SUMMARY:

• 8+ years of Experience in Microsoft Dynamics CRM, Digital Marketing and Business Development business solutions using Microsoft Technologies like .NET, MS Dynamics CRM and SQL Server.
• 5+ years of experience in Customizing and Configuring Microsoft Dynamics CRM 2015, 2013, 2011.
• Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM with other web/windows applications.
• Demonstrates excellent grasp on CRM application, domain, industry and related domains. Able to guide customers towards cost - effective solutions, a multi-phase roadmap to allow customers to take long-term advantage of their investments in CRM solutions.
• Experience in developing multi-tiered and distributed architectures using .NET related technologies such as C#, ASP.Net, ADO.Net, AJAX, JavaScript, WCF, SOAP and XML Web Services.
• Expertise in Database Systems, T-SQL queries, Stored Procedures using SQL Server.
• Experienced in implementing using Agile scrum methodologies.
• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development.
• Have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS.
• Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, and JavaScript.
• Experience in developing of custom WCF web services, dialog based workflows, plug-ins and integrating custom web pages into CRM.
• Experience in use of web services and interacting with MS CRM database through the use of web service methods.
• Experience on CRM integration with SharePoint, Outlook client, MS Office and other systems.
• Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.
• Experience in converting client requirements and functional specifications to technical design with effort estimation.
• Experienced in Angular JS, JQuery, and JQuery UI for client side programming.
• Experience in building rich web experiences using JavaScript and Silverlight.
• Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts.
• Good knowledge of Microsoft IIS 7.0/8.0.
• Expertise in Database Systems, SQL, and Stored Procedure.
• Good knowledge of Web Development skills like HTML, CSS, AJAX, XML, JQuery, JavaScript and Visual Studio.
• Strong ability to understand Business & System Requirement, Use Cases, Design, Architecture documents and well versed with RDBMS both SQL Server and Oracle concepts and hands on experience with writing complex T-SQL, PL/SQL queries with/without using the client tools TOAD, SQL Management Studio.
• Extensive knowledge in entire Software Development Life Cycle, Business Requirements Analysis, Design, Development and testing.
• Good analytical, communication skills and ability to work independently and also perform as part of a team.
• Customer oriented, highly versatile, innovative, excellent interpersonal and communication skills. Creative and results driven with diversified experience in all aspects of testing.

TECHNICAL SKILLS:

ERP Technologies: Microsoft Dynamics CRM 2015, 2011 and 2013.

Other Technologies: HTML, CSS, PHP, Java Script, JQuery, XML, XAML, Fetch, .Net

Technologies: MS Visual Studio 2010 & 2012, Eclipse, MS office

Programming Language: C#.NET, ASP.NET, MVC, VB.NET

SQL Server: WCF, WPF, SSRS, SSIS, SSAS and SQL Server Data Tools

Data Base: MS SQL Server 2012/2010/2008.

PROFESSIONAL EXPERIENCE:

Confidential, Virginia

Sr. MS Dynamics CRM Developer

• Understood the functionalities in Salesforce CRM which was using by customer and converted them into MS Dynamics CRM 365
• Implemented Agile(SCRUM) methodology, involved in sprint planning
• Created custom entities and created fields, views, forms as per requirement
• Data extracted from Salesforce into excel work sheets is imported into MS Dynamics CRM by using Import wizard
• Developed a Console application by using C#.Net to import Attachments into MS Dynamics CRM which are extracted from Salesforce
• Created CRM reports as per reports in Salesforce and compared them
• Created workflows for Auto Numbering in some custom entities by using a custom entity
• Created workflows for scheduling the Task which need to happen after every 24 hours
• Created a new Business Process Flow in Opportunity entity and published it as default as per requirement
• Created a On demand workflow to enable the new Business Process Flow on the Opportunity form
• All custom components are tested and then deployed into Production instance
• Customize the sitemap as per requirement by using XRM toolbox
• Added new buttons on Opportunity form by using Ribbon Workbench and wrote a JavaScript to retrieve data from third party application whenever we click on that created button
• Developed JavaScript files to enable/disable fields and also hide/unhide the fields on changing the values of other fields
• Created Plugins to retrieve data from third party applications by using WebAPI call by using unique Opportunity IDs
• Created relationships between Opportunity Entity and some custom entities to create the Sub Grids of the custom entities on Opportunity form
• Created Workflows for sending/receiving emails when records are created in Account and Opportunity entity and also when owner of a record is changed
• Changed the default landing page to my open Opportunities
• Enable Auditing for custom fields in Opportunity entity to show the old values and updated values of fields respectively
• Developed a Plugin to retrieve data from other application by using WebAPI call into the custom entities which we created in MS Dynamics CRM
• Developed a JavaScript to read data from custom entities and displaying on Opportunity object
• Enabled security roles for the custom objects to the different users as per requirement
• Created business roles to show/hide the fields depends on different form levels
• Customized system and custom entities, fields, views, forms by using Out-Of-Box features and also used JavaScript for an extent
• Developed SSRS reports to give same view as per reports in Salesforce
• Used SSIS to import data into CRM from other sources by using IOrganizationService webAPI in console application
• Used GUID of Accounts to import related Accounts to the corresponding Accounts
• Developed UI with HTML, CSS to show the data in a section of Opportunity form as per requirement

Environment:: Microsoft Dynamics CRM 365, Visual Studio.Net 2015, JavaScript, JQuery, HTML, CSS, Sql Server 2014, Business Intelligence Studio, C#.Net, .Net Framework 4.6

Sr. MS Dynamics CRM Developer

• Involved in requirements gathering, analysis and project planning.
• Implemented Agile(SCRUM) methodology, involved in sprint planning
• Worked on the business analysis, functional and technical requirements.
• Implemented four Microsoft Dynamic CRM solutions for different departments of Public health.
• Trained internal IT on developing solutions using Microsoft Dynamics CRM and visual studio.
• Developed various UI customizations for different departments to meet their requirement.
• Implemented and Customized Different Workflows to automate the various business required processes.
• Customized MS Dynamics CRM application based on the business requirement.
• Involved in customization and configuration of CRM 2015 as per business requirement
• Used to customize entities, fields, views and charts by using Out of Box tool and also JavaScript as well
• Used to use Microsoft visual studio for developing Plug-ins
• Used to use Microsoft visual studio to develop console applications by using WebAPIs to integrate data
• Used to use ADO.NET for making connection strings
• Started using new version Microsoft dynamics CRM 2016.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Used JQuery for consistent easy navigation, look and feel of the website.
• Worked on performance monitoring and tuning issues.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• Configuration of MS Dynamics CRM with Microsoft Outlook 2013.
• Involved in integration CRM with SharePoint for document and record management.
• Integrated SharePoint and other web applications with CRM by using IFRAME and MS CRM Web services.
• Started using Microsoft CRM 2015 and made a document regarding upgrading to Microsoft CRM 2015 from Microsoft CRM 2013.
• Installed Microsoft CRM 2015 in new machines.
• Designed a user guide regarding the new changes in MS Dynamics CRM 2015 in order to train users about the updated version of MS Dynamics CRM.
• Worked on contract management.
• Created and managed contracts by using C#.Net.
• Used configure service processes to set up Service management, including default documents and templates.
• Developed business objects using C# for various modules.
• Integrated Custom WCF Service with other applications.
• Used various report items like tables, sub report and charts to develop the reports in SSRS.
• Created User defined Functions, Stored Procedures and Views using SQL Server 2012.
• Gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects. Used JQuery, JavaScript framework to implement AJAX to restrict the screen flicker.
• Implemented User Interface in Model-View-Controller architecture, which accomplishes a tight and neat coordination of JSP, Servlets, Java Script, XML, AJAX, HTML.
• Implemented Gap analysis for finding out the required amount of customizations needed to meet the client requirements.
• Customized forms and views for new modules to be added to existing MS Dynamics CRM 2013 system.
• Developed OLAP cubes, wrote queries to produce reports using SQL Server Analysis Services (SSAS) and Reporting Services (SSRS), Dashboards.
• Created Workflow based on requirements from Sales and Marketing department.
• Customized CRM Forms, Entities, Attributes, Views, Ribbons & Sitemaps.
• Enhanced and developed Business Process Flows as per the client needs.
• Designed a plugin to generate account number on create of new record.
• Used SSIS Import data into the system using multiple sources.
• Used SSRS create reports in the system to provide accurate data for business decision making.
• Customized Dashboards based on the custom reports and charts created.
• Successfully upgraded from unsupported CRM 4.0 implementation to completely supported CRM2011 solution and then CRM2013 version.

Environment: Microsoft Dynamics CRM 2016/2015/2013, Visual Studio.NET 2015, .Net Framework 4.0, JavaScript, SQL Server 2012, SSRS, C#, IIS 7.0, JavaScript, CSS, HTML, JQuery, Bootstrap, ASP.NET.

Microsoft Dynamics CRM Developer

• Responsible for gathering Business, Functional requirements and Use cases and requested for a walk through.
• Worked on Agile Scrum development lifecycle with 2-week sprints, fast paced deadlines to implement new features and get it deployed to prod every 2 months
• Customized MS Dynamics CRM 2013 application based on the business requirement.
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM 2013, according to their business process.
• Customized Account Entity fields and related the Account Entity with all other Custom Entities.
• Creating reports on Account Entity with graphical summary and calculated results.
• Modified Sitemap file to display all the related entities in navigation bar of Account record.
• Created Fetch XML for new report and modified fetch XML using BIDS to customized the report and import back to CRM.
• Upgraded the JavaScript code written on Account, Opportunity, Products, Order form to use the Latest Xrm.Page DOM of Microsoft Dynamics CRM 2013.
• Prepopulating last created record data into new record form using JavaScript, CRM Web Services and XML object, thus saving time for the user to enter repeated data.
• Involved in customization of entities and fields by using Out-Of-Box features
• Developed complex reports using SSRS and deployed into MS CRM.
• Involved in CRM integration with SharePoint.
• Integrated SharePoint and other web applications with MS CRM by using Iframe and MS CRM Web Services.
• Document management with SharePoint integration.
• Created .NET plug-in to send an alert e-mail to all users who have not reviewed their accounts in last 60 days.
• Developed UI workflow to add default price list when new products created.
• Imported products from a CSV file using Data Maps and Imports.
• Trained users on using the Microsoft CRM outlook client with Online and Offline mode features.
• Prepared Instructions manual for Installation, Un-installation, Re-installation and configuring Microsoft CRM Outlook client.
• Doing the initial setup of Production environment in order as creating Business Units, Roles, Territories, users and then importing accounts with assigning ownership.
• Importing and exporting customizations between DEV, QA and Production environments.
• Prepared requirement documents, training documents and security policy documents.

Environment: .Net Framework 4.0, Microsoft Dynamics CRM 2011/2013, C#.Net, ASP.NET, Visual Studio 2010/2012, IIS 7.0, JavaScript, XML, SQL Server 2008/2012.

Microsoft Dynamics CRM Developer

• Performed Dev planning, analysis, design and execution in Agile methodology by understanding the product backlog, sprint iterations, scrum session, stand up and defect triage.
• Installed and configured MS Dynamics CRM system for development and testing, configured server instance, created organizations.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2011 system.
• Worked on several Service module components like Contract management and Service management.
• Generated various reports with drilldowns, calculated members, dropdowns from the cubes by connecting to Analysis server from SSRS.
• Monitored the performance of the systems by analyzing from where the load time is occurring.
• Used automated processes in place of java script to reduce the load time.
• Discussed the requirements with end user and propose solutions to achieve business goals. Generated Sales Reports for statistical analysis of data at user level using SSRS.
• Customized system entities and custom entities to meet the business requirements.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Created custom Asp.Net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa.
• Used SSIS Import data into the system using multiple sources.
• Used SSRS create reports in the system to provide accurate data for business decision making.
• Created custom dashboard, create custom Ribbon button and configured sitemap using Pragma toolkit.
• Extensively used User interface controls that use JQuery to validate client side validation.
• Used Bing Maps API to design and develop dashboards to display incoming customer requests and update address coordinates in the Microsoft Dynamics CRM 4.0.
• Designed and built DTS/SSIS packages and ran several scripts for implementing changes in the backend for applications.
• Suggested several security policies on various entities in the system to manage and implement appropriate access controls.
• Developed UI using JQuery and JSP for interactive cross browser functionality and complex user interface.
• Provided CRM end user training for case and service managements for department staff. Extensively worked on designing reports using SQL Server Reporting Services (SSRS).
• Develop plug-ins to synchronize/update payment details to CRM system.
• Provided technical guidance to the team and participated in several sessions of code review.
• Assisted the team in basic testing and deployment of the solution.

Environment: Microsoft Dynamics CRM 2015/2013, Visual Studio.NET 2015, .Net Framework 4.0, JavaScript, SQL Server 2012, SSRS, C#, IIS 7.0, JavaScript, CSS, HTML, JQuery, Bootstrap, ASP.NET.

Dynamics CRM Developer

• Involved in the design, development and support of Charge Code Assignment and Time Sheet Approval using Microsoft Dynamics CRM 2011, Scribe Insight, SSRS, SQL Server, and SharePoint Server 2010.
• Worked extensively on defining application functional requirements, Use Case, Test Cases, Application usability requirements, UI specifications and application process flow.
• Dedicated and client focused Business Analyst with over two years of experience in the implementation and support of Dynamics CRM solution.
• Involved in the planning and migration to Dynamics CRM 2013.
• Customized the forms by writing JavaScript and Plugins to extend the functionality and to meet the client requirements.
• Implemented Plug-Ins defining business rules and validating data.
• Develop interfaces and bridges using WCF SOAP Services between CRM 2011 and existing enterprise applications for accurate and secure data flow within the enterprise.
• Upgraded the JavaScript code written on Account, Opportunity, Products, Order form to use the Latest Xrm.Page DOM of Microsoft Dynamics CRM 2013.
• Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.
• Was responsible for implementing proposed solution.
• Consume data and services from other enterprise applications and update related CRM 2011 entities accordingly.
• Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms.
• Uploaded data from old data sources into Microsoft Dynamics CRM.
• Extensively used application capabilities such as queues, activities, data import, charts and dashboards.
• Created teams and security roles to implement role-based forms.
• Integrated SharePoint and other web applications with MS CRM by using IFrame and MS CRM Web Services.
• Developed Custom reports using Microsoft reporting services (SSRS), also involved in development of complex reports using C#.
• Followed Agile Methodology, using the project management software On Time.
• Integrated MS Dynamics CRM with MS Outlook 2007 and offer a consistent, familiar user interface.
• Debugged JavaScript used in CRM system.
• Configured CRM settings to adapt security policies within different environments using security roles.
• Created multiple views of System entities and custom entities.
• Created organizations, business units, groups and their relationships.
• Worked on setting up relationship between System & Custom entities.

Dynamics CRM/.Net Developer

• Responsible for gathering Business, Functional requirements and Use cases and requested for a walkthrough
• Reviewed the Business and Functional requirements and identified and reported gaps to the Business Analyst
• Performed test planning, analysis, design and execution in Agile methodology by understanding the product backlog, sprint iterations, scrum session, stand up and defect triage meetings
• Created Standard Test Plan, Test Scenarios and Test Cases templates based on IEEE standards and created detailed Test Plan, Test Scenarios and Test cases according to the Business/Functional requirements and identified
• The integrated environment Visual Studio.NET 2005 was used for developing the complete application
• The UI was developed using ASP.NET 3.0.
• Involved in implementing Microsoft Dynamic CRM 2013(Configuration/Customization).
• Gather business requirements and performed gap analysis. Prepared effort estimation based on the customization of new CRM system.
• Prepared requirement, design documents and high-level project plan.
• Involved in data migration/synchronization of existing system data into MS Dynamics CRM 2011.
• Designed Sales Module comprising several libraries, workflows and other CRM customization.
• Involved in the design and development of WinForms using VB.Net
• Created custom security component using VB.NET to encrypt and decrypt data
• Designed E-R model for sales, marketing and support services.
• Implemented User Level Security so that every user can access only related forms and reports.
• Used ADO.NET and its objects for Database Transactions.
• Involved in integrating CRM with SharePoint for document and record management.
• Involved in the complete Software Development Life Cycle (SDLC) for development process and AGILE, SCRUM including Analysis, Design, Implementation, Testing and Maintenance.
• Written technical documentation with UML notations such as use cases, class diagrams, and sequence diagrams.
• Implemented MVVM, single ton design patterns, Entity framework.
• Implemented Scrum framework for agile software development.
• Developed the application using n-tier architecture, OO Design.
• Established communications among applications using WCF.
• Experienced in developing windows services, web services and worked with Team Foundation Server.
• Experienced in functional decomposition and use case realization and applying design patterns.
• Written stored procedures, Triggers, Packages using SQL Server.

Jr.Net Developer

• Involved in understanding and analyzing the clients’ business, requirements for the system.
• Involved in Design and Developing components of this application using ASP.NET, C# .NET, VB. NET, JavaScript.
• Architect and implement high volume, high traffic transactional application using conventional design practices (SOA, design by contract, MVC)
• Implemented business, database access layer classes in C# using UML class diagrams and sequence diagrams.
• Written SQL Queries, Stored Procedures, Triggers, Backup and Restore Database, defining roles, creating database users, Assigning Roles to user’s using SQL Server 2005.
• Responsible to deliver the give modules without slipping the deadlines and without exceeding the estimated effort.
• Application design based on n-tier Architecture.
• Extensively involved in developing components for Business and Data tier using C#, ADO.Net, LINQ.
• Involved in Performance testing for different bandwidths by using the bandwidth controller.
• Involved in preparation of cascade style sheet (CSS) files.
• Developed secured web services using .Net, C#, XML/SOAP.
• Written code to access secure web service using .Net, Web form using C# and ASP.Net, WSDL, Proxy Class, XML/SOAP.
• Extensively involved in Stored Procedures Optimization.