SUMMARY

• 7x Salesforce Certified Professional with 9+ years of experience in IT with 7+ years of experience in salesforce CRM platform as a Lightning Developer, Developer, and Administrator.
• As a developer, I was responsible for the technical deliverables of the team, have strong communication, Organizational and interpersonal competencies along with detail - oriented and problem-solving skills.
• Experience in Sales Cloud, Service Cloud, Health Cloud, and Experience Cloud.
• Strong Knowledge in Salesforce Administration and customization, Data Validation, Sales, Customer Service, and Support development team.
• Expertise in developing custom code using Apex Classes, Controllers, Triggers, Apex test methods and advocated the usage of best practices in maintaining quality code coverage with Salesforce Governor Limits and patterns.
• Expertise in Batch, Future, Queueable apex, and Schedulable Apex Classes for handling bulk DML operations in a timely manner.
• Enabled Aura framework, by adding Aura attributes and aura handlers for events to focus on logic and interactions in lightning applications.
• Created lightning Apps combining lightning design system, lightning App builder and lightning component features.
• Developed various Lightning Web Components (LWC). Used Salesforce CLI and VS Code to create scratch orgs (SFDX).
• Experience of Customize and use external JavaScript in a Lightning Web Component.
• Surfaced Lightning Web Components (LWC) in Lightning App Builder, Lightning Experience and Lightning Application. Hands-on experience using HTML, XML, CSS, JavaScript.
• Involved on salesforce configuration, customization, integration, deployment, and classic to Lightning migration, Lightning Web Components (LWC), Lighting design system, Lightning Component Library.
• Experience in building Community sites using Community builders for Brokers, Employers, and Internal Users.
• Expertise in Community Workspace configurations to handle the different groups of audience.
• Developed Visualforce pages, Standard controller, Custom controller, and controller extensions, for different functional needs and implemented the business logic bases in the requirements.
• Proven expertise in SFDC Configurations like implementing many-to-many, look-up, and master-detail relationships also Customizations like User Interface/Page Layouts, Tabs, Custom fields, Custom objects, custom formula fields, field dependencies, Record Types, etc.
• Worked in creating custom Reports, Dashboards, and analytic snapshots.
• Regulated the Salesforce Security setup using Profiles, Permission sets, OWD, Role Hierarchy, and Sharing Rules.
• Automating the business processes using Approval processes, Workflow, Escalation Rules, Validation rules, Auto-response rules, Process Builder, and flow builder for automated alerts, field updates, and Email generation according to application requirements.
• Experience working on Web-to-Case, Email-to-Case (Service Cloud), and Web-to-Lead (Sales cloud) functionalities.
• Excellent knowledge of CRM business processes involving Campaign management, Lead management, Account Management, Case management, Quote, and Forecasting.
• Experienced in following continuous integration and continuous deployment procedures using various services and tools like GitHub, bitbucket and source tree, and Jenkins.
• Implemented in writing Apex Test classes to achieve above 90% code coverage for testing apex methods.
• Integrated with Smarty Streets using Web Services Callouts for cleansing the Address and displayed the data in the lightning component.
• Troubleshoot the integrations using desktop tools SOAP UI and Postman.
• Worked on Live Agent with Omni-Channel and CTI on Lightning Service Console.
• Proficient in Data Migration from traditional applications to Salesforce using Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete, Workbench, etc.
• Used Eclipse IDE for development with Force.com IDE application for creating, modifying, and deploying Salesforce applications and familiar with integrated development environments, for code, compile, test, package, and deploy.
• Implemented integration of Salesforce.com with external applications by setting up Auto authentication between the Client and the Force.com platform and building bi-directional integration using Metadata API and APEX RESTFUL Services.
• Implemented in the agile methodology of Software Development Life Cycle (SDLC). Experience with Waterfall Methodology.
• A proven track record for performing independently and in teams. Managing teams in matrix environments. Expert at handling multiple projects simultaneously.
• Excellent Communication and Problem-solving skills and ability to think out of the box delegate effectively and motivate team members and help them to achieve on-time project completion.

