SUMMARY:

• Over seventeen years of application development and software testing experience in UNIX,Windows and Web environments.
• Seven years in various functional roles on Oracle CC&B/RMB COTS implementations. (Test Lead, Business Analyst, Configuration Lead, Functional Consultant, Organizational Change Manager, Architect, Trainer)
• Accomplished in interfacing with executives, managers, clients, developers, and end - users.
• Organizational Change Management experience.
• ERP/CIS system expertise. Oracle CC&B/RMB COTS application functional expert.
• In depth knowledge of accounting principles and revenue administration.
• User Acceptance Testing, System Testing, Unit Testing, Functional Testing, Interface Testing,
• Integration Testing, Regression Testing and Load Testing expert.
• In depth knowledge of RDMS constructs and SQL.
• Backend testing, test tool programming, Web Services testing and configuration management experience Impeccable attention to detail.

TECHNICAL SKILLS:

• UNIX: SOLARIS/AIX/HP, EXCEED, WINDOWS 95/98/NT/2000/XP, VAX/DEC, J2EE, .NET.
• SQL, FOXPRO2.6, VISUAL FOXPRO, DB2 (CLIENT SERVER), SQL SERVER 2000 T-SQL, INFORMIX 4GL, ACCESS, SYBASE DBASE IV, CRYSTAL REPORTS.
• C, VISUAL BASIC, DELPHI, JAVASCRIPT, VBSCRIPT, HTML, XML, COBOL, CICS.
• MS WORD, MS PROJECT, POWERPOINT, EXCEL, VANTIVE, VISUAL INTERDEV(ASP), STAR TEAM, VISIO, RATIONAL ROBOT, CLEARQUEST, VISUAL SOURCE SAFE, IIS, VISUAL INTERCEPT, EMPIRIX E-TEST, TEST DIRECTOR, WINRUNNER, CC&B, RMB, PEOPLESOFT, EBS, MDM, MTM, WAM, BPEL, OWB, BUSINESS OBJECTS, AWB, PVCS TRACKER, SOAPUI, WEB SERVICES, WSDL

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

RMB/CC&B Functional Lead/ Architect

Responsibilities:

• Serves as RMB/CCB COTS Application expert working with the Business, Delivery, and Operations teams to support development and production activities for new and existing functionality
• Responsible for sign-off on functional design of solutions. Accountable for the overall functional solutions related to the following Functional Areas (Customer Information, Billing, Financial Transactions, Credit and Collections, Payment Processing & Adjustments)
• Reviews all functional designs and ensures all Functional Documents are kept up-to-date ( Custom Algorithms, User Exits, Interfaces,,, Configuration)
• Gather, analyze and documents requirements for Change Requests and new project work as assigned.
• Designs new and documents changes to process flows, and related Functional Designs
• Develop and execute test cases to exercise new and existing functionality. Identify, log and track defects using Quality Center.
• Assists with creation of User Training documentation
• Triage defect queue daily and properly assign level 1, 2, 3 tickets within SLA guidelines.
• Coordinate with business owners to streamline and document the Revenue Accounting business processes
• Conduct analysis that identifies negative impacts to current state business processes
• Provide recommended options, alternatives, and/or work-arounds to solutions to the COTS application.
• Functionally configure or prototype recommended solutions in test environments to validate recommended solutions to meet business objectives
• Maintain Application Configuration documentation and the Production/Gold Configuration application environment
• Work with Oracle support to resolve open Service Requests
• Work with team to proactively identify and resolve issues/defects and risks that interfere with ongoing project execution or success.
• ORACLE RMB, ORACLE EBS, COBOL, JAVA, Oracle 11i, WebLogic, Oracle Application Server, Unix, Datamax, HP Quality Center, SharePoint, Web Services, SoapUI, SQL Developer

Confidential, Spokane, WA

CC&B Functional SME

Responsibilities:

• Developed detailed CC&B step-by-step procedures to facilitate enterprise wide training.
• Developed Instructors and Participants Guides to support and structure the CC&B End User Training effort.
• Served as Oracle CC&B COTS application SME (Provide training, resolve outstanding questions/issues, review business process/training artifacts, etc…)
• Validated all Billing, Payments, Adjustments, Financial Transactions and Credit/Collections Training artifacts.
• Trained 10 Training Developers--- providing the detailed knowledge of CC&B to the “click level” necessary for navigation throughout the on-line system
• Performed data mining to assist with identifying accounts to be used for various training scenarios.
• Translated Technical Specs to End User training documentation as necessary.
• ORACLE CC&Bv 2.4., MDM, MTM, WAM, Microsoft Project SP 5, COBOL, JAVA, Oracle 11i, WebLogic, Oracle Application Server, Unix, Documaker, HP Quality Center, SharePoint, Web Services, SoapUI, SQL Developer

Confidential, Pittsburg, PA

CC&B Billing Test Lead

Responsibilities:

