Service Delivery Consultant / Technical Delivery Manager / Senior Manager

• Demonstrated ability to manage enterprise-wide small and large scale projects applying Six Sigma DMAIC Design/Measure/Analyze/Improve/Control methodology
• Seasoned manager with oversight of teams ranging from 3-6 employees
• Proven ability to analyze processes and process gaps, identify areas for improvement in an effort implement effective time and cost-saving solutions and reduce risk

Data Management/Data Quality - Results-oriented, seasoned, self-motivated HRIS Professional with over 25 years' of system Operational experience supporting a variety of Global HR and Payroll Systems

Global Human Resources GHR MIS Support

• Monitor and remediate data issues originating in RDR, Bank of America's Enterprise wide global HR data provisioning system, by understanding the root cause of the defect for timely resolution and intelligence related to future system failures. Issues may originate from the System of Record SOR Exadata or RDR translation logic/override tables.
• Drive improvement of data quality and implement efficiencies and data audits within the SORs and upstream and downstream systems through the initiation of Change Requests that will enhance or trap data issues for correction in existing processes and/or interfaces
• Management of Change Requests for various lines of business from initiation, through SIT/UAT and production validation
• Create strong partnerships with Reference Data Repository RDR and HRMIS Technical teams as well as RDR downstream consumers of data in an effort to continuously evaluate data quality - specifically the 112 KBE's to ensure accuracy of data and compliance with Enterprise Data Management Standards EDM
• Identity management and system access issue resolution
• o Conduct root cause analysis and resolve system access issues that prevent users to access multiple systems via analysis of SORs such as CDS, CDSB, Active directory, RDR, Oracle HRMS, PeopleSoft
• Key team member accountable for providing analytical, functional, and programming support for the transition of human resource data across all product verticals from the legacy corporate Teradata data warehouse ADIM to the target state Oracle based global data warehouse Reference Data Repository RDR as a result of the Human Resource System Outsourcing HRO from Fidelity to AON Hewitt
• o Developed audit reports to proactively identify data discrepancies in an effort to avoid negative impact to downstream systems which could potentially result in poor associate experience breaching of data thresholds and service level agreements SLAs , thus exposing GHR to unnecessary risk

Program Management Office

Confidential

• Worked in tandem with Global HR transition leads and accountable for key deliverables to PMO and Transition Leadership Team across multiple core work streams including compensation, learning, staffing, pay for performance, talent planning , channels, core HR, payroll, International Assignee Services Management of Clarity issue resolution, BRD dispatches for infrastructure purchases, deployment activities, and capital and resource expenses.
• Responsible for the creation, execution and documentation of the Cut-over task list COTL for upload to Quickbase, test scripts for upload to Quality Center and remediation of testing defects for the Countrywide conversion across the Compensation, Executive Compensation, Incentive compensation and Learning work streams
• Achieved status of subject matter expert for Learning, Staffing, Compensation, Incentive Compensation core, incentive and infrastructure and Executive compensation transition

Financial Experience

• Managing GHR Financial Systems Roadmap FSR in support of the migration from In ight to eLedger with a concentration on global headcount, FTE calculations, expatriate general ledger adjustments and international FTE adjustments resulting from overtime.
• Managed company number expansion project for GHR as part of FSR to ensure a successful payment of domestic and international associates.
• Remediation and regression testing of all GHR BAU systems processes, to accommodate the expansion of the key field company number
• Liaison between Towers Watson and Bank of America responsible for providing detailed associate data and aggregated financial and employee metrics for the purpose of benchmarking and managing Bank of America's Human Capital across a variety of industries

Audit Compliance, Control-Risk Management

• Maintained multidimensional controls for system migrations, ongoing access administration and data integrity to manage risk and ensure compliance with all Information Security and Audit requirements including Sarbanes-Oxley Act
• Managed the MBNA Payroll systems audit with MBNA internal audit team achieving superior rating.
• Ensure updated documentation for all internal Human Resource Information System processes for compliance with enterprise mandates

Relationship Management

Combine passion for my work with industry expertise and innovative thinking to produce partnership resulting in compelling results for my customers. I place extraordinary focus on building customer relationships by consulting with them, understanding their business drivers and ultimately formulating proposals and implementing specific plans to achieve their desired results

Technical Experience

TOAD, Oracle SQL , Teradata SQL Assistant 7.0, SQL server 8.0, Oracle Business Intelligence, PeopleSoft HRMS v8.0, PeopleSoft query manager, Oracle HRMS, SQL, In ight, HP Quality Center, Quickbase, Salesforce, Clarity, Cognos, Hyperion, Crystal Reports, SQL server 2008, Microsoft Office Suite Project, Word, Excel, Access, PowerPoint, Visio , Kronos Timekeeper Central v5.0, Kronos Connect, Relational databases