Experienced IT Manager with expertise in Systems, Operations, Change and Release, Process and Quality Assurance, Global Operations, Data Warehousing, Deployment, Implementation, Portal, VPN, and LDAP administration, Project Management, Portfolio Management, Resource Management, Sustain, HIPAA, Sarbanes-Oxley SOX , Protected Health Information PHI , System Migrations, Internal and External communications, and Supervision.

SUMMARY OF QUALIFICATIONS

• More than 6 years in Identity Access Management I AM
• More than 11 years in healthcare and manufacturing IT management
• More than 16 years working in system, design and support as a BA / Sys Analyst
• More than 18 years working in a Lead or Senior Analyst position within IT
• Managed large scale projects including budgets and staffing
• Developed sustained relationships with internal management and employees and external vendors and clients based on knowledge and trust

TECHNICAL SKILLS SOFTWARE:

Sun One LDAP 5.2, Active Directory, Covisint Portal Teamroom, IBM Lotus Notes, PeopleSoft, RSA Access Manager, VPN, IBM Lotus QuickPlace, EMC Documentum, SDP-21, Socrates Portal, MS Outlook Exchange, Compuware QACenter, QADirector, Reconcile TrackRecord, Symantec Ghost 8.X, McKesson HealthQuest. 3M HDM, Streamline Health EMR, QuadraMed LinkSoft Med Rec II, Dictaphone, MDI, ECS, LTCS, Kronos Nutrimax, IBM mainframe, MVS/TSO, ISPF, Siemen's Intellect, OpenLink, Invision Signature ICO, Cerner, Pyxis, DeRoyal, Conceptual, Carex Medaphis, Dunn Bradstreet HR: M Series, Cisco WebEx, Microsoft Live Meeting, NetMeeting, WSS 3.0 SharePoint , Microsoft Office 2007, and Electronic Data Interchange EDI 4010, Extract-transformation-load ETL , Planview Enterprise 10, Salesforce CRM, Business Intelligence BI , SDLC, PMBOK, and Agile. OPERATING SYSTEMS: MS Windows NT, 98, XP, XP/Pro, MS 2000 Professional, MS Server 2000, MS Server 2003, VMX UNIX, MS 2000, MS Vista, and MS 7

PROFESSIONAL EXPERIENCE

Confidential

SENIOR IMPLEMENTATION MANAGER, DATA WAREHOUSING

• Work with project manager to understand the project schedule, scope of work, key milestones and deliverable dates.
• Communicate project schedule to data warehouse DW team and track progress of DW tasks against the schedule.
• Work with DW team to establish implementation schedule and detail steps/tasks that align with project plan.
• Plan resources assigned to project and ensure allocations align with project plan
• Coordinate day to day activities of DW team to ensure project tasks are on schedule, issues are resolved, etc.
• Setup and manage off-shore Operations team in Chennai India.
• Manage Change Management CM process for both Production and Development DW engagements
• Communicate and follow up with project team regarding DW activities, issues, etc.
• Manage day to day SLA's and escalate where appropriate.
• Escalate issues adversely impacting the project schedule or deliverable completion to project manager and client manager.
• Gather requirements and work with DW team and business analysts to translate and clarify technical specifications.
• Ensure standard processes are followed and deliverable guidelines are met quality control .
• Provide status and feedback to project account team, stakeholders and client with regard to DW activities.
• Plan and execute transition from implementation to operation for production DW system.
• Current focus is on State Medicaid data. Active DW engagements include Idaho, Maine, North Carolina, Nevada, North Dakota, Ohio, and South Carolina. Future engagements include The State of Colorado DHHS.

Confidential

SENIOR BUSINESS ANALYST

• Worked out of the Detroit Office as a Lead Business Analyst over a group of twelve junior Business Analysts. I managed the workload, mentored, trained, and did peer reviews on all Business Analysis documentation Business Requirement, Functional Requirement, System Requirement, Test Plan, Traceability Matrix, Application Architecture Design Document, etc. before it was sent to the client for their approval.
• Worked on a number of client initiatives including the automation of EDI information being exchanged between TheraCom and McKesson using the Sterling Integrator formerly the Gentran Integration Suite . Future scope included Morris Dickson, AmerisourceBergen and Cardinal vendor's using this protocol. These transactions included the 810, 820, 844 850.
• This work included using Sterling as the user interface between application systems and EDI trading partners, taking the Application files, translating them to standard formats, validating them, and preparing them for transmission.
• Worked on the migration from ICD-09 to ICD-10. This also included the migration from HIPAA X12 version 4010 standard to the HIPAA X12 version 5010 standard.
• Part of a team that established a Project Management Office PMO . This included the execution delivery model, and Implementation of previously identified 2010 initiatives.
• Part of a team that established a QA Center for best practices. This work included using Serena BPM for all process development work.