• Manage the testing and deployment of CC&B billing related artifacts.
• Provide Test Management Metrics to PMO, QA and Project Team
• Manage the development of Billing Testing Collateral and Deliverables
• Oversee the use of HP Quality Center (Test Tracking and Metrics, Automated Testing, Regression Testing)
• Develop and manage the CC&B Billing Testing Plan
• Develop and manage C&B Billing Test Strategy & Approach and Deployment plan
• CC&B Testing Environment Mgmt
• Manage Team Resources (Human and otherwise) to meet tasks identified and tracked via Microsoft Project. React to mitigate critical path lapses.
• Create templates for Test cases and scripts. Set standards for test case development.
• Provide guidance and oversight on how to perform detailed business processes using CC&B, MDM, MTM and WAM
• Serve as Oracle Utility software SME
• ORACLE CC&Bv 2.4., MDM, MTM, WAM, Microsoft Project SP 5, COBOL, JAVA, Oracle 11i, WebLogic, Oracle Application Server, Unix, Documaker, HP Quality Center, SharePoint, Web Services, SoapUI, SQL Developer

Confidential, Orlando, FL

CC&B Functional Consultant

Responsibilities:

• Functional Consultant on PeopleSoft to CC&B upgrade implementation with RICE
• Perform process transformation from PeopleSoft to CC&B leveraging Oracle CC&B base components and customizations.
• Perform information gathering tasks. Convert business requirements into functional designs customized for the different subsystems of CC&B and trading partners as required.
• Define scope and solutions for interfacing the Oracle CC&B application with external systems. (MAXIMO, JD Edwards, Collection Agency, Cashiering, etc)
• Develop functional designs for reports. QA delivered reports.
• Develop functional specifications for SOA web services interfaces. Define Request and Response XML file schemas.
• Test business services using SoapUI. Load WSDLs in SoapUI project to emulate request and response XML file processing.
• Configure CC&B algorithms, batch controls, plug-ins, user exits, scripts and cases.
• Performed Alpha/Functional testing of custom components prior to release to client

Environment: /Tools: ORACLE CC&Bv 2.3 SP 5, COBOL, JAVA, Oracle 11i, WebLogic, Oracle Application Server, Unix, Putty, Autosys, Pitney Bowes Bill and Letter Printing, MAXIMO, ITRON, SpiraTest, SharePoint, Web Services, SoapUI, SQL Developer

Confidential, Silver Spring, MD

Sr SQA Consultant

Responsibilities:

• Performed all phases of testing including System Testing, Integration Testing, Functional Testing and UAT.
• Documented test results and corrected outdated test cases as required.
• Design and develop QA SharePoint site complete with document libraries and other test/project artifacts.
• Triaged defects and prioritizes fixes.
• Scheduled and prioritized defect fixes and product enhancements.
• Developed and reported QA metrics.

Environment: /Tools: Windows 7, IE9, Powerbuilder, JAVA, TOAD, HP Quality Center, Oracle 11i, Linux, SoapUI

Confidential, Bismarck, ND

CC&B QA Manager Consultant

Responsibilities:

• Established QA Test department for CIS replacement and multi-organizational integration project. Developed Test strategy and plan for Customer Care and Billing(CC&B) implementation. Created Testing Project Plan.
• Developed Testing Team roles and responsibilities. Managed activities of 28 Test Engineers. Trained staff on Testing methodology, tools and QA best practices.
• Define required Test environments and related components. Schedule environment refreshes/updates/backups as needed. Define the criteria for client golden test data set. Provide Configuration support as needed.
• Developed Training curriculum to train client business Users designated for Testing tasks on CC&B features. Develop and maintain Test Team knowledgebase. Develop and maintain Testing SharePoint site.
• Evaluated, selected, procured, and implemented SpiraTest QA project management tool for requirements management, test planning, test execution, defect tracking and reporting. Created Defect Tracking workflow, transition and notification rules within the Spiratest product. SpiraTest administration.
• Co-facilitated Business Process Analysis and Fit/Gap sessions. Assisted in the mapping of client ‘As Is’ and ‘TO BE’ business processes.
• Served as a CC&B functional Subject Matter Expert. Troubleshoot and resolve user issues with CC&B system, custom modifications, reports, interfaces and configuration. Develop “Proof of Concept” documentation for “What If” - “How do I” scenarios in the CC&B system.
• Introduce and implement testing policies and procedures that reflect industry best practices.
• Develop test artifact development standards and manage development of test scenarios, test cases, test scripts, conversion checklists, testing matrices & other testing mechanisms. Manage test execution for each test phase and subsequent test cycles.
• Manage the System, SIT, and SAT Testing of CC&B custom development, conversion, custom reports, configuration, interfaces, letters/notices/bills, background processes, rates and base CC&B functionality. Launched CC&B batch jobs and developed SQL queries to verify the results on the CC&B backend.
• Developed risks mitigation strategies. Escalate critical issues identified during testing. Issue root cause analysis. Coordinate testing activities within Test team and assists development team in recreating defects. Provide QA status updates and maintain QA metrics.
• Document cutover tasks. Define Dress Rehearsal activities and responsibilities. Manage conversion balancing activities. Coordinate with other teams to simulate the actual processing of several billing cycles with all development components fully integrated on the client customized CC&B system.

