SUMMARY

Versatile technical writer and systems analyst with experience in, homeland security, telecommunications, financial services, transportation and, pharmaceutical industries. Areas of expertise include testing, technical writing, online help design, training, content management, systems analysis and, software development. Motivated by constant learning. Able to research and understand both software and hardware technologies. Produced well organized and concise documentation. Effective communicator able to manage multiple projects, meet all deadlines, plan and participate in meetings with engineering teams and subject matter experts. Prior experience includes software design, financial analysis, and development.

TECHNICAL SKILLS

Software: Adobe FrameMaker (SGML), Acrobat, EPIC (XML), RoboHELP, MS Word, MS EXCEL, MS Powerpoint, CorelDraw, Visio, SnagIt, Paint
Platforms: Windows NT, 2000, 2003, XP, Xwindows, Citrix, UNIX, VM/MVS
Languages: XML, SGML, HTML, COBOL (PC and Mainframe), JCL
Databases: Clear Case Management System, SharePoint, Bugzilla, E-Room, Document and Software Management, Sablime, IDMS, Sybase
Clearance: Airport Security Clearance

PROFESSIONAL EXPERIENCE

Confidential, New Brunswick, NJ 2008 - 200
Consultant/Technical Writer
Responsible for writing user manuals, software installation and system maintenance guides using FrameMaker. Integrated surveillance systems consist of software, database and hardware applications. Conducted software installations used to verify the accuracy of procedures. Determined system functionality and documentation needs by analyzing systems.

• Tested documents in the lab to insure readability and accuracy.
• Tested the applications in the lab environment for the next software release.
• Worked with trainers to develop training materials.
• Collaborated with technical teams to verify procedures and conducted document reviews with subject matter experts. Worked well with all team members.
• All deadlines were met for both overseas and domestic installations.

Confidential, Whippany, NJ 1995 - 2008
Senior Information Developer
Accountable for researching and writing training, installation, OA&M, and system maintenance documents for the CDMA Wireless organization using EPIC/XML and FrameMaker/SGML software and, designed an online help system using RoboHELP. Processed change requests that were issued by the development team. Files were then returned to the content management system for use with the main software application. Organized and conducted reviews with the appropriate subject matter experts and traveled to the installation test sites. Followed ISO 9000 project development standards.

• Met all deadlines for FOA installation and hardware testing. Wrote installation and site prep documents for RRH Remote Radio Head and the d2U Distributed Base Station for Japanese customers.
• Designed prototype for the Remote Maintenance Tool (RMT) using RoboHELP HTML development software. Subsequently, developed the new system used by the RMT software development team in conjunction with the interactive RMT test application. This product was globally distributed.
• Ensured the implementation and software integration went as smoothly as possible. Provided support and assistance for the RMT test application and, wrote test plans for the developers.
• The RMT project was sent to China. Continued to support the project from the U.S. Attended weekly meetings and interfaced with the international development and product management teams. Planned and hosted meetings with subject matter experts to discuss new features.

Confidential, Parsippany, NJ 1995 - 1996
Consultant - Systems Analyst
Designed Robohelp on-line system for an electronic on-line network. This system handles bank transactions for an ATM network and other interactive banking procedures.

Confidential, Piscataway, NJ 1994 - 1995
Consultant - Systems Analyst
Converted and updated documents for a telecommunications equipment parts and inventory repository. The documents were originally written using Interleaf, and converted to FrameMaker 4.0 for Xwindows. Tested application software to verify functionality. Interfaced with the development team regularly to insure up to date information. Reviewed the functionality of various service order provisioning systems for the telecommunications industry and developed Interactive Computer Based Training prototypes.

Confidential, Morristown, NJ 1993 - 1994
Consultant - Systems Analyst
Developed requirements for an on-line ad hoc reporting system. Duties included systems analysis, data analysis, data modeling and user interface. Used case tools to design system flows. Wrote a manual for the Marketing Database System utilizing System Development Methodology. Designed tracking process to maintain close observation of system processing time. Designed PowerPoint presentations for managers and developers, which were used for requirement reviews. Wrote, compiled and edited a high level design manual. Wrote requirements which were distributed to various user groups.

Confidential, Montvale, NJ 1991 - 1993
Consultant - Systems Analyst
Interpreted the system needs for the on-line correction software, produced requirements and wrote software. The software allows users to maintain client engagement database through use of screens with embedded edits and behind-the-scenes batch processing. Designed algorithms to produce correction reports for the finance department. Wrote complete system test plans for the on-line correction software. Oversaw the testing, installation and delivery. Maintained financial applications on weekends.

Confidential, Teterboro, NJ 1989 - 1991
Consultant - Programmer/Analyst
Researched and designed a work order system used to track parts, inventory, pricing and time spent using COBOL and IDMS database code. Created analytical reports for users in the Jet Center. The reports included foreign currency conversions for jet aircraft parts.

Confidential, Basking Ridge, NJ 1988 - 1989
Consultant - Programmer/Analyst
Researched and designed a reporting system for credit services. Developed software using COBOL and IDMS database software. Wrote program requirements and production documentation.

Confidential, WAYNE, NJ 1987 - 1988
Consultant - Programmer/Analyst
Researched and designed marketing reports for the pharmaceutical industry. Used COBOL programming language to generate product reports.

EDUCATION

Diploma of Computer Programming.
BA, Major: History, Minor: English.