Confidential

SENIOR BUSINESS ANALYST

• Assisted with the GM migration from WebEx and NetMeeting over to Microsoft Live Meeting.
• Managed all other global resources located in Europe and in the Asia Pacific regions.
• Assisted the development team on projects that updated the WSS 3.0 SharePoint website with new content.
• Analyzed and communicated the impact of changes as part of the change request process, and implemented those changes.
• Recommended, documented and helped architect how GM deployed the following features Desktop Sharing via OCS, and Video Conferencing, Video Streaming, and VoIP via Live Meeting.
• Worked with the SDP Methodology Lead to understand functional non-functional requirements.
• Converted data / documents as necessary into multiple formats and maintained consistent look of all content for publishing on website. E.g. PDF, MS Word/PowerPoint/Visio/Excel, HTML conversions.
• Advised key stake holders of program details, and overall completion status.
• Managed traceability matrix which met specifications, standards, and high-level business requirements within the planned timelines.

Confidential

SENIOR BUSINESS ANALYST

• Worked on service delivery model for GM utilizing ITIL best practices in addition to GM's Enterprise Resource Planning ERP project
• Created Service Desk Process work flow model
• Created Escalation procedures and documentation
• Created application management best practices and guidelines in order to improve the quality of software applications and the support of these applications through the entire software development life cycle SDLC .
• Developed technical documentation to support Service Desk Issue escalation
• Conducted a needs analysis to determine system requirements.
• Addressed current vs. desired state: Identifying business process changes.
• Addressed migration and conversion issues.

Confidential

OPERATIONS MANAGER

• Managed the on-boarding of applications for I AM being promoted to the GMAC GPLD Sun One LDAP 5.2 environment. This included working with the Active Directory.
• Managed all mass updates for LDAP for sync related issues with Covisint CCA database.
• Analyzed the various directories GMAC had in their environment and produced documentation as to how they are all integrated.
• Led data remediation team for I AM that reconciled all LDAP, PeopleSoft UID, and Covisint Portal CCA issues
• Managed the on-boarding of sustain team. This included all laptop and software loads up to and including licensing desktop issues, network privileges, building, parking deck badges, and best practices.
• Trained on-boarding team in all facets of data remediation, metric reporting, LDAP, VPN and Portal technology.
• Managed the on-boarding of applications being promoted to the Covisint Exchange Portal.
• Managed and supported day to day issues using RSA Access Manager that included VPN, Vetter Administration, and other related issues within the Identity and Access Management I AM arena.
• Led successful migration of all users over to the GMAC Exchange Portal from the GM Socrates Portal.
• Managed the migration from IBM Lotus Notes to MS Outlook Exchange for I AM.
• Represented I AM in all sustain, change control, and CAB Level 2 Sector meetings.
• Created and presented metrics that tracked all I AM issues related to the above noted areas.

Confidential

PROCESS MANAGER

• Managed the verification and validation of all testing for applications being promoted to the GPLD Sun One LDAP 5.2 environments for I AM. This included working with the Active Directory.
• Analyzed the various directories GM had in their environment and produced documentation as to how they are all integrated.
• Promoted approximately 225 applications utilizing the entire Software Development Life Cycle SDLC .
• Performed load testing as required e.g. SAP, PeopleSoft, Peregrine, Cognos, iRise, etc.
• Utilized SDP-21methodology. This program provided the detailed stages, phases, steps and tasks to identify the proposed technology solution from concept to development and implementation for on-boarding to the GPLD environment.
• Represented I AM in all sustain, change control, and CAB Level 2 Sector meetings.
• Assigned applications a score based on the number of software defects identified.
• Performed business analysis within the I AM space as needed.
• Managed sustain activities as it related to GPLD LDAP environment.
• Managed document repository for the project in IBM's QuickPlace and EMC's Documentum for I AM.
• Managed all facets of this project, met all timelines and came in under budget.
• Managed the Asia Pacific, North America, Europe, LAAM, and GMAC Regions for I AM.

Confidential

QA ANALYST

• Performed the testing and integration of AbendAid Fault Manager 3.2 and HP OpenView.
• Assisted with testing, verification and validation of the QACenter Portal Reconcile 2.0 upgrade.
• Executed Compuware's QA Product line of QACenter, QADirector, Reconcile and TrackRecord for software testing.
• Executed Symantec/Norton Ghost 8.0 to test different operating systems such as Windows Server 2003, XP, XP/Pro, 2000, 2000 Professional, Server 2000, Windows 98, and Windows NT 4.0 and their integration with Reconcile 2.0.
• Re-imaged hardware PCs laptops to insure application operability. Application portals would be loaded onto the devices and tested to ensure a seamless operation from anywhere in the world using the Windows operating systems listed above
• Executed other tools such as QARun, Reconcile, OptimalFlow, QAHiperStation, and File-Aid/CS, all in a CMM3 testing environment.
• Executed testing scripts, logged defects, and tracked until resolution.

Confidential

TRAINER/TECHNICAL WRITER

• Responsible for McKesson Health Quest 2000 PM Application training for all Hospitals within the Trinity System 29 hospitals .
• Performed functional testing on any software updates.
• Performed UAT testing
• Assisted in the analysis and re-write of the Trinity PM PA User Manuals.
• Prepared/updated test grids and test scenarios.
• Assisted with updates to any technical documentation when applicable.
• Provided application process reviews and go-live support on an as needed basis.
• Provided project status updates.

Confidential

SENIOR APPLICATION SYSTEMS ANALYST - HIM

Supported all HIM and Nursing Home Applications.

• Provided support for HIM Applications which included 3M HDM, QuadraMed LinkSoft and Med Rec II Chart Deficiency / Chart Locator systems, along with the Dictaphone Transcription system. Nursing Home Applications included MDI, ECS, LTCS, Kronos, and Nutrimax.
• Maintained HIPAA compliance at all times
• Documented business and system requirements.
• Prepared/updated test grids and test scenarios.
• Executed deliverables from analysis to post implementation.
• Worked on various system enhancements
• Performed on-going maintenance of application software including vendor upgrades, regulatory releases and fixes with analysis, testing, training and implementation.

Confidential

SYSTEM PROGRAMMER/ANALYST

• Provided support for the SMS Openlink Interface box. This included both TIF outbound and RTIF inbound for a total of 12.
• Documented business and system requirements
• Provided support for 3M, Cerner, Pyxis, DeRoyal, Conceptual, Carex, and Medaphis.
• Maintained HIPAA compliance at all times
• Performed system maintenance as needed.
• Worked on various system enhancements
• Prepared/updated test grids and test scenarios.
• Documented disaster recovery procedures and protocols

Confidential

SENIOR APPLICATION SYSTEMS ANALYST

• Documented business and system requirements.
• Maintained HIPAA compliance at all times
• Worked on various system enhancements.
• Performed system maintenance as needed.
• Prepared/updated test grids and test scenarios.
• Executed deliverables from analysis to post implementation
• Provided support for the SMS Invision PM PA systems. This included the development and maintenance of all OAS pathways and screens.
• Managed all application interface issues.

Confidential

SYSTEM MANAGER, HIM-IS

• Managed all eight HIM departments, nursing homes and outpatient clinics with roughly 350 users.
• Led a very aggressive system implementation of the HDM 3M , RMSS Recordex , and the Med Rec II QuadraMed applications due to Y2K concerns. Older platforms were not Y2K compliant and had to be replaced. Project completed on time and under budget.
• Managed all of the administrative, physical, and technical safeguards addressed by HIPAA for covered entities to use to assure the confidentiality, integrity, and availability of electronic protected health information.
• Managed sustain activities within HIM environment
• Managed the system implementation of the Web View/Chart View applications Streamline Health for the DMC Electronic Medical Record EMR initiative.
• Managed the SMS applications Invision and Signature along with Cerner, Link Soft, TRACS The American College of Surgeons , Trauma C A for all 8 HIM departments.
• Recommended and oversaw all software and hardware requests for all 8 HIM departments.
• Managed all operational and financial issues strategic planning and maintenance of the DMC HIM web page.
• Management of LAN staff, and primary vendor liaison.
• Managed numerous major system enhancements and new implementations.
• Managed system maintenance as needed.
• Managed all network issues and desktop configurations.

Confidential

SENIOR INFORMATION SECURITY ANALYST

• Project lead for the development and support of the Cerner Clinical Information System CIS security pathways.
• Maintained HIPAA compliance at all times
• Created security roles, permissions and authorizations.
• Prepared/updated test grids and test scenarios.
• Executed deliverables from analysis to post implementation.
• Provided CIS support for the DMC Intranet.
• Assisted with the Data Warehouse project currently operational at the DMC.
• Provided secondary system support which included all SMS mainframe software.

Confidential

SENIOR APPLICATION SYSTEMS ANALYST

• Provided support for the SMS Invision PM PA systems.
• Maintained HIPAA compliance at all times
• Developed and maintained all master files for the DMC during their conversion to Invision.
• Developed system specifications
• Documented business and system requirements.
• Performed system maintenance as needed.
• Executed deliverables from analysis to post implementation
• Managed all hospital profiles which included the HPPI , Variable Option Files VOF , the General Ledger Conversion Table GL , the development of a Receivables Management Workstation RMW , miscellaneous Ad Hocs, and Invision security.

Confidential

SYSTEMS ANALYST -

• Support included the D B Human Resources Millennium HR: M package.
• Assisted with monthly, quarterly, fiscal and calendar reporting requirements
• Created project work plans follow up procedures, and detailed documentation.
• Provided daily support for HR, Payroll, Finance, and the Budget departments.
• Provided secondary support for the SMS Financial Management System FMS database.
• Managed the AP, CM, GL, PA, and PL Intellect User training and any support issues.
• Documented system and business requirements