Environment: /Tools: ORACLE|SPL CC&Bv 2.2 SP 4, COBOL, JAVA, Oracle 11i, WebLogic, Oracle Application Server, Linux, Putty, UC4, Extream Bill and Letter Printing, SpiraTest, UltraEdit, ORACLE|SPL Conversion ToolKit (Custom ETL tool), SharePoint, ORACLE\SPL Config Lab

Confidential

Organization Change Management Lead Consultant

Responsibilities:

• Partnered with client Management Team to develop and implement strategies to effectively manage change and enhance human performance. Coached Executive Team to ensure active and visible participation and leadership throughout the course of the project's implementation .
• Assessed impact of integrating newly acquired utilities under one CIS umbrella, standardizing business processes to leverage resources, human and otherwise, across each organization.
• Developed Organization Change Management, Communication and Training strategy and plan for deployment of CC&B v2.2. ; Managed communication effort; Developed communication media such as SharePoint site, monthly Project newsletters, Project website including Q &A, Timeline, WiKi, Suggestion and Project team contact pages.
• Developed training curriculum for each job role affected by the CIS change; Developed CC&B Training course templates. Developed training material and facilitated Train the Trainer workshops to cover relevant business process areas based on Business Process Analysis and Fit/Gap requirements.
• Mapped “As Is” processes discovered during BPA to “To Be” processes within CC&B for GAP/FIT workshops. Addressed process changes through Configuration and Training where appropriate.
• Assessed communication and training needs of client organizations and external partners; designed training approach and curriculum; developed communication schedule and managed communication activities; created awareness presentations and articles.
• Located and eradicated areas of resistance; Provided data and case studies to substantiate how the implementation of a configurable CIS solution such as CC&B, coupled with the adherence of industry standard best practices would result in an increase of productivity and profit across the organization.

Environment: /Tools: ORACLE|SPL CC&Bv 2.2 SP 4, COBOL, JAVA, Oracle 11i, WebLogic, Oracle Application Server, Linux, Putty, UC4, Extream Bill and Letter Printing, SpiraTest, UltraEdit, ORACLE|SPL Conversion ToolKit (Custom ETL tool), SharePoint, ORACL Config Lab

Confidential, Virginia Beach, VA

CC&B QA Test Lead and System Configuration Lead

Responsibilities:

• Developed Test strategy and plan for Customer Care and Billing(CC&B) implementation. Established Master System Configuration Plan. Defined specifications for test environments.
• Developed Testing Team roles and responsibilities. Testing resource vetting and acquisition. Managed activities of 15 Test Engineers and 4 Configuration Analysts. Trained staff on Testing methodology, tools and QA best practices.
• Evaluated, selected, procured, and implemented Mercury Quality Center for requirements management, test planning, test execution, defect tracking and reporting. Performed Mercury Quality Center and QTP administrative functions.
• Following Process Analysis and FIT/GAP, assisted in the documentation of client ‘As Is’ and ‘TO BE’ business process mapping.
• Performed System, SIT, and SAT Testing of CC&B plug-in algorithms, Conversion, Custom Reports, Configuration, Interfaces, DOC1 Letter/Bill Templates, Batch Scheduler, and base CC&B functionality. Launched CC&B batch jobs and developed SQL queries to verify the results on the CC&B backend.
• Perform Interface testing with client’s trading partners. Coordinated test execution within QA team. Managed integrated testing with other platforms as required
• Created test cases and other required testing artifacts to provide test coverage of Confidential business functional areas.(Billing, Meter Reading, Credit and Collections, Payments, etc). Developed QTP regression scripts to provide client with a repository of test scripts can be executed electronically following the release of patches by ORACLE|SPL
• Managed the customization of the CC&B COTS application via Configuration. (i.e., populating client specific values into CC&B core ADMIN tables.) Documented the rationale supporting the configuration of the system in Rationale Documents.
• Scheduled Configuration refreshes and environment updates..

Environment: ORACLE|SPL CC&B, COBOL, Java, Oracle 11i, Oracle BPEL, OWB, Tuxedo, WebLogic, HP9000, UNIX, Reflections, Putty, Mercury Quality Center/Test Director, Mercury QTP, TOAD, COS Batch, XML, PVCS Version Control, ORACLE|SPL Conversion ToolKit (Custom ETL tool), ORACLE|SPL Trakker, ORACLE|SPL SYSDL, ORACLE\SPL Config Lab