SUMMARY

• Have 10 years of experience in effort estimation, analysis, design, development and testing of various Siebel systems and applications.
• Expertise in understanding & creating Interface Specifications, Schema Mappings and gatheringRequirements from business.
• Expertise in delivering solutions and architecting the CRM applications from scratch.
• Skilled in Siebel Configuration, EAI technologies such as siebel workflows, workflow Policies, data maps, external and internal integration objects (EAI), Business Objects, Business Components, Virtual Business Components, External Business Components, Applets, Views, Bitmaps and Screens, Assignment manager, scripting and personalization.
• Have basic knowledge and working experience in CTI and EIM.
• Worked on Siebel verticals such as Internal Application (eCommunication), Siebel Portal (eSales), Siebel Sales, Siebel Financial Services. Siebel Call Centre
• Skilled in Siebel Open UI, HTML, Css, JS.
• Skilled and proficient in upgrading Siebel from HI to Open UI.Worked and managed the siebel upgrade from IRM process to development to post production.
• Expertise in MQ series and web service integrations.
• Proficient in BI Publisher reports, OBIEE Configuration and report generation for Sales.
• Have knowledge of installing and working with Informatica and DAC.
• Worked on Client demos and Rfps for many CRM projects related to Siebel CRM, Salesforce sales cloud and service cloud.
• Managing project delivery from requirement gathering to go live to production support and maintenance.
• Proficient in offshore, onshore delivery model.
• Have experience in migrating Siebel sales to Salesforce cloud.
• Salesforce certified developer and administrator.

TECHNICAL SKILLS

CRMS: Siebel 7.7, 8.1, 8.1.1.5, 8.1.1.11.10/8.2 (Open UI), Salesforce, Oracle fusion.

Other Softwares: BIP, OBIEE, Toad, Informatica, DAC,VRT, Remedy, MQ, Web services, CQ, putty

Databases: Oracle 8i/ 9i/ 10g, Microsoft SQL Server 2000/2005/ 2008 , DB2

Languages/Technologies: eScript, VB, java script, HTML, XML, CSS, SQL, PL/SQL, WSDL

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Unix.

PROFESSIONAL EXPERIENCE

Confidential, NY

Tech Lead/Architect

Responsibilities:

• Managed and implemented a new siebel application to handle a new Call centre from infrastructure to data model to post production support.
• Led, directed and provided technical guidance to the development & support teams.
• Involved in system upgrade, testing, maintenance and technical reviews.
• Worked on CTI event handlers, emails, Config, workflows and EAI.
• Planned and executed Siebel Open UI upgrade project($500k) successfully taking onboard all the teams from infrastructure, administrators, Db, Network etc.
• Learnt and worked on JS, HTML and CSS to fix some of the critical Siebel Open UI issues.
• Manage and coordinate with the offshore and onsite team of 15 for the development, release activites and delivery.
• Interact with business users and managers to provide a forecast on offshore work load.
• Coordinate with users/Business Analyst on requirements, issue clarification and test data.
• Involved in scope and cost management.
• Supporting the critical production issues and outages.
• Worked on critical performance and real time user issues.
• Understanding the requirements and providing the impact analysis.
• Implementation of design and providing support during different levels of testing.
• Participating in project and business meetings as necessary.
• To analyse risk and develop mitigation plans.
• Did feasibility study on migration from Siebel to sales force for business users.
• Implemented and managed the migration of Siebel sales to Salesforce from requirement to go live and prod support.

Confidential, NY

Senior Consultant/Architect

Responsibilities:

• Led a team of 8 to successfully develop and deliver a Siebel Financial Services Application to take care of a full life cycle of a financial project. This project was worth US $600,000.
• As lead, I was responsible for successful delivery of the project.
• Responsible for estimation and costing of the project.
• Prepared and reviewed Technical Design documents.
• Lead the team to deliver all the deliverables from Config, EAI, OBIEE and EIM in Production.
• Worked and implemented Assignment Manager and personalization.
• Interacted with the client and the onsite coordinator for issues and queries in the project.
• Guided teamand worked on Configuration, EAI and EIM issues.
• Worked on configuring picklists user properties, calculated fields, workflows.
• Worked on business services.

Confidential

Consultant, CRM

Responsibilities:

• Involved in designing and converting a Visual Objects code in Siebel functionality and integrating it with existing Siebel systems with my team of 5.
• Designed and configured static and dynamic pick lists and drilldowns, Applets, views, screens.
• Created and customized links, joins, business components, business objects.
• Involved in creation of EBCs and VBCs for querying and accessing external data.
• Worked on user properties, calculated fields, escripts, VB Scripts.
• Invoked DLLs and Business services through scripting.
• Worked on workflow policies.
• Involved in integration and testing of application.
• Configured, developed and tested BI publisher reports in 8.1.1 replacing Actuate reports during migration to Siebel 8.1.1 from Siebel 7.7

Confidential

Siebel Developer

Responsibilities:

• Designing and configuring static and dynamic pick lists and drilldowns, Applets, views, screens, bitmaps and runtime events.
• Created and customized links, joins, mvgs, business components, business objects and business services.
• Worked on making new web templates (HTML) as per client requirements.
• Involved in creation of VBCs for querying and accessing external data.
• Worked on user properties, calculated fields, workflows & escripts.
• Invoking Business services, workflows through scripting.
• Worked on MQ and web service integrations.