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It Support Specialist resume

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Poughkeepsie, NY

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Summary

  • IT support specialist supported Internet web infrastructure.
  • Provided 24x7 on-call support for mission critical production application that uses WebSphere, DB2 with 100+ servers.
  • Installed and configured WebSphere Cluster.
  • Good problem solving and programming skills, ability to learn and use new systems and paradigms.
  • Team Player, result oriented and fast learner.
  • Backgrounds in Electronics, Computer Architecture and software development.

Technical Skills
Operating Systems: UNIX, Linux, AIX, OS/390, MVS, Windows 2000/XP.
Languages: C, C++, SQL, PL/SQL, JAVA, COBOL
RDBMS:DB2, Oracle, Sybase, SQL Server and MS Access.
Web Technologies:HTML, JavaScript, JSP, XML, Servlet
Others:Apache, IIS, ASP, Lotus Domino. 
Application Servers:IBM Websphere App server 5.0/6.0. 
Development Tool:Visual Age C++, Microsoft Visual Studio, Eclipse.

Professional Experience

IT Support Specialist 
Confidential December 2011 – Present

  • I/T Team - support laptop computers, printers, network (volunteer) for Tax-Aide.
  • Performed Windows OS fix packs upgrades.
  • Setup wireless printers.

Web Tools Support Analyst Consultant 
Confidential– Poughkeepsie, NY May 2009 – August 2011

  • Installed, configured and supported WebSphere V6 server cluster with Network Dispatcher on AIX and Windows.
  • Ensured security compliance with SSL certificates and encryption levels.
  • Performed upgrades for WebSphere fix packs.
  • Participated in bridge calls to resolve outages.
  • Worked with OS support team, Network team to resolve critical outages.
  • Monitored AIX file spaces and adjusted for WebSphere logs usage.
  • Maintained and supported user creation and userids for Windows Active Directory.
  • Created userid report via VB Scripts using LDAP protocol calls.

Computer Consultant January 2008 – May 2009

  • Maintained Personal Computer operations and software applications and developed websites for small business.

Web Tools Support Analyst Consultant 
Confidential– Poughkeepsie, NY January 2002 – March 2007

  • Worked with development to resolve code related issues.
  • Deployed and supported various web applications written in Java, ASP and DB2.
  • Configured a wide area network WebSphere Cluster for Disaster Recovery.
  • Worked with Microsoft Support via PMR to resolve IIS and Windows issues.
  • Configured and ensured security compliance for IIS Web Server.
  • Supported a multi-lingual Self-Help portal.
  • Installed and Configured a Knowledge database for a Self-Help portal Application.
  • Installed, deployed and supported the Lotus Domino application.

Programmer Consultant 
Confidential– Fishkill, NY June 1998 – July 2001

  • Developed a client/server application using DB2, VisualAge C++ to control testing of circuit packages. Design platforms were OS2 and Windows 2000.
  • Wrote sockets programming to communicate with the data acquisition computer.
  • Designed DB2 schemas, relational data modeling and tables for tester system.
  • Designed a graphical user interface with VisualAge Widget library.

Programmer Consultant 
Confidential– Charlotte,NC January 1998 – June 1998

  • Developed a Java application for building manufacturing bill of material.
  • Wrote JDBC interface to Oracle database.

Programmer Consultant 
Confidential– Austin,TX January 1996 – December 1997

  • Developed applications for manufacturing floor control on DOS, OS2 and AIX.
  • Coded with C/C-panel, Sybase db-library for floor stations and scanners to allow assembly work flow.

Circuit and Chip Designer
Confidential– Fishkill/Poughkeepsie, NY May 1982 – January 1995

  • Designed and developed memory and logic chips for IBM-mainframe computer.
  • Performed hardware verifications and testing.

Education

Certified Java Programmer 
MS, Computer Science - Confidential College 
MEng/BS, Electrical Engineering – Confidential University

Open Source Projects
December 2011 – Present

  • Participate in an open-source Android Application development project at Mid Hudson Valley Linux Group. Design platforms are Windows, Eclipse, Android SDK, Java and Git.

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