Data Technician II US

Professional Summary

Unique technology professional with more than 15 years’ experience administering a variety of software programs, problem solving daily tactical issues while providing strategic leadership. Effective people skills, experienced with change management and security design and implementation. Possess a unique blend of interpersonal and technical capabilities. Skilled at partnering with individual, department and team to meet business goals. Soft Skills

Effective oral and written communication Strategic Thinker Change Management
Working with Diverse Customers and Staff Problem Solver Process Analysis
Synchronize Resources Efficiently Relationship Builder Project Management

Technical Skills Operating Systems: Windows, AS400, UNIX Databases: Microsoft SQL, DB2 Languages: SQL Software: JD Edwards 9.0, JD Edwards 8.12, JD Edwards Xe, Crystal Reports Server XI R2, EMC Smarts, Mobius, ImageNow

EDUCATION, Certifications & Training

Confidential, University - PeopleTools I Rel 8.44 Ed 1 – September 2005

Confidential,University Carlson School of Management, Supervision Certificate – August 2003

Sun Microsystems - Solaris System Administration I and II – May 2001

JD Edwards and Company - OneWorld Overview Xe & CNC Foundation Xe – October 2001, System Administration Xe and System Administration Troubleshooting Xe – November 2001, Object Management Workbench Solutions Xe – May 2002

University of Minnesota - Twin Cities, Bachelor of Arts – Anthropology - 2001

Professional Experience

Confidential April 2006 to July 2012
JD Edwards CNC Administrator Inver Grove Heights, MN
Coordinated efforts of process, change, and release management. Provided technical assistance in resolution of issues. Enforced process and naming standards. Defined areas for performance improvements. Maintained acceptable SLAs by keeping availability, capacity, security, and DR as tier one priorities. Assisted in interviews for augmenting CNC staff.

JD Edwards Xe, 812, and 9.0

Participated in the design and implementation of JD Edwards 8.12 and 9.0.
Created and Implemented user security with varying authorities between environments conforming to SOX standards.
Co-designed and Implemented OMW configuration and activity rules in accordance with SOX.
Refreshed non production environments with production data.
Installed approved ESUs and ASUs. Migrated, assembled, built, and deployed approved custom code and updated OCM mappings.
Troubleshoot production and test issues with Developers, Business Analysts, and Oracle.
Results: High availability system with up to date vendor fixes and latest custom code. System performance, reliability, security, and migration exceeding SLA and SOX.

Crystal Reports Server XI R2

Installed Crystal Reports Server XI R2, migrated data from Crystal Reports Server XI and redesigned security and folder permissions for Crystal Reports Server XI.
Administrator for Crystal Reports Server and its migration process and security. Migrated WEB files as part of the Production Control group. Set retention policies on reports.

Results: Employed an updated system while retaining current security, users, reports and run history, with diligent customer service.

EMC Smarts

Installed Smarts, Captured and monitored all network devices, created notification tiers and set up polling intervals. Created the security and access to network devices.

Results: A comprehensive listing and network map of all network devices, and selected software services. Providing a notification system for outages and performance issues.

Confidential
JD Edwards CNC Administrator Minneapolis, MN
Technology Professional
Data Technician II
Data Technician I
Received promotions with increasing responsibilities. Administered Document management system Mobius and was a UNIX administrator. Managed nightly run stream, checks, and tape libraries. Supported the University of Minnesota’s Video Library on proprietary software. Ran desktop, printer and DB2 support. Ran monthly reports highlighting the Library’s activity. Worked with customers to verify and correct data. Provided training materials for new hires. Supervised, trained and scheduled employees.

JD Edwards Xe

Member of the implementation team. Designed, implemented, and maintained security, OMW migration path, and activity rules. Installed approved ESUs and migrated code changes.

Results: Provided and sustained secured system with high availability. Enforced migration standards through extensive communication.

Crystal Reports Server

Adminstrator for Crystal Reports Server. Applied updates and fixes, migrated reports and maintained security and folder permissions.

Results: Presented reliable platform to create and distribute reports with high availability.

ImageNow (Document Management System) and PeopleSoft

Administrator for ImageNow, Applied updates and fixes, migrated reports, maintained security and implemented document flow. Migrated modified objects for PeopleSoft.

Volunteer and Community Involvement

Special Olympics Coach - Track and Field, and Downhill Skiing 2005 to current
Special Olympics Coach for Basketball 2012 to current
Minneapolis Parks Coach for Track and Field 2004

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