Summary:

Trained and educated as a Human Factors Engineer with considerable experience in User-Centered Design (UCD), Interface Design, Usability Testing and Business/Workflow Analysis. Major strengths include identifying customer requirements, building and interpreting Use Cases and designing wireframes and prototypes to guide development efforts. Perform all areas of user testing plus collect and analyze customer data. Major skills include the ability to prototype applications and web sites using tools such as Visio, Dreamweaver 8, Visual C#, Visual Basic, FrontPage, etc. I have considerable experience supervising design, HF, and Usability employees and contractors as a team lead. I consider myself to be a thorough, well-organized planner who communicates effectively.

Areas of expertise:

• Interface Design (Visio wireframes and prototyping tools)
• Workflow Analysis/Heuristic Evaluation
• Use Cases/Business Requirements Analysis/User Centered Design/Focus Groups
• UCD/HF/Usability Testing
• Technical Writing/ UI Feature Specifications
• Statistical Analysis

Professional Experience:

Confidential, CO– Paladin/Idea Contract (11/2010 – 01/2011)

Performed heuristic evaluations of 3 integrated software products designed to provide accounting and land management administration for the clients of an energy solutions provider. Also, designed Visio wireframes to help guide the development of an enhanced visual experience.

Confidential, Orlando, FL – Fusion Alliance Contract (11/2009 – 01/2010)

Interpreted Use Cases and designed Visio wireframes to guide development of a software product designed to analyze medical data and produce management reports for the benefit of hospital administrators.

Confidential, Jacksonville, FL - TATA Contract (10/2006 -08/2009)

Conducted workflow analysis of the customer service representatives’ tasks and interactions with customers. Worked with multiple BAs in a team environment to interpret and clarify complex Use Cases. Participated in the design of Visio wireframes and an HTML prototype to complement and guide development of a large, integrated, browser based banking interface (thin client). Conducted Usability studies, as required. Total effort designed to replace existing legacy 3270 and VB banking applications.

Confidential, Miami, FL - Multiple Contracts (04/2003- 01/2006)

Multiple contracts with the Entertainment Division Miami, Fl.

Confidential, Orlando, FL – Contract (04/02- 06/02)

Conducted workflow analysis and wrote high level Use Cases to enable simplified design of a browser-based UI for a debt management call center. Prototyped the UI using Visual C# and HTML. Assisted the QA department in developing their test cases and developed real world scenarios for usability testing.

Confidential, Cupertino, CA - NSD Division (2000-2001)

Sr. Analyst/Design/Usability Engineer for the Network Server Division and related mass storage devices both SCSI and FC. As an autonomous Individual Contributor, owned complete front to back end coverage for both hardware and software products. The focus was concentrated on early involvement with the customer through focus groups and the user-centered design approach in general. Prototyping and lab Usability Testing were employed from early to mid-cycle stages culminating in Virtual Customer Tests in simulated customer/production environments. High priority projects focused on web interface development for a rapid image deployment and replication product for the Enterprise and XSP environments. Other software projects included diagnostic tool interface design, automated customer support tools and the incorporation of a natural language query engine in management tools to assist user self-diagnosis.

Confidential, Denver, CO (1999- 2000)
Sr. Business Analyst/User Interface Designer

Sr. UI design and HF lead for a proprietary Customer Excellence application designed to allow support center personnel to prioritize cases and schedule event driven activities such as providing alternative services to residents during disasters and delayed regular service periods. Real-time queries and reports were tailored to streamline case analysis and to allow this information to be more reliably and efficiently transmitted to management and field technicians.

Confidential, Sears Tower, Chicago, IL (1998- 1999)
Sr. User Interface Designer

Sr. UI design lead for a proprietary mapping/GSI tool designed to allow corporate decision-makers to view descriptive and inferential statistical data. Corporate data is bound to demographic/geographic data projected onto map coordinates revealing potential investment opportunities.

Confidential, 301 Rockrimmon Blvd, Colorado Springs, CO (1997- 1998)
Principal Software Engineer

Principal UI design lead for system administrator interfaces to mass storage devices, RAID controllers, and storage subsystems including disaster tolerant networked mega-systems. Maintaining a Visual C++ prototype to guide the development effort. Working with UI designers to provide system administrator GUI access to controller and storage subsystem configurations and system administration applications. Converting existing hardcopy design specifications to Win95 Help files and web pages using RoboHelp and FrontPage to create HTML files to allow internal and external reviewers to read documents using a browser.

Confidential, Toronto, Ontario. (1996-1997)
Sr. User Interface Designer and UI Prime (design lead)

UI Design lead for the system administrator interface to a platform layer designed to support a new generation of call center and voicemail applications and services. Maintaining a Visual Basic prototype to guide the development effort and augment the User Interface Feature Specifications. Worked with UI designers from related applications to integrate user access to maintenance and system administration functions across applications. Converting existing hardcopy design specifications to Win95 Help files (using RoboHelp) and HTML to allow reviewers to read documents independent of the operating system.

