Applications Developer Resume

SUMMARY:

Software Developer
IT Professional with more than six years of experience supporting all phases of full software development lifecycle, from requirements analysis through deployment and maintenance phases.
Skilled in assessing business and technology needs to create reliable technology solutions that support scalability and sustainability targets.
Applies strong team - oriented approach, and dedicated to developing new tools/processes to improve overall team performance.

CORE COMPETENCIES:

Full SDLC Methodology
Requirements Analysis
Application Integration
Unit Testing
Solution Deployment
SW/Database Maintenance
Coding and Scripting
Training and Mentoring

TECHNICAL SKILLS:

Programming Languages: Java, HTML, XML, Haskell, Scheme, Prolog, SQL, Assembly, COBOL, VoiceXML, general proficiency with C, C++, UNIX, JavaScript, CSS, Cold Fusion

Requirements Analysis: Application Design, High-level Design, UML, SDLC Express, Rational Unified Process

Tools: NetBeans IDE, Eclipse, IBM WSAD, Toad for Oracle, QMF, Voxeo, Vantive System, Exception Manager, StarUML, JAR Goggle, TSO/ISPF

Servers: JBoss, Tomcat, WebSphere

Databases: Oracle, DB2

Testing Tools: JUnit, Track+, Quality Control

PROFESSIONAL EXPERIENCE:

Confidential

Applications Developer

Responsibilities:

Facilitated development of Grammar Unit Testing Tool (GUTT) to test utterance and confidence audio levels in CRIVR environment via web browser or touchtone; used Struts and VWDF frameworks, MVC pattern, and Data Access Objects with Java, SQL, and Tomcat.
Authored requirements analysis and application design, and created a Wiki knowledge repository for the project as centralized system for all internal, cross-functional groups to access project information.
Managed all code changes, data needs, and cross-team coordination of Enterprise Test Suite application written in J2EE and JSP in Spring framework, running on JBOSS server, and deployed/tested on Websphere.
Established complex SQL scripting to access Oracle database for Confidential (touchtone) testing and handled manual creation of XML data files for each failed test call to compile information for issue analysis.
Prepared unit and integration test plans, executed test cases for major CRIVR team releases, and created application and high-level designs and user guides for multiple CRIVR projects.
Developed major components of GUTT tool that reduced testers’ time spent on IVR calls and hang-up/call-drop ratio.

Production Support

Confidential

Responsibilities:

Provided 24x7 Tier II support for Service Delivery Platform projects, consistently exceeding expectations with timely resolution of order fallout issues for executive-escalated and tech-on-field situations.
Expedited fixes to SDP provisioning issues while managing Quality Center defects, Vantive Problem Reports, and Exception Manager; mentored team members on major SDP components including Websphere Everyplace Subscription Manager.
Updated databases via SQL with daily data flow from diverse applications to SDP, troubleshot UNIX-based Order Management System order logs, and created troubleshoot documents for all error types to aid entire production support team.
Significantly reduced system downtime for customers and technicians by providing 15 min-per-fix error resolution; fixed fallout errors in service delivery of U-verse products including IPTV, HSIA, and CVoiP.

Confidential

Applications Developer

Responsibilities:

Managed code changes with COBOL in TSO/ISPF in mainframe environment, updated DB2 tables, and researched new QMF features.
Designed high-level applications for confirmation letters team; prepared and executed unit test plans and walkthroughs for all new applications.

Analyst

Confidential

Responsibilities:

Analyzed corporate culture and IT applications used for Confidential & Confidential services, and presented new tools and technology recommendations to facilitate development of wireless networking product/service offerings.

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