Warehouse Resume San Leandro, CA - Hire IT People

Objective: Seeking a challenging opportunity as a Desktop Support Technician where I can use my skills to benefit a growing organization.

Summary of Skills:

Proficient in Windows OS Microsoft 3.1, 95, NT, XP, Vista, Windows 7 & MAC OS
Microsoft Office Suite (PC & MAC)
Computer Systems Repair, Installation and Troubleshooting
Knowledge of basic computer hardware, including printers, routers, wireless cards, hubs.
Norton Anti-Virus Corporate
Symantec Ghost
Remote Management Tool (SMS and PC anywhere)
Experience with Basic Internet Protocols (TCP/IP) and Ethernet
Experience with PDA and Windows Mobile Devices
Experience working in a Help Desk environment using Remedy to record issues
Detail oriented, exhibit excellent oral and written communication skills
Team player with the capacity to learn quickly and apply knowledge effectively
Ability to handle multiple assignments while maintaining accuracy and meeting deadlines

Work Experience

Warehouse Computer Specialist August 2008 – October 2009
Confidential,San Leandro, CA
Provided end-user support for all clients throughout the Direct Television organization and remote sites. Skillfully installed, configured, and monitored all PC\'s and PC related hardware on all Desktop and Laptops.Oversaw the ordering of new hardware and software for both local and remote campuses. Managed all installations and updating of software, as well as the setup of all new equipment. Handled all issues with BlackBerries and other AT&T devices with service related problems that field techs may experience.

Shipping & Receiving Tech Clerk July 2007 – June 2008
Confidential,Berkeley, CA
Supported more than 150 end-users with computers and wireless hardware. Ordered and distributed all computer supplies for peripherals and oversaw all computer maintenance. Procured, received, documented and tracked inventory of all computer equipment and software licenses. Installed, maintained and repaired all Desktop and Laptops computers.

Senior System Analyst July 2002 – April 2007
Confidential,Universal City, CA
Worked with Tier II, Tier III, and other groups to resolve technical computer\\networking problems. Managed inventory and made suggestions on purchases as well as developed distributing reporting tools. Maintained accurate, complete, and up-to-date inventory records of and printers.Assisted in pre-rollout testing of new technologies hardware and software. I served as a pivotal liaison with upper management researching other resources both internal and external. Coordinated with office managers, technical inquirers, and arranged office moves and relocations.

Desktop System Analyst December 1997 – June 2002
Confidential,Universal City, CA
Installed, configured, maintained and troubleshoot all in house applications. Resolved Windows related issues, Internet Explorer issues, and other PC software related issues. Identified and removed computer viruses on a monthly schedule. Created, responded, and escalated trouble tickets in our Remedy system. Each ticket included troubleshooting documentation that explained the problem, the work done on the problem, and the resolution to the problem. Collaborated with telecommunication team to troubleshoot the network ports and make them active.

Education

PC Technician
A+ Certified Technician
Professional Development: CCNET online certification

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