Confidential (1995-1996)
Interface Design and Windows 95 Compatibility & Help

Project lead of multiple design teams supporting the drive to integrate TV and Intercast on multimedia PCs, integrate audio/video telephony with existing phone/fax/answering machine features, and building prototype multimedia experimental interfaces for novice users (using Authorware). Worked with contract illustrators to create graphical virtual renderings of the telephony hardware. Converted online glossaries and Help files (using RoboHelp) to Windows 95 format and style. Conducted lab tests of proprietary tools to modify the look and feel of Windows 95 to provide the customer a greater degree of flexibility in customizing the interface. Performed compatibility tests on hardware devices and software products running under Windows 95. Expanded the use of diagnostic and BIOS configuration tools to aid the users and technical support personnel to identify and resolve problems.

Confidential Houston TX. (1995)
Quality Assurance Tester (applications on Windows 95 Platform)

Compatibility and functional testing of proprietary, 3rd party, and Microsoft applications, tools and multimedia products on the Final Beta versions of Windows \'95 (desktop).

Confidential- Various Agencies (1994)
Business Analyst/Interface Designer

Verizon (NYNEX) - Gathering customer requirements and prototyping a CUA/GUI interface to place a more usable OS/2 based front end on existing host residential and small business applications as well as the order entry system for installation and SS7 layer features.

Confidential Marketing Div. - Prototyping and iterative testing of GUI interface
designed to facilitate access to database information used by pharmaceutical detail representatives.

Confidential. Austin, TX (1993 - 1994)
Interface and Documentation Design

Worked with a major IBM client to introduce Usability into the design of a smart phone interface. Work included development and functional grouping of icons and controls to promote ease of use. Conducted iterative testing of the user interface prototypes for a voice/data/video phone designed to bring banking, insurance and other financial services to the home.
Participated in a major effort to redesign RISC/6000 server products to improve software and documentation design/usability features to enhance ease of use during the "out of box" experience (initial setup and feature upgrades.) Responsibilities included design of software to introduce the user, visually, to preloaded software and to augment poster-style instructions to enhance hardware and software setup procedures. Conducted control and operator panel studies for all mainframe and PC printers.

Conducted competitive analyses and performed controlled lab tests with evaluators, when appropriate. Performed data reduction and statistical analyses and presented the results to upper management.

Confidential. Cary, NC (1986 - 1993)
Interface Design and Information Development

Directed the design of Smalltalk/VPM prototypes to facilitate testing of IBM\'s Common User Access (CUA) desktop metaphor and performed usability testing of alternative OO-interface prototypes and related documentation.

Coordinated testing of process management and software delivery systems\' interfaces in a cooperative/distributed systems environment for System Administrators, Systems Programmers and end users.

Took the position as team lead of Software Resource Management products which
Employed the CUA \'91 interface for multiple delivery systems built for the OS/2 and OS/400 platforms. Completed a competitive analysis of LAN delivery products to determine the best of breed products and collected data on functional requirements for proposed offerings (from the point of view of the customer.)

Led the effort to establish a Multimedia Lab. Gathered data and made recommendations concerning the original purchases of hardware and software for the project. The lab was used for desktop publishing and experimental tutorials using multiple media. Lab authorized users were encouraged to develop tutorials for specific projects using authoring tools from IBM and other vendors. Also, users were encouraged to learn from and use software designed for other platforms (MAC in particular). The goal was to demonstrate what was possible and to educate employees in the use of tools and product features unavailable on IBM PS/2s and clones.

Confidential. Lexington, KY (1984-1986)
Human Factors and Industrial Design

Conducted research and development testing of alternative interfaces for advanced typewriters and word processing products. Participated in a joint committee to standardize printer operator nomenclature. Conducted testing of on-line, interactive, tutorials and help modules designed to aid rapid learning of advanced electronic typewriters. Conducted extensive field-testing of electronic typewriters.

Confidential. Charlotte, NC (1982-1984)
Human Factors and Industrial Design

Conducted systems analyses of automated banking products in a simulated banking environment. Also, designed and conducted competitive analyses of various vendors’ magnetic stripe read heads (specifically, the external/internal component configurations) designed for use with banking industry on-line teller systems.

Visio, Dreamweaver, FrontPage, Visual Basic, Visual Studio/C#, HTML (edit native).

Education History:

Confidential University
MS - Applied Psychology 
(Emphasis: Interface Design, Human Factors, Systems Analysis, and Research
Design and Statistics)

Confidential University 
BS - Accounting 
Advanced Graduate studies - Industrial/Organizational Psychology
(19 hrs. completed)