TECHNICAL SKILLS

SF Development Skills: Apex Classes, Apex Web Services, Apex Triggers, Apex Controllers, Apex Batchable Jobs, Apex Queueable Jobs, SOQL & SOSL Queries, APEX REST & SOAP, Apex Testing, Lightning Components, Lightning Web Components (LWC), Visual Force, HTML, CSS, XML, JSON, Java Script, SFDX (Scratch Orgs).

MuleSoft Skills: Mule Any point Studio, Mule EE 3.5+, MEL, Data weave, Cloud hub, On-Premises, MUnit, MQ, APIC 4/5, RAML 0.8,1.0.

SF Configuration Skills: Data Security, User Management, AppExchange, Reports & Dashboards, Process Builder, Flow Builder, Workflows, Approval Processes, App Builder, Lightning Experience Customization, Actions, Page Layouts, Profiles, Roles, Chatter, Email Templates, Salesforce1 Mobile, Schema Builder, Escalation Rules, Validation Rules, Sharing Rules, Assignment Rules, Platform Events, Live Agent, Omni-channel, Custom Settings, named Credentials.

Version Controls: Git, Bitbucket, GitHub, GitLab.

Development Tools: Eclipse IDE, Visual Studio Code (VS Code).

Deployment Tools: ANT Scripts, SFDX, Changesets, Jenkins (CI/CD), COPADO

General Skills: Rally, JIRA, Agile methodology, SDLC processes, gathering requirements, Software architecture, Application Design and development, Testing, Deployment, Cross-functional teamwork, Stakeholder management, Testing and Debugging, Classic to Lightning migration, Postman.

PROFESSIONAL EXPERIENCE

Confidential, TX

Salesforce Lightning Developer

Responsibilities:

• Followed an Agile Methodology in delivering the requirements. Completed, unit tested, and deployed the requirement tasks at the end of each Sprint.
• Extensively worked on Apex Triggers, Asynchronous Apex classes (Batchable, Schedulable, Queueable, Future), Flows for customizing the Health Cloud application.
• Connected the application with Service Cloud so that we can access the Health Cloud Console.
• Developed several UI reusable Lightning components using Lightning Web Component (LWC) framework.
• Built several child components and established the component communication using parent-to-child and child-to-parent and built the communication between Lightning Components and Lightning Web Components (LWC).
• Developed Salesforce Lightning Applications using Lightning Web Components (LWC), Controllers, and Events and used custom CSS in the components.
• Developed Alerts, Client Preferences, Member Details functionality using Lightning Web Component (LWC) framework where user can view the available alerts, Client Preferences details, Member Details for Member and displayed on left panel in the three-panel layout.
• Migrated couple of Lighting components to Lightning web components (LWC) to support and provide web standard features.
• Extensively worked on Getter and Setter methods to get and set the values at component level.
• Implemented Lightning Messaging Service (LMS) channels to establish the communication between the components which are not in the hierarchy.
• Worked on integrating workspace API functionality to pass different types of data to the respective sub tabs based on user selection.
• Worked on Apex Continuation classes to call the different API’s and implemented different Apex Handlers for respective service names and service params.
• Enabled Member Accounts for maintaining Member records and worked on creating Health Cloud Profiles, Permission sets and Roles.
• Enabled the option Contacts to Multiple Accounts in the Account Settings and Installed the Health Cloud Package.
• Configured all the Endpoints in Custom Settings and created domain URL for it using named Credentials.
• Manipulated the data received from backend and displayed relevant code values on the UI.
• Developed Test classes for all the Apex classes and Triggers with minimum 95% code coverage for triggers and classes.
• Created three Screen Flows to accommodate the needs of Confidential reps to help the members.
• Created several profiles like PHD Agents, PBM Agent, PDMS Admin, PDMS Team Member, PDMS Integration user and assigned to more than 5000+ users.
• Created different custom objects like Service Request, Support Task, Support Resolution, Membership and created the look up and master-detailed relationships between them.
• Worked on creating Custom Sharing Rules and enabled the Role Hierarchy to enable the Record Level Sharing between the users.
• Created different types of public groups and added group of users in it and provided the access levels on UI based on the groups.
• Created Many Custom Report Types, Reports and Dashboards to access the Category, sub-category, Member in a more effective way.
• Implemented Live Chat Agent Using the Omni-channel routed the messages based on skill set and amount of the available support agents.
• Worked on CTI integration functionality to provide the better visibility on Member data for Confidential reps to better assist them.
• Extensively worked on several REST API Integrations using different HTTP Methods (POST, GET, DELETE, PATCH) for Alert Retrieval, Claims Details, Pending Claims, Electronic PA’s, Override Details, Find Member, Find Prescriber, and Test Claims from PeopleSafe and CMM systems.
• Developed a peer-to-peer application and performed all the required Deployment activities. Also Performed Version Controlling while Deployment using GitHub.
• Worked on Auto Rabbit to automate the deployment process between the different sandboxes (DEVMJR, QAMJR, UATAPPY) and production.

