SUMMARY:

• TO DESIGN AND BUILD APPLICATIONS AND DATABASES
• TO CONTINUE EXCELLENT CLIENT SUPPORT
• TO CONTINUE MY TRAINING IN ORDER TO MANAGE LARGER PROJECTS
• HIGHLY EFFECTIVE IN COMMUNICATIONS AND CUSTOMER RELATIONS
• RESOURCEFUL PROBLEM SOLVER
• SKILLED IN IDENTIFYING AND MEETING CUSTOMER NEEDS
• ABILITY TO WORK INDEPENDENTLY AND ACHIEVE OBJECTIVES
• ABILITY TO WORK IN HIGH PRESSURE SITUATIONS

TECHNICAL SKILLS:

• Microsoft Servers NT - 2008
• Microsoft SQL Server 6.5 - 2008
• Linux
• MySQL
• Macintosh OS X
• Oracle
• IIS
• Apache
• Perl/JavaScript/.NET
• PHP
• Crystal Reports 8.5 - 11.5
• Business Objects Server (BOXI)
• Postfix
• Courier
• TCP/IP
• DNS
• Cisco Routers/PIX Firewalls
• Cisco PIX 515E/506E 3DES VPN
• SonicWall
• CheckPoint Firewall -1
• Netopia 910 - 7200 Routers
• Netgear / Linux Routers
• MKS Integrity
• Goldmine
• Amazon Web Services (AWS)
• EC2
• RDS
• PostgreSQL
• Cassandra
• Slurm
• Python
• Gunicorn
• Falcon
• NodeJS
• JIRA/GIT/Confluence
• HipChat/Jenkins

PROFESSIONAL EXPERIENCE;

Software Engineer 3

Confidential, San Jose, CA

Responsibilities:

• I was on a team that developed tools for the Global Services engineers for support.
• We started with Object - Oriented Perl with Oracle backend (originally MySQL) on RedHat servers, called Investigator. This tool used SupportSave data from SAN hardware, FiberChannel over Ethernet, and IP Switches.
• We used git repository for our distributed control system using Linux virtual machines as our development environment.
• After one year my team was moved to Engineering and I was then tasked with creating a front end UI for Support called GatorAid that was developed in HTML5/CSS/JavaScript/PHP.
• As this was in the process of being completed I was also tasked with migrating our Oracle backend to PostgreSQL to match Engineering controls.
• From Investigator came Brocade Service Vision (BSV), that was developed in the AWS of the Amazon Cloud using EC2 for Docker containers, Python, RestAPI’s, RDS (PostgreSQL) and Slurm for for spinning up on demand servers.
• Using Agile Methodology in sprints of a three-week cycles, BSV processed data much faster and on a bigger scale than Investigator.
• My team was responsible for breaking ground within the company to be the only team working in Agile, using tools chain items like git, Jira, Confluence, and HipChat, but also AWS.
• Any data that was uploaded to the Brocade systems using FTP or email was pushed through our system, processed, and had analysis for our Support Engineers.
• Near the end of 2016 I started developing Cassandra for a new tool called SNaFU (Supportshow, Nscam, and Fabric Utility) for TAC support that wanted a client based UI. We developed a PythonWX UI that used our BSV/AWS backend scalable architecture to upload files, process data, and return results using RestAPI’s to show analyzed results. This allowed us to develop additional tools such as FAN IN/OUT, PortLog Decoder, FrameVR, Converged Log Builder, Topology Builder.
• During all of this time I was the solo developer for the entire database layer, using PL/SQL originally for Oracle, then in PLpgSQL and pl/perl for functions in PostgreSQL, and using RESTAPI’s for all products that were developed by my team. I created applications or script suites using originally Perl and migrating to Python where other team members could quickly add users, run metrics, and monitor performance.
• I was also called in to assist finding issues and streamlining queries for other engineering products using PostgreSQL.

Senior Systems Administrator

Confidential, Carmel, IN

Responsibilities:

• I managed the flagship products of the division for Financial Institutions using Microsoft OS, MSSQL LiteSpeed, DoubleTake, and custom utilities built with Perl. I was the primary DBA for Origination and Statement Analyzer for nearly 700 databases hosted at our datacenter in McKinney and Allen, TX.
• I am also the Application Support specialist for the Web and Application layers maintaining 99.98% uptime over the past 4+ years across 178 servers.
• I have been outsourced numerous times to other departments within Confidential for my SQL and Reporting skills.
• I have been a Top Performer for Confidential for the past 4 years and was recently awarded for my continuous contributions over that period of time.
• I was recognized by the Confidential CIO for a successful migration of our environment from N/Frame datacenter in Indianapolis to McKinney, TX with zero downtime to our clients, which was also the biggest datacenter move in Confidential history.
• I also work with MKS Integrity as for our Code Source integrity, custom ticketing system, and CRM. When not doing maintenance work on our systems or developing/preparing for the code release, I spend a great deal of my time troubleshooting issues for our clients.
• Since I work directly with Client Support (who does the main communication with the clients) and QA department, I try to make their jobs easier by putting their needs first and it shows on my job rating for my Performance Review.

