SUMMARY:

• 6+ years of experience in Information Technology SDLC (Software Development Life Cycle) includes 3 years of extensive experience in ServiceNow developer and administrator.
• Have strong experience in different Service Now components - Service Catalog, Web Services, Change Management, Incident Management, Email Notifications, Application management.
• Well versed with Scrum, Agile and Waterfall methodologies.
• A ServiceNow Technical Expert with experience on implementing end-to-end Service Catalog, Configuration, Asset Management, Release Management with extensive knowledge on Content Management System.
• Hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.
• Good knowledge of CMDB and Asset Management Services: Business Services and Configuration item relationships.
• Expertise on creation of workflows for Service Catalog items in Service-Now.
• Familiar with ServiceNow Content Management System (CMS)
• Hands on experience in core Java, JavaScript and web technologies like HTML5, CSS3, AJAX, JQuery, AngularJS.
• Worked well and provided consistent support with the team as insisted in achieving the targets ahead.
• Incorporated all the coding standards and best practices in the implementation.
• Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.

TECHNICAL SKILLS:

Programming Languages: Javscript, core java, C, C++, SQL

Scripting Libraries: JQuery, JavaScript, AngularJS

Web Technologies: HTML5,CSS3,AJAX,MVC

Web Services: SOAP

Version Control: Veracity, GIT

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

ServiceNow Developer/Administrator

• Development of Service catalog which includes creating new catalog items, designing workflows and execution plans.
• Created functional and technical specifications documents for various Service Now modules.
• Writing Catalog client scripts and UI policies to make client side changes.
• Creating the UI pages to use them in catalog items, Implemented using UI scripts.
• Creating Knowledge articles to document the steps in creating the catalog items.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, SOAP, Web services, CSS, HTML5.
• Designed the layout, CSS, dynamic content for the End User Self-Service Portal design.
• Created business rules using JavaScript as per the requirement.
• Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.
• Hands on expertise in front-end development utilizing JavaScript frameworks such as Angular JS, jQuery as well as front end technologies HTML5, CSS3.
• Configured Data Sources, Import Sets, Transform Maps
• Created buttons and context menus both on form and lists using UI actions.
• Created new Business Rules/Script Includes/Client catalog script/Client Script.
• Followed the SDLC process to develop and deploy the code in development to production environments.
• Worked extensively with support activities for Incident Management, Problem Management, Change Management, and Knowledge Management .

Environment: ServiceNow Geneva, Service Catalog Workflows, Catalog client script, Business rules, Incident management, Service portal, Web services, CSS3,SOAP, SQL, CSS, HTML, JavaScript, UNIX, Linux, Angular JS, JQuery.

Confidential, Denver, CO

ServiceNow Developer/ Administrator

• Interacted with business community and gathered requirements based on changing needs.
• Implemented the integration of two different processes i.e., Incident Management, Change Management over different Service Now instances using System and Scripted Web Services and SOAP messages.
• Extensively worked on creating an order Guide, Catalog items, Record Producers for creating multiple service Requests.
• Responsible for creating various work flows for Incident Management, Asset Management, Change Management, Service Requests and SLA's.
• Writing Catalog client scripts and UI policies to make client side changes.
• Developed and configured Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, etc., using JavaScript coding for Customizing different Processes.
• Expertise in implementing end-to-end Service Catalog, Incident Management, Problem Management, Asset Management, Change Management, Service Level Agreements and monitoring Platform Performance.
• Created custom Tables, Fields and configuring field level, table level Access Controls over them.
• Configured Data Sources, Import Sets, Transform Maps.
• Service Catalog (Request Item, Order guide and record producer) has been created based on client requirements. Also Workflow has been created to support the Approval workflow and task assignment.

Environment: ServiceNow Fuji, Service Catalog Workflows, Catalog client script, Business rules, Incident management on desktop and mobile view, Change management, Problem management, Asset management, Contract management, Reports, Service Level Management, Survey management.

Confidential

Servicenow Engineer

• Merged Catalog forms to Record Producers in Change Module, taking over multiple responsibilities of code reviews which helped in a smooth delivery of a project as a FTR (First Time Right) while integrating two different Service Now instances.
• Interacted with functional/process owners over phone to understand the business processes and new requirements.
• Implemented the integration of two different processes i.e., Incident Management, Change Management over different Service Now instances using System and Scripted Web Services and SOAP messages.
• Developed and configured Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, etc., using JavaScript coding for Customizing different Processes.
• Configured Record Producers according to Client requirements.
• Designed new Workflows and modifying the existing workflows according to new requirements.
• Created custom Tables, Fields and configuring Access Controls over them.
• Configured Data Sources, Import Sets, Transform Maps.

Environment: Service Catalog Workflows, Catalog client script, Business rules, HTML, CSS, CMDB, management, Problem management, and Asset management.

Confidential

GUI Developer

• HMI GUI Development for automotive Infotainment Project.
• Development of common controls (buttons, lists, drop-down lists etc) to be used by different applications.
• Design and development of GUI framework which receives messages from lower layers and transmitting these messages to particular application.
• Created unit test cases for JavaScript using Jasmine.
• Deployment of .js files to target, testing and debugging using Opera browser.
• Create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.
• Developed Date Time Picker using Object Oriented JavaScript extensively.
• Created the Test Suites unit testing framework.
• Involved in writing application level code to interact with APIs using AJAX, JSON.
• Used jQuery to traverse through a DOM tree and manipulated the nodes in the tree.
• Create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.
• Debugging and bug fixing of existing code.

Environment: Linux, UNIX, JavaScript, AngularJS, CSS3, Opera Browser, Python, HTML5