ELT Project Manager RESUME New York,NY - Hire IT People

Summary: Provide stakeholders with the desired results and achieve a high level of success by using creative thinking, innovative methods and improve business processes.

Employment History:
Confidential,
New York, NY 2009 – 2012
ELT Project Manager 2011 – 2012
Job Scope: Managed all technology related operations and projects for the Executive Leadership Team (CEO, Exec assistants and Direct Reports)

Ensured appropriate software and hardware distribution
Ensured vendors provide outstanding desktop support services
Managed system application lifecycle of several applications used by the ELT community
Managed budgets of maintenance and support for System applications used by the ELT
Managed ELT operated System reports detailing key contacts, system status, links and other important information
Reviewed business requirements and provided recommended technology solutions for ELT applications
Liaised between Business Application Owner and IT consultants on change requests, maintenance enhancements and other types of communication

Confidential,
2009 – 2011
Job Scope: Provided Innovative Technical Solutions and managed various projects for Pfizer’s Medical division

Managed Computer upgrade projects for Medical Safety Groups
Managed Courseware update project for Medical Safety Group to ensure compatibility with new image as part of Pfizer/Wyeth integration projects
Reviewed Vendors’ Business Continuity Plans for Medical Safety Group to ensure Pfizer disaster recovery IT guidelines were met
Managed process to Establish connections between Pfizer and New Vendors for Medical Group as part of Pfizer/Wyeth integration projects
Provided Business Analysis service to design new SharePoint sites and project manage the launch for various Medical groups
information, processes and workflows
Re-evaluated requirements for SharePoint sites originally gathered by vendors and introduced cost-cutting solutions
Introduced new video desktop conferencing technology to the Medical business leaders in order to save on millions on travel expenses
Reviewed and documented existing company Work from Home IT policies and procedures for Medical Safety Group in order to setup a baseline which the business to follow

Confidential,
New York, NY 2004 – 2009
Job Scope: Pfizer Consultant: Desktop Support Technician for the top 300 Executives and Service Matter Expert for IT NY Site

Hard Disk Encryption site Service Matter Expert
Exec Support Encryption Project Lead
Exec Support & SRM DMS Team Lead
Liaison between Exec clients and Level 3 Internal & External Support groups on business application issues or any requests handled by Global Business Support
Customer Service technical support for ELT and executives in site
Hardware/software support Windows XP computers, blackberries, printers and other Pfizer approved devices
Responsible for client’s asset and ticketing queue management
Installation, Configuration, and troubleshooting of Pfizer approved Applications

Confidential,
Woodbury, NY 2004 - 2004
Job Scope: Customer Service Phone Support technician for Internet Service Provider

Installed and removeddrivers, software, settings, and protocols
Recommended firewall, antivirus, anti-spy ware, and other software
Diagnosed any software or hardware problems and resolved or advised of best suited solutions
Spanish speaking client support
Support of Windows XP and 2000

Education:

BS in Science, Math and Technology

Professional Profile:

Bi-lingual Spanish speaker
Member of Pfizer’s Latino CRG whose focus is to improve business with the Latino community while enhancing colleague opportunities
Member of the IIBA
Work well individually, team orientated and highly reliable
Excellent written, oral and interpersonal communication skills

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Elt Project Manager Resume

New York, NY

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