Environment: Salesforce.com platform, Health cloud, Apex Language, Lightning Web Components(LWC), Lightning Components, HTML, JavaScript, CSS, Custom Objects, Custom Settings, named Credentials, Custom Labels, Tabs, Workflows, Email Alerts, Messaging service, Dashboards, Reports, Sandboxes, Production environment, SSO, Rally, Auto Rabbit, gitHub, VS Code.

Confidential, NJ

Salesforce Lightning Developer

Responsibilities:

• Worked on Agile Methodology fashion in Delivering the requirements, development, tested, and deployed the requirement tasks at the end of each Sprint.
• Enabled the option Contacts to Multiple Accounts in the Account Settings and Installed the Health Cloud Package.
• Created different Experience sites for Brokers, Employers, Internal Users using Experience Cloud Builder.
• Created multiples profiles for different users, created contacts and enabled them as partner users, partner super users and Internal users.
• Connected the application with Sales Cloud and Service Cloud so that we can access the Health Cloud Console.
• Also worked on Apex Triggers, Asynchronous Apex classes (Batch, Schedulable, Queueable, Future) Workflows, and Email Alerts for Customizing the Health Cloud application.
• Enabled Salesforce Experience Cloud to provide collaboration support for Health Cloud. Also Worked on Sites to enhance the Collaborative features.
• Worked on creating different Community profiles like Master broker, Sub producer, MBCD Approver, and assigned different Roles.
• Worked on Communities to enable Community Management, Community Groups and Chatter Collaboration.
• Built multiple UI reusable Lightning components using Lightning Web Component (LWC) framework and used @track, @wire and @api decorator variables.
• Developed several custom events to build the communication between the lightning web components.
• Used setcustomvalidity, reportValidity to set values and report them back immediately.
• Built the multiple child components and implemented the component communication using parent-to-child and child-to-parent communications in multiple components.
• Developed Salesforce Lightning Applications using Lightning Web Components (LWC), Controllers, and Events and used custom CSS in the components.
• Developed Address Validation functionality using Lightning Web Component framework where user can perform address search on different pages in the enrollment process.
• Migrated couple of Lighting components to Lightning web components to support and provide web standard features.
• Developed Test classes for all the Apex classes and Triggers with minimum 90% code coverage for triggers and classes.
• Created Outbound Messages to communicate with the External applications and Data Transfer.
• Worked on creating Process Builders and Apex Classes to enhance the Health Cloud application as per the needs of the requirement.
• Invoked OIDCRegHandler flow and created the users in Salesforce and assigned external Role Id’s to each user.
• Created above 3000+ partner users, Partner super users and assigned Master Broker or Sub producer or MBCD profiles and 500+ Internal users and assigned Account Associate-SG profiles.
• Created different custom objects like Enrollment, Plan, Census, Quote Prospect, Quote, Conversion, Proposal and created the look up and master-detailed relationships between them.
• Worked on creating Custom Sharing Rules and enabled the Role Hierarchy to enable the Record Level Sharing between the users.
• Created Many Custom Report Types, Reports and Dashboards to access the Groups, subgroups, Employee, Employer, and products or Plans in a more Sophisticated approach.
• Implemented Live Chat Agent Using the Omni-channel routed the messages based on skill set and amount of the available support agents.
• Extensively worked on several REST API Integrations using different HTTP Methods (POST, GET, DELETE, PATCH) for Address Validation
• Enrollment Submission to NMS, retrieving rates for Census record from Rating Engine, Product Retrieving from NMS.
• Developed an End-to-End Application and involved in Deployment activities. Also Performed Version Controlling while Deployment using bitbucket.
• Also worked with Jenkins and Copado to automate the deployment process between the different sandboxes and production.

