SUMMARY OF QUALIFICATIONS

Talented results-oriented IT professional, with strong background based on in-depth training and experienced in applications and network security devices and technical support in windows Servers 2003, 2008/2008R2 and Active Directory. Good working knowledge of security scanning tools, policies, mitigating, systems alert, vulnerability management, event logs analysis, and best practices. Proficiency in new technologies with over 8 years IT experiences, in both medium and large organizations.

CLEARANCE LEVEL

Public Trust

• Identifies and tests vulnerabilities, analyze network traffic as well as conducts research, recommend corrective measure and ensure the adequacy of existing information security controls and standard operating procedure SOPs . Creating and updating Systems Security Plan SSPs document with relevant Federal guidance.
• Protecting critical infrastructures from physical and cyber threats. Conducting vulnerability assessments and identifying threats. Continuous monitoring systems log files, Nodes, servers, IP addresses through Tripwire Enterprise 8.2. Also uses Solarwinds network performance monitor to access and monitor Web application servers, SQL databases, and windows servers.
• Coordinate findings, remedial solutions, and manage plans of action and milestones POA M , working with DOT Cyber Security Assessment and Management CSAM with applications in compliance with relevant Federal guidance e.g. NIST SP 800-37, 800-53, etc. and Federal Information Security Management Act FISMA .
• Providing technical assistance and systems support for clients. Provide network, systems, and security experience, knowledge, and solutions in a system and network-diverse environment. Using Security Blanket enterprise 4.1 to create security policies, schedule assessments, lockdowns and performs scanning and reporting on the Red Hat Linux and Solaris.
• Installs new software releases and system upgrades, evaluates and installs patches on servers, and resolves software related problems. Performs system backups and recovery and group policy. Maintains data files and monitors system configuration to ensure data integrity.

confidential

Computer Support Analyst

• Provides functional technical support, troubleshooting and diagnosing hardware and software problems, for Dell desktops and IBM Lenovo laptops and remote support systems.
• Worked with Active Directory to add computers to domain in the OU container, creating user account and setting up group policy, disable term user within Active Directory. Managing several critical systems and updating security patches Window XP, encrypting client hard drive with Pointsec. Worked with windows servers 2003 installation, configuration and applying patches and updates to servers.
• Managed and maintaining accurate and complete up-to-date assets inventory records of all desktops, laptops scanners and other equipment. Assemble, deploy and troubleshoot HP printers in network environments. Using the HP Web Jet Admin tools. Configuring blackberry using Enterprise server for clients. Installed users application updating and resolving open tickets using Remedy 7.0
• Support all FDIC Executive officers and chiefs. Imaging, data backup and transfers user data using USMT. MacAfee Antivirus, Microsoft window update and service pack. Configuring MS Outlook 2003 update for MS Exchange server personal folders and user profile. Providing VPN support to users at remote locations, wireless supports services.

confidential

Lead Lotus Notes Support Specialist

• Performed systems configuration, migration using common migrating tool CMT managing numerous conversions and upgrading of e-mail platforms from Novell GroupWise to Lotus Notes 6.5.2.
• Extensive uses of Remedy 6.5 ticketing and remotely access user computer via Dameware. Troubleshooting and achieving an excellent record of efficiently handling calls, documentation and providing solution and meeting deadline.
• Troubleshoot and configured Lotus Notes for user connecting through Domino Server creating new and modifying user account, resetting password and setting archives database. Installed Lotus Notes client on user PCs locate note id files and archived folder for user during configurations.

confidential

IT Support Specialist

• Performed higher degree of second-level support for all PC users, hardware and software issue for clients. Responsible for receiving desk calls, emails, and voicemail with objective of resolving problems on initial contact via phone, remote access using Altiris carbon copy.
• Worked with Novel Netware and Lotus Notes 6.5.5 complete set-up, remedy ticketing, troubleshooting and mapping user to network and share drives updates their personal profile. Performed data transfer, system backup and restore from user hard drive on timely manner.
• Data transfer and e-mail account management, backup files and folder. Handle incoming
• call using remedy ticketing systems. Connect network printers and other hardware.
• worked with Microsoft exchange server and outlook 2003 configuration.
• Setting up VPN access to Freddie Mac LAN for remote user using their secure id card for
• network connections. Worked as many as 100 tickets per week achieving an excellent record of efficiently handling calls, providing solutions, and meeting company quotas.

TECHNICAL SKILLS

Identity Management, Authentication, Authorization, Access Control, Snort, Data Encryption, WebInspect, Digital Certificates, TCP/IP, DNS, DHCP, VPN, SSL, SSH, SFTP, PKI, Firewalls, Network IDS, FTK, Wireshark, Tripwire, Solarwinds, Nessus, McAfee Vulnerability Manager, Tivoli Endpoint Manager BigFix, and Security Blanket.

TRAINING CERTIFICATIONS

• CompTIA A Certified Computer Technician
• Microsoft Certified Professional Window XP MCP
• Microsoft Certified Desktop Support Technician MCDST
• Information Technology Infrastructure Library ITIL v.3
• HP Desktops, Workstations and Notebooks Certification
• CISSP Certification In progress

KEY STRENGTHS

• Leadership: The ability to persuade, convinces, and train employees. Generate a positive impression while interacting with customers and ensuring project success. The ability to spearhead projects and coordinate services as needed.
• Industrious: The ability to perform the job well, putting forth the extra efforts to see that the project is completed on time. Well-developed organization skills identifies work plans, consider priorities, forecast problems, and envision solution.

ACHIEVEMENTS RECONGNITION

• Successfully delivery of excellent services to client and meet service level agreement SLA .
• Received excellent customer service awards April 2012.