Information Technology Manager Resume

SUMMARY
A highly accomplished Information Technology Management professional with more than 12 years of experience in the financial industry. Comprehensive experience in planning, directing, and managing all aspects of information systems. Expertise in managing projects within Information Systems, Telecommunications and Customer Service. Proven ability to bridge the gap between technical and non-technical conversations and facilitate communication between those with no Information Technology knowledge and developers, programmers, and technical support. Vast experience with regulatory compliance in the financial industry with information technology and business continuity sectors. Proven ability in consulting on Information Technology expenditures and negotiating with Information Technology industry vendors. Experienced interfacing with key business units including Marketing, Operations, and Finance. Excellent communicator, with emphasis on building strong teams and strong client relationships, and capable of making professional presentations. Quick learner that rapidly adapts to emerging technologies.

QUALIFICATION HIGHLIGHTS

Information Technology
E-Commerce System
Development & Mentoring
Project Management
Information Security
Process Improvement
Policy Development
Team Building & Management
Vendor Management
Proposal Preparation
Strategic Planning
Training

PROFESSIONAL EXPERIENCE

Confidential, Long Beach, CA
Vice President and Chief Technology Officer January 2012 - Present

Reviewed, revised and upgraded all aspects of the Ban's IT systems, including hardware, software, vendor arrangements, mapping, policies and procedures, new products and regulatory compliance, making a significant contribution to the improvement of the Ban's regulatory compliance and safety and soundness rating.
Replaced outsource IT System Administrator within a month.
Directly reporting to the CEO and Board Audit Committee.
Developed business continuity plan from scratch, along with its functions and related activities.
Enhanced online banking capabilities and implemented web-based bill payment solution.
Updated Information Technology related policies and procedures.
Improved Information Technology audit performance in recent regulatory examination.
Developed new Information Security Program consistent with GLBA and FFIEC guidelines.
Held the additional roles of Information Security Officer and Privacy Officer expanding and formalizing policies, processes and procedures.
Provided guidelines to senior management, Board of Directors, and Audit Committee on Information Technology related items.
Demonstrated ability to initiate and implement improvements in all areas of Information Technology.

Confidential, Ontario, CA
Information Technology Manager November 2000 - December 2011

Planned, directed, organized and managed all information systems of $85 million assets credit union.
Established overall strategy for design, installation and operations for software and hardware integration, data networks and internet interface.
Implemented and maintained Windows environment servers and workstations.
Directed the operations of all information systems for timely and accurate processing.
Managed liaison between information systems and other functions in the organization.
Communicated effectively with the senior management, Board of Directors, and the Audit Committee members.
Developed automation in system jobs, projects and credit union operations.
Coordinated the training in appropriate information system operations.
Cooperated effectively with auditors and examiners during all credit union and departmental audits and examinations.
Develop information technology policies and procedures.

EDUCATION

Master of Business Administration / Technology Management
Bachelors of Science Computer Information Systems

PROFESSIONAL MEMBERSHIPS

Confidential

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