Technical Lead / Technical Manager

Seeking senior leadership challenges in Project delivery function

A qualified Post graduate and a seasoned IT professional having over 16 years of rich and extensive experience, including over 2 years of International (UK, USA, Germany, New Zealand) tenure. Techno - commercial experience in the areas of Infrastructure and System Management, Project Coordination, and IT Infrastructure Service Delivery, including performance tuning, customer support, designing solution based on customers\' requirement.

Areas Of Expertise

• IT Infrastructure & Systems
• Service Delivery
• Technical Support
• Customer Service
• People Management
• LAMP stack development
• UNIX Systems Administration
• Network Management
• Root Cause Analysis

IT Skills

• Web Server: Apache
• Operating Systems: Linux, HPUX, SUN Solaris, AIX
• Languages: Perl, PHP, UNIX Shell scripting, HTML, C
• Database: MySQL
• Tools: GNU Autotools, gdb, tcpdump, sar, NMON, NC, IPtables, NSM, CVS
• Virtual Env: Citrix Xen, VMware

Profile Highlights

• Core Strength in Leadership of System Administration (UNIX/Linux), L3/L4 Support Service Delivery, Engineering Testing and Consulting/Technical Support on Cisco Enterprise Print Service (CEPS) and HP Output Management
• Technical expertise in the area of LAMP stack development, UNIX internals, Performance monitoring and tuning, capacity planning, Networking, debugging memory core dumps, Linux initrd/Kernel issues, performing root cause analysis (RCA), short term/long term fix
• Proficient in IT Service Delivery Management involving Centralized Management for Complex IT and Network Operations, Centrally Coordinated User Access Management and monitoring/support of Devices, Links, and Services etc
• Comprehensive understanding of various protocols / technologies like SNMP, BOOTP, DHCP, FTP, TFTP, LPD, Open LDAP, LWP, PML, PS, PJL, DNS, NIS, PAM, NDS, SMB, LVM, SAN, RAID, etc.
• Adept in Team Management skills like tasking, delegation, monitoring, feedback, skill upgrade, competence management, career planning, motivation and mentoring
• Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational, communication and interpersonal skills

Professional Experience

Confidential, Bangalore (OCT 2012 ONWARDS)

Technical Lead

Reporting to the Manager:

Responsibilities:

• Primarily involved in providing support to the R & D Test and Development Teams
• Identifying and automating routine tasks using LAMP stack technology
• Facilitating Unix/Linux builds of various versions as per Teams' requirement either to develop and test or to reproduce customer reported problems for further investigations on the issue
• Responsible to ensure Tickets are handled within SLA by Team members, generating reports and providing updates to higher management

New initiatives:

• Designing and deploying Hadoop clusters
• Working on Open Stack cloud environment and write cookbook using Chef and Ruby on Rails framework

Confidential, Bangalore ( )

Technical Lead

Responsibilities:

• Reported to the Technical Manager, engaged in design & development of Service improvements and implementing the same
• Managing design and implementation of migration path for solutions hosted on physical AIX environment to Virtual Linux environment
• Responsible to facilitate Linux Virtual environment for new projects as well as for all changes in Linux environment
• Involved in Production Support to Linux Servers along with Upgrade of OS and applying patches
• Developing tools, for various Process Automations using LAMP stack technology
• Generating reports on number of tickets managed by the Team along with SLA reports
• Identifying, planning and providing adequate training for the team members

Achievements:

• Received Tesco Star award from UK IT director for developing automated self-help password reset tool (saving of 5000 a year)
• Received a banner award on Boundary less behavior for successfully resolving issues related to the application during the migration of Ab Initio project to Virtual Linux environment
• Improved the process of user management in Tesco Bank environment reducing manual intervention leading to savings of 30,000 a year

Confidential, Bangalore ( )

Systems/Software Engineer V b

Responsibilities:

• Reported to the Manager and led a team of 4 resources for support of an Open Source based Print infrastructure at Cisco Systems, Inc., USA
• Provided Level 2/Level 3 support by going through CEPS code and identifying the problem and fixing it (which eventually gets into Service Pack release)
• Performed and contributed to requirement analysis for the Service Pack release which would contain defect fixes / enhancement requests
• Involved in review of defects/enhancement requests that needs to be addressed in Service Pack and fixing them
• Prepared ET test cases, working on regression once the Service Pack is ready
• Deployed the Service Pack on select CEPS pilot servers and rolling it out across region wise CEPS servers upon the successful completion of pilot testing
• Performed routine team administration activities like tasking, scheduling, delegation, monitoring and feedback

Achievement:

• Received an e-award and appreciation certificate from Steve Talmage, Confidential Confidential, USA for resolution of a problem reported at ZF Sachs, Germany on HPOM database running on Windows 2000 Servers
• Recipient of Certificate of Appreciation from Ministry of Social Policy, New Zealand for successful resolution of a critical issue related to HPOM running on Sun Solaris servers

Previous Engagements

• Confidential, Bangalore, Tech. Support Engineer ( )
• Confidential, Bangalore, UNIX System Administrator ( 7)

Credentials

Academics

• M.S. (Software Systems-Real Time Systems, Data warehousing, Pervasive Computing)
• B.S. (Information System-Real Time Systems, Data warehousing, Pervasive Computing)
• Diploma (Electronics & Communication Engineering)

Personal Details

• Date of birth: 03-Mar-1974
• Location preference: Bangalore/USA

ANNEXURE PROJECT SUMMARY OF KRISHNA MURTHY

Project: Web based Password Management

Organization: Confidential, Bangalore

Duration: 2 Weeks

Team Size: Individual project

Environment: Linux, LAMP Stack

Details:

Teams had been managing Servers' passwords in protected Excel sheets often leading to outdated information causing delays in accessing Servers. Developed a web based tool using LAMP stack technology allowing only Admins to login via Microsoft Active Directory authentication to retrieve password of Servers securely on OpenSSL connection. Tool provides various functionalities like Add, Delete, List Server and it uses AES algorithm to store / retrieve password of Servers using secure key to ensure passwords are not stored in plain text.

Responsibilities: Designing, Development, Testing and Implementation.

Project: Password Reset Automation

Organization: Confidential, Bangalore

Duration: 3 months

Team Size: Individual project

Environment: Linux, LAMP Stack

Details:

Project for development and deployment of Automated Tool to enable end users reset their password (by first authenticating against AD) on Linux/AIX/Solaris Servers in a secure way. This tool was selected and featured at Tesco Innovation Summit - 2011.

Responsibilities: Designing, Development, Testing and Implementation.

Project: User Account Management enhancement

Organization: Confidential, Bangalore

Duration: 6 months

Team Size: 3 resources

Environment: Linux, Red Hat Satellite, sudo

Details:

Project for change in process the way users accounts are managed in Confidential

Environment:. Full manual activity has been automated up to 90% reducing 100 hours manual job to 1 hour

Responsibilities: Designed with an innovative idea of standardizing sudo groups, sudo commands, sudo users. Provisioning of sudo rights to users was implemented at OS level instead of at the application level. This project also involved convincing stake holders as it had to be in compliant with UK banking policies and standards.

Project: Automate Inventory and documentation of Linux Servers

Organization: Confidential, Bangalore

Duration: 2 months

Team Size: Individual project

Environment: Linux, SSH, Wiki, sudo

Details: Project for automating the preparation of documentation of newly delivered Servers to business projects and format the result in Wiki format.

Responsibilities: End to end design and implementation of the tool.

Project: Linux Print Server management

Client: Confidential., USA.

Duration: 3 months

Team Size: Individual project (available at)

Environment: Linux. Perl

Details: Project for Tool development for updating the status of Linux Print Servers (whenever it went down) at EMAN portal automatically

Responsibilities: End to end design and implementation of the tool.

Project: Automate configuring of HP Multi-Function Printers

Client: Confidential, USA

Duration: 2 months

Team Size: Individual project

Environment: Perl, LWP, PJL, PML, LDAP

Details:

One of the primary

Responsibilities: of CEPS Team other than managing CEPS Servers and application was to take active role in reducing the printing cost at customer place, to achieve this legacy printers at customer sites were replaced with highly efficient HP Multi- Function and Single Function Printers. However, these printers being sophisticated in nature required huge amount of time in configuring them manually and it was out of question to do so. Hence, I was given this task of automating the configuration of the printers, at that time there were seven different HP Printer models that required to be certified to suit customer's requirement. I came up with (designed, developed, tested and implemented) a Perl based solution to meet following mandatory requirements put forth by customer - Program should automatically identify different HP Printer models and configure them accordingly; Configuring Scan to Email functionality.

LDAP Authentication of user before using Scan to Email feature; Locking Control Panel of the device, Printer's browser (EWS) and only authorized personnel should be able to access it; Disabling all the ports supported by the Printer except 9100, FTP, LPD. Disabling external access to Printer's HDD and setting up Secure Fast Erase mode for destroying Print job stored on the Printer's HDD based on Job Timeout period; Setting SNMP community name, Primary DNS, Secondary DNS, config method to BOOTP and other parameters of Jet Direct interface

Responsibilities: End to end design and implementation of the tool.

Project: Integrating and configuring HP MFP into daily check and configuring Printers via browser

Client: Confidential, USA

Duration: 2.5 months

Team Size: Individual project

Environment: bash, Perl

Details:

CEPS application as part of house-keeping activity configures and brings the printers back to default configuration by running a set of configuration scripts every night. This project was to integrate the new Perl script developed to automate the configuration of printers into house-keeping script called ndscheck and providing access to Global Print Solution (GPS) Team to configure the Printer via web browser without providing them access to CEPS Servers. This ensured that at the click of a button on the browser, HP Printers could be configured remotely in two minutes.

Responsibilities: End to end design and implementation of the tool.