Environment: SalesForce.com CRM Application Platform, Sales cloud, Health cloud, Experience cloud, Apex Language, Lightning Web Components(LWC), Lightning Components, HTML, JavaScript, Custom Objects, Custom Metadata types, Custom Labels, Tabs, Workflows, Email Alerts, Messaging service, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, JIRA, Jenkins, bitbucket, VS Code.

Confidential, MO

Salesforce Lightning Developer

Responsibilities:

• Handled end to end implementation for email support service center application in salesforce.
• Configured Email to case and developed Email services to handle complex support needs.
• Developed Apex batch jobs to auto-archive spam cases and backed up relevant cases.
• Implemented APEX Triggers to populate SLA metrics as per different entitlements.
• Implemented Experience Cloud for customer self-service using knowledge articles and FAQs.
• Implemented Web-to-Chat and Omnichannel for skill-based routing amount support agents.
• Built Apex Webservice to create a case and retrieve case data from salesforce for the front-end site.
• Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Developed Salesforce Lightning Applications using Lightning Components, Controllers, and Events and used custom CSS in the components.
• Built reusable UI components and pages with the lightning component framework.
• Helped in user management for salesforce organization which had various support clients and around 2000 Salesforce users (SF license users) both in communities and as standard users.
• Worked on various Salesforce.com configuration items like standard object changes for Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Security enhancements by modifying Profiles, Roles, Users, Page Layouts and Email Services.
• Worked with Automation tools like Process Builder, Approval Processes, Flow Builder, Workflows to auto-create and modify Tasks, and Events, Leads, Campaigns, Built Reports, and Dashboards. Worked on Chatter and Email integration features.
• Create data flows involving various data transformations in Salesforce Einstein Analytics using JSON, XMD, SAQL.
• Analyze large volumes of data and developed dashboards using Salesforce Einstein Analytics.
• Worked on Data Loading Activities using salesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, Workbench & Data Loader.
• Experience in all development tools (SVN, Maven, Jenkins, Ant, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.
• Used Rest Web services to flow the Data from salesforce to Connected App. Used Force.com Web services API for implementing web services to integrate with legacy systems.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Used JIRA for to track development progress and documented in technical designs in Confluence.

Environment: SalesForce.com CRM Application Platform, Sales cloud, Service Cloud,, Apex Language, Visual Force, Lightning Compatible, Lightning components, HTML, JavaScript, Custom Objects, Tabs, Workflows, Email Alerts, Dashboards, Reports, Production environment, SSO, JIRA, GitHub, VS Code.

