing external data.
• Worked on user properties, calculated fields, escripts, VB Scripts.
• Invoked DLLs and Business services through scripting.
• Worked on workflow policies.
• Involved in integration and testing of application.
• Configured, developed and tested BI publisher reports in 8.1.1 replacing Actuate reports during migration to Siebel 8.1.1 from Siebel 7.7

Confidential

Siebel Developer

Responsibilities:

• Designing and configuring static and dynamic pick lists and drilldowns, Applets, views, screens, bitmaps and runtime events.
• Created and customized links, joins, mvgs, business components, business objects and business services.
• Worked on making new web templates (HTML) as per client requirements.
• Involved in creation of VBCs for querying and accessing external data.
• Worked on user properties, calculated fields, workflows & escripts.
• Invoking Business services, workflows through scripting.
• Worked on MQ and web service integrations.