SUMMARY:

• 9 years of IT experience involving in analysis of business requirements administration, customization, integration, deployment, data migration and implementation of software applications to support business needs.
• Expert in Administration and Development of Salesforce. Confidential (SFDC) platform.
• Experience in CoE Demand Intake Tool and Manage and service SOM agencies in the demand intake process.
• Experience in lead, Case management, Web - to-lead, Web-to case, Email-to-case.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force. Confidential platform.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored procedures triggers and Functions using PL/SQL.
• Experience in writing complex SQL queries involving multiple table's inner and outer joins, stored procedures.
• Hands on Experience of Salesforce Web Services API like REST API, Bulk API &SOAP API.
• Experience working with Salesforce1 mobile application development and customization.
• Proficient with Sales Cloud, Service Cloud, web service, Rest-API, Soap-API, Force. Confidential App-exchange packages and Salesforce Metadata-API, Partner WSDL &Salesforce Enterprise WSDL.
• Knowledge in Salesforce1 mobile platform administration and development.
• Excellent understanding on OOPS concepts and have experience working on Java to Salesforce Integration using WSC.
• Expertise in Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers) & Ajax Tool Kit.
• Involved in defect resolution as part of QA testing, UAT testing and involved in resolving production issues and did post implementation support.
• Proficiency in SFDC Administrative tasks like creating Users, Roles, Profiles, Permission Sets, Organization wide defaults, Record Types, Page Layouts, Custom Settings, Approval process, Workflows, Validation rules, Reports, Dashboards, Tasks.
• Proficient in SOQL, SOSL queries across multiple objects within the SFDC database.
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports, and Dashboards.
• Developed Salesforce Custom Web Services for handling inbound requests and outbound calls to external Web Services.
• Experience on client side technologies like CSS, AJAX, JSON, HTML5, JavaScript and JQuery.
• Experience using Salesforce Data Migration using Data load tools; Workbench, Jitterbit Data Loader, Apex Data Loader, and Salesforce API Data Loader.
• Experience in diverse domains such as Information Technology, Finance, Banking, insurance, and Production, Environmental.

TECHNICAL SKILLS:

Salesforce Technologies: SalesForce. Confidential, Force. Confidential, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force. Confidential IDE (Eclipse), AJAX Tool Kit, Force. Confidential API tools (Data Loader), Force. Confidential Explorer, Force. Confidential Platform

ETL Tools: Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages: Apex, C/C++, Java, HTML, XML, CSS, AJAX.

Database: SQL Server 2008, Oracle, MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers: IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

PROFESSIONAL EXPERIENCE:