SUMMARY:

• More than 12 years of IT experience in design & development of large - scale enterprise wide applications as Technical Architect, Salesforce Consultant, Project Lead, Team lead Business Analyst and developer
• Working as Salesforce Consultant for Confidential
• Over 9 years’ experience in CRM Domain including 5 years in Salesforce.com CRM
• Worked directly or indirectly for the big names in the industry like Voya, Chubb, MetLife, P&G, Amdocs, Tele Denmark Communications, CSC, Infosys, Daimler Chrysler, Motorola and Nokia Siemens Networks
• Experience in designing end to end system using Salesforce.com
• Experience in designing and developing integrations using REST and SOAP API
• Experience in creating emails and automation jobs in ExactTarget
• Experience in implementing Single Sign on, CTI Integration, Conga Composer, Jitterbit, Informatica Cloud MDM, 2way SSL
• Conducted classroom Training for more 100 Salesforce developers
• Experience in working on Pre-Sales activities for Salesforce Practice
• Experience is managing a team of 5-8 developers
• Experience in working on Onsite-Offshore Model

TECHNICAL SKILLS:

CRM Packages: Salesforce.com (5+years), Amdocs Clarify CRM (4+ years)

Salesforce.com: Sales Cloud, Service Cloud, Custom Cloud, Marketing Cloud(ExactTarget), Partner Community, Integration using SOAP Web Service, Visualforce Pages, Apex Classes/Trigger, Data Loader, Approval process, Workflows, Outbound Message, Reports & Dashboard, Jitterbit ETL tool, Informatica Cloud MDM, ExactTarget Marketing Cloud, Soap UI, Eclipse IDE.

RDBMS: SQL Server 2000, Oracle 8i - 11g, DB2

Programming Languages: Apex, Visualforce, JavaScript, HTML, Java, EJB, Struts, Spring, Servlets, JSP

Version Control: VSS, CVS

Internet Technologies: VB Script, Java Script

Application Servers: Weblogic, Websphere, Tomcat

Operating Systems: Windows, Unix, AIX

PROFESSIONAL EXPERIENCE:

Confidential

Environment: Salesforce.com

Salesforce Technical Architect

Responsibilities:

• Interacting with the other stake holders of the project on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Involved in the design & implementation of the project
• Preparing High Level Design & Detail Design Document
• Developing and Unit Testing
• Status reporting to higher management

Confidential

Responsibilities:

• Develop Upsert Contact Preferences REST and SOAP web service to create Notification Preferences in Salesforce
• Develop Get Contact Preferences REST and SOAP web service to retrieve Notification Preferences from Salesforce
• Develop Notification REST and SOAP service to check customers preference in Salesforce and fire REST Triggered Email Send Call to ExactTarget
• Enabling Marketing Cloud Connector and activating data streams to sync all Salesforce Contact to ExactTarget

Confidential

Responsibilities:

• Create Object and fields to for storing data
• Work with ETL team to create data migration jobs
• Create Salesforce jobs for backing up existing production data
• Creating Automation Job to send quarterly emails to the commercial customers
• Query the bounce information into a custom Data Extension
• Commercial Portal team will use SOAP API to query the bounced emails user details to disable the user in the portal
• Create email templates in ExactTarget to be used for quarterly emails and other Commercial App notifications

Confidential

Environment: Salesforce.com

Salesforce Technical Architect/ Consultant

Responsibilities:

• Interacting with the other stake holders of the project on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Involved in the design & implementation of the project
• Preparing High Level Design & Detail Design Document
• Developing and Unit Testing
• Status reporting to higher management

Confidential

Responsibilities:

• Implementation of Salesforce Agent Console
• Advisor Outlook Appointment booking from Agent Console
• Including Genysis Dialer in Agent Console
• Development of Web to Lead Capability
• Development for lead de-duplication and auto convert capability
• Manual Lead Conversion and Merge capability

Confidential

Environment: Salesforce.com

Salesforce Technical Architect/ Project Lead

Responsibilities:

• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Involved in the design & implementation of the project
• Preparing High Level Design & Detail Design Document
• Managing a Team of 2 Offshore Developers
• Status reporting to higher management

Confidential

Responsibilities:

• Lead Management
• Alliance Management
• Integration with Legacy CRM System using SOAP API
• Integration with Legacy Alliance Management System using SOAP API
• Implementation of Agency performance Reports using Conga Composer
• Saleforce1 Mobile App implementation

Confidential

Environment: Salesforce.com

Salesforce Consultant / Project Lead / Onsite Coordinator

Responsibilities:

• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Involved in the development, system testing, UAT & deployment
• Preparing High Level Design & Detail Design Document
• Managing a Team of 1 Offshore Developer
• Status reporting to higher management

Confidential

Environment: Salesforce.com

Salesforce Consultant/ Project Lead

Responsibilities:

• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Involved in the discovery, design & implementation of the project
• Preparing High Level Design & Detail Design Document.
• Managing a Team of 6 Offshore Developers
• Status reporting to higher management

Confidential

Responsibilities:

• Intends to retire some legacy applications and migrate the functionality to Salesforce.com.
• Mpower Phase2 project involved migrating the Physician & Member Management modules to Salesforce.com and retire MAP Database and MAS application.
• iGate’s involvement in the project was to do data migration and Salesforce Integration with the Physician Portal and Member Portal. Jitterbit ETL tool was used for data migration.
• A reporting component to be used by higher management was developed. It involved calling payment system web service to fetch report data.

Confidential

Environment: Salesforce.com

Salesforce Consultant / Project Lead

Responsibilities:

• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Involved in the discovery, design & implementation of the project
• Preparing High Level Design & Detail Design Document.
• Managing a Team of 2 Offshore Developers
• Status reporting to higher management
• Traveled to Client Location in Florida, US to participate is requirement gathering discussions

Confidential

Responsibilities:

• The Lead, Account as well as Opportunity data are sent to Epsilon as a nightly batch known as Call Events.
• The Policies created in GSP are inserted in SFDC as nightly batch known as Application Events.
• The Policies are updated in SFDC along with Account and Opportunity data through a nightly batch from Dell Life System known as Policy Events.

Confidential

Environment: Salesforce.com

Salesforce Consultant/ Project Lead

Responsibilities:

• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Involved in the discovery, design & implementation of the project
• Preparing High Level Design & Detail Design Document.
• Managing a Team of 3 Offshore Developers
• Status reporting to higher management

Confidential

Environment: Salesforce.com

Salesforce Consultant/ Project Lead

Responsibilities:

• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Involved in the discovery, design & implementation of the project
• Preparing High Level Design & Detail Design Document.
• Managing a Team of 6 Offshore Developers
• Status reporting to higher management

Confidential

Environment: Salesforce.com

Salesforce Consultant/ Project Lead

Responsibilities:

• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Involved in the discovery, design & implementation of the project
• Preparing High Level Design & Detail Design Document.
• Managing a Team of 8 Offshore Developers
• Status reporting to higher management

Confidential

Environment: Salesforce.com

Technical Lead

Responsibilities:

• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Preparing High Level Design & Detail Design Document.
• Development,
• Testing & Debugging
• Leading a Team of 3 Developers

Confidential

Environment: Salesforce.com

Technical Lead

Responsibilities:

• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Preparing High Level Design & Detail Design Document.
• Development,
• Testing & Debugging
• Leading a Team of 4 Developers

Confidential

Environment: Salesforce.com

Technical Lead

Responsibilities:

• Interacting with the client on various forums to discuss the status of the project, clarify any queries regarding the functionality etc.
• Preparing High Level Design & Detail Design Document.
• Development,
• Testing & Debugging
• Leading a Team of 3 Developers

Confidential

Environment: Java, Amdocs Clarify CRM, EJB, Spring, Servlets.

Sr Application Developer & Onsite Coordinator

Responsibilities:

• Application Developer,
• Business Analyst,
• Onsite Coordinator.
• Involved with Java team & resolved the Integration issues.
• Resolved the Environment Issues
• Proposing new Business Ideas for new business generation for the Account.

Confidential

Environment: Amdocs Clarify CRM.

Sr Subject Matter Expert

Responsibilities:

• Application Developer
• Business Analyst
• Requirement Gathering
• Preparing High Level Design & Detail Design
• Unit Testing
• Involved E2E test phase cycle to fix the defects
• Worked on Agile development methodology