Network Manager

Confidential, Kokomo, IN

Responsibilities:

• Built a custom open source mail server using Linux Redhat with Postfix/Courier-IMAP POP3/PHP/Apache/Squirrelmail/MySQL and Perl DBI to give custom features. Added SpamAssassin, AMAVIS, and Greylisting to manage anti-virus and SPAM concerns with replication to several servers. Mail servers when all customers are added will handle over 500 domains with thousands of users.
• I was promoted to Support Manager in August 2005 to reorganize the Support Team by examining policies and procedures and incorporating new ideas for Customer Support. I developed online tools and forms for customers to report issues with software to work with our current production and development cycle. I worked directly with customers to increase efficiency on issues building new time tables and increased overall quality of Customer Service until a new Support Coordinator was hired in May of 2006, during which time I managed both Networking and Support. I provided in/out of house support for customers as only IT professional. Provided support for WAN/LAN both in office and co-location at n/Frame datacenter. Setup and Support of IIS 5.0 -6.0 ranging from NT to Windows 2003 Servers running ASP, MSSQL 2000 Database Servers, Application/File Servers, 6 Linux DNS/Email Servers, Domain Controllers, VERITAS Backup Exec for Windows Servers using HP Robotic Tape Library, Cisco and Linux Routers, Cisco Pix 515E/506E Firewalls, Barracuda Spam Firewall, and various servers using HP/Dell/In Office Builds for development.
• Provided 24/7 On-Call duties for the company to verify uptime and customer support regarding custom customer solutions and their needs. During this time I also aided in the programming of Active Server Pages and as the primary DBA for the company.

Director

Confidential, Valenica, CA

Responsibilities:

• Director of Technical Service for ISP making daily decisions to meet customer needs providing Connectivity Support, Web Hosting Support, LAN Support (E-mail, FTP, and General PC/MAC Support), and internal company needs. Worked daily on Router issues (Efficient, Cisco, Netopia, Linksys, Netgear) used for Cable, Wireless, DSL, and T-1 connectivity. Worked with Telco Companies such as Megapath, SBC, WorldCom, UUNet, Covad, Verizon and Tier 2-3 support for High Level Routing issues to restore and maintain customer connections.
• I provided business solutions for customers needs such as VPN technology with central offices to remote offices or retail stores.
• I upgraded internal office with Windows 2003 Advanced Server using Active Directory.
• This was to set up a Centralized Peer to Peer Network to use Disaster Recovery Plan to increase internal efficiency. I installed corporate VPN and created a remote connections policy.
• Installed Rack System and color coded CAT 5 Cables to make administration easier.

Manager

Confidential, Menlo Park, CA

Responsibilities:

• I was the manger of 15 employees in a 400 node environment including Helpdesk, Site Operations (NOC), and System Engineers.
• I managed the budget for MIS Department for all Information Technology. I designed security policies, Helpdesk Service, Site-Operations Monitoring, and escalation procedures for MIS while continuing hands on support on Network Layer of Cisco Technology including PIX Firewall, Cisco Routers, and Cisco Switches.
• I worked independent of my Director of Information Technology who worked at Confidential, WA offices.

NT Systems Engineer

Confidential, San Jose, CA

Responsibilities:

• Designed and Implemented a LAN / WAN Environment from the ground up. This included Cisco Routers, Cisco Switches, 3COM Switches, 3COM V-LAN Box (3500), 3COM Hubs, up to 25 in-house Dell Servers, Compaq Servers, and Solaris Servers.
• I designed Global WAN for company using ATM Technology with Telco venders, Checkpoint Firewall-1 using Nokia 3300 and 6600 with Voyager Interface.
• I managed Exchange Mail Server, Windows 98/NT, Windows 2000, IIS, NT Back-Up Exec, Norton Anti-Virus Corporate Edition and Remedy Servers in a global environment supporting 150 users.
• Designed and Implemented Policies for Company Security, Disaster Recovery, Standard Images through Dell Corporation, Headcount Forecasts, Desktop Support, and Software. I managed Co-Location Site for Production Servers at Navisite Communications that included 25 NT/Unix based systems with IIS, E-Commerce, and Oracle Applications.

NT Systems Engineer

Confidential, Redwood City, CA

Responsibilities:

• Implemented redesigned of LAN / WAN Environment to handle company needs. This included 3COM Netbuilder Routers, 3COM switches, 3COM VLAN (3500), 40+ Dell Servers, 5 Compaq, and 3 Solaris Servers. Primary responsibility included Network Security using Checkpoint Firewall-1, Microsoft Exchange, Network Monitoring Utilities, and Desktop Support Management for 400+ users.
• Designed and Implemented Policies for Network Security, Exchange Administration, Network Monitoring, and Desktop Support for 3DO.