It Technician Resume
Boston, MA
Goal: Desktop Computer or Network Support Technician
Professional Experience:
Confidential, Boston, MA 2005-2009 IT TECHNICIAN
- Maintain classroom and staff desktop computers, peripheral hardware devices and software packages. 60+ plus computers 6 printers, Operating Systems Win 2K and Windows XP
- Computing Environment: Dell Computers, HP Printers, Cisco switches and router
- Network desktops to dedicated staff, student and resource room printers
- Help organize and primary contributor to the successful roll-out of 40 + dual core class room computers
- Installed and maintained hardware and software to interactive stand alone student progress testing computing stations
Various IT and Telecommunication Contract Positions: 2003-2005
- Confidential, TELECOMMUNICATION ENGINEER Burlington, MA (Nextel project)
- Confidential, TELECOMMUNICATION TECHNICIAN Boston, MA (MGH Project)
- Confidential, TELECOMMUNICATION TECHNICIAN /Cable-TV Western, MA
Other Contract Positions: 2004-2005
- Confidential,CUSTOMER SUPPORT ASSISTANT Boston, MA
- Confidential, SECURITY OFFICER (DNC Convention) Boston, MA
Confidential, Columbia, MD NETWORK CONTROLLER 1997 - 2001
- Diagnosed network connectivity issues: Routers, switches, modem banks, on-line and back-up power sources for client America On Line (AOL)
- Network Transmission Technologies: Fiber Optic, ISDN and T-1 & T-2
- Software utilize: Remedy ticketing systems, HP Open View, custom diagnostic aids, and basic Unix, Sun workstations: Unix and Window Operating Systems
Related Experience:
Confidential, ASSOCIATE CUSTOMER SERVICE ENGINEER. Marlborough, MA Confidential, # 1 ESS TECHNICIAN. (Airport Switch), Riyadh, Saudi Arabia
Professional Training:
Certificate: Computer skills and Customer Care Training Program Certificate: Computer Technology (Compt ITA version) Certificate: Catalyst 5000 Switch Configuration
Education: BS Degree. Major: Electronic Technology
Military Service: United States Marine Corp Reserve Honorable Discharge Communication Chief, Top Secret Security Clearance (inactive)