Confidential, TX

Salesforce Lightning Admin/Developer

Responsibilities:

• Worked on Sales Cloud implementation and custom quote and custom commerce solution in salesforce.
• Worked as an enthusiastic team member performing the roles of Salesforce.com Developer as well as Administrator in the organization.
• Developed Apex Classes, Controllers, Extension Controllers, and Apex Triggers in the application for various Business/Functional requirements.
• Involved in sprint backlog refinement meetings and preparing functional and technical design documentation.
• Auto converted Leads using Batch Apex and Schedule Apex on every night.
• Developed dynamic salesforce.com Visualforce Pages using HTML5, CSS, JavaScript.
• Worked with Force.com SOAP, Bulk, and REST API.
• Deployed components using Force.com Migration tool (prepared package.xml), Change Sets, Workbench and Eclipse to deploy across dev, QA and UAT Sandboxes and Production instances
• Designed the Custom Objects, Record Types, Report Types, Formula Fields, Page Layouts, Workflow Rules, Tasks, Field Updates, Emails, and Alerts to track customer-related tasks and activities.
• Performed day-to-day Salesforce.com functions for database maintenance and managed over 4,000 + user accounts and licenses.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Sharing Settings.
• Configured and tested Salesforce Sales Cloud to enable servicing, tracking, and reporting of incoming requests via Email, Web, and Phone.
• Implemented case management process and configured the Case and Solution object on the service cloud as per business need, capturing cases from website and emails.
• Used field level security to manage the visibility and accessibility of fields for various profiles.
• Developed workflow rules, tasks, emails, and alerts to track Candidates and Accounts related activities.
• Imported data from excel sheets to Leads, Accounts, Candidates, Recruiters, Contacts, and Projects using Import Wizard, and Data Loader.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created change set and deployed the data from sandbox to production instance after testing. Created Solution design, Data org foundation, and Salesforce user training document.

Environment: Saleforce.com platform, Apex Data Loader, Security Controls, Apex Triggers, and classes, Visualforce Pages, Web services, Java, JavaScript, Jira, Workflow and Approvals, Reports, Dashboards, Custom Objects, Email Service, Field level Security, Agile.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Involved in Salesforce.com Service Cloud development, customizing the UI, including creation of Custom objects, Page layouts, Custom tabs, Validations to suit different business user groups.
• Created and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Workflows for automated alerts, field updates & Email generation according to application requirements.
• Worked on Salesforce.com Service Cloud development including Apex Class, Visualforce, Apex Triggers, JavaScript, Workflows and Approval Processes.
• Created the workflows/approval processes for automated Cases routing and Cases escalation.
• Implemented Customized several Validation Rules, Apex Triggers, Apex classes to achieve the complex business functionality.
• Worked on SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Web Services using SOAP and REST, to integrate data with external systems and websites.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Perform Data Management activities for sample data load, using Data Migration tools like Apex Data Loader.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Ensured timely/defect free delivery of module by effective designing, re-usability of components and standards.
• Ensured to communicate early warnings/ escalation of project related issues.

Environment: SaleForce.com platform, Visual Force Pages, Apex, Data Loader, Change Sets, ANT Migration Tool, HTML, JavaScript, Sandbox data loading.

Confidential

MuleSoft Developer

Responsibilities:

• Reviewed Functional Specifications documents to understand Business requirements.
• Gathering the requirements, produce proper documentation and assist other team members in developing.
• Used MuleSoft Expression Language (MEL) for accessing payload, properties etc.
• Developed the integration workflows using a MuleSoft ESB 3.7.3 framework. Migrated Mule ESB 3.5.1 apps to Mule ESB 3.7.3.
• Have written MUnit test cases to validate the Mule flows. Worked with asynchronous messaging using Active MQ.
• Developing Mule ESB projects for the services with synchronous and asynchronous Mule flows.
• Developed Mule flows to integrate data from various sources into Database, from topics and queues, some transformations were also done.
• Extensively used Mule components that include Data Weave, File Transport, SMTP Transport, and JDBC Connector.
• Developed the services interface to access the core services and provisioning services using Mule ESB.
• Created REST API's using RAML and developed flows using APIKIT Router.
• Created various RAML resources to implement REST Based APIs as a part of project implementation.

Environment: Mule ESB 3.5/3.7.3, RAML, Any point Studio 5.4.1, Apache-Maven, Cloud hub, XML, Oracle 11g- PL/SQL, SQL, Web Services - WSDL, SOAP.