SUMMARY:

• Experiences in designing and developing blended learning programs that integrate classroom - based, web-based, mobile, and social modules to create impactful learning experience
• Familiarity with latest learning/training technologies, from both designer-developer and user perspectives
• Expertise in Linguistics with specialization in Discourse Analysis, Conversation Analysis, Ethnography of Communication, and Interactional Sociolinguistics
• Experiences in qualitative and quantitative linguistic research and consulting in private and public sectors
• Proven written and oral communication skills as published author, editor, peer reviewer, and presenter

PROFESSIONAL EXPERIENCE:

Confidential, Princeton, NJ

Consultant Data Analytics and Insights

• Create project-specific research questions
• Conduct preliminary qualitative analysis of patient/caregiving online activities and “posts” to generate hypotheses and coding schemes
• Code data and perform quantitative analyses
• Create reports on qualitative and quantitative findings and actionable insights for clients

Confidential, St. Louis, MO

Instructional Design Consultant

• Conduct diagnostics (shadowing, focus groups, and interviews) to identify skills gaps and training needs
• Conduct content gathering and analysis of existing training
• Define learning goals and objectives mapped to required competencies
• Develop flexible, blended learning curriculum targeting learners with varying competency levels
• Design and develop classroom-/web-/mobile-based learning modules and performance support tools
• Interact with SMEs to ensure technical accuracy of instructional content
• Identify and evaluate learning technology products and providers for potential partnership

Confidential, Alexandria, VA

Computational Linguist

• Gathered client requirements for practice conversations
• Conducted primary and secondary research for domain-specific conversation development
• Modeled target dialogues through close analysis of structural and functional characteristics of human-human conversational data
• Created algorithm for conversation-level Dialogue Manager and engine-level Error Handling and Recovery System
• Authored conversation content, including domain-specific dialogues and coaching feedback, and general knowledge and small talk data
• Architected an Authoring Framework and associated tools for rapid development of new conversations
• Developed and optimized the performance of in-house Natural Language Processing (NLP) tools, including a Speech Act Classifier (SAC) and a Semantic Matcher
• Created evaluation and gold standard corpora for training and testing machine learning algorithms
• Demoed EasySpeakTM to clients
• Researched and analyzed state and Common Core standards and crosswalks
• Researched and analyzed 3rd party learning and assessment apps for Common Core K-12 ELA and Math

Confidential, Alexandria, VA

Performance Solution Designer

• Gathered client requirements and performed needs analysis
• Made recommendations regarding overall design of web portal
• Created communications and rollout plans
• Obtained thorough knowledge of chosen software platform (e.g. Jive)
• Collaborated with software engineers to customize software platform to meet specific client needs
• Identified communities of practice and sources of expertise within the organization
• Created seed content for web portal by gathering existing knowledge artifacts, conducting interviews and focus groups with community members, and identifying relevant content from external sources
• Facilitated user content generation by offering various user support tools and activities for using the portal, including job aids, videos, and webinars
• Provided initial management of the community (e.g. monitored user activity and mined user-generated content)
• Cultivated and trained native community managers
• Evaluated effectiveness and measured value of web portal
• Clients served include: Veterans Affairs Learning University (VALU), Federal Deposit Insurance Corporation (FDIC)
• Gathered client requirements
• Performed competency mapping and gap analysis to recommended updates to existing curriculum and course offerings
• Worked with subject matter experts (SMEs) and focus groups to clarify training needs and capture content
• Gathered content by reviewing government furnished information (GFI) and surveying literature
• Authored course design documents to define goals, learning objectives, instructional and assessment strategies, design and development standards, and Section 508, SCORM, LMS, LCMS requirements and content outlines
• Created concepts for design elements that reinforce conceptual, logical, and navigational structures and themes
• Created style guides for use during course development for both ILT and WBT
• Developed original materials, including case studies, role plays, individual and group exercises
• Developed ILT instructor and student guides, WBT detailed storyboards and audio scripts, and performance support tools
• Provided support to production team to ensure implementation of design
• Performed quality assurance reviews and testing
• Assisted client managers in developing and monitoring project schedules, managing budget, assigning tasks, and managing client relationship
• Clients served include: Federal Acquisition Institute (FAI), General Services Administration (GSA), Government Printing Office (GPO), United States Marine Corps (USMC), Office of Personnel Management (OPM)

Confidential, Springfield, PA

Lead Linguistics Consultant and Researcher

• Managed team of 6 consultants to conduct qualitative research in organizational culture and psychology
• Co-led group seminars on organizational transformation and leadership
• Designed and developed surveys and software on customer satisfaction; employee engagement; organizational alignment; leadership and team performance; and succession planning in collaboration with Diagnostic Development and Software Development teams in R&D
• Conducted self-study of consulting effectiveness and provided in-house training

Confidential, Arlington, TX

Assistant Professor of Linguistics

• Restructured and expanded the Linguistics Department’s curriculum -- developed 4 new courses in Sociolinguistics and Linguistic Anthropology, revamped comprehensive examinations, enhanced quality of curriculum as determined by internal and external reviews
• Built newly established MA in TESOL program, increased student enrollment from 2 to 40 over 4 years, served as Graduate Advisor to students in the program, nominated for Outstanding Academic Advisor Award 2006-2007
• Taught courses in Sociolinguistics and Linguistic Anthropology in addition to core Linguistics courses
• Mentored and supervised 4 PhD dissertations and 6 Master’s theses
• Served on various committees at the departmental, college, and university levels
• Presented at 9 academic and professional conferences
• Published in 2 top-notched journals in Sociolinguistics and Linguistics Anthropology
• Delivered 6 guest lectures/seminars upon invitation
• Provided 12 peer reviews of book manuscripts, article manuscripts, conference papers, and grant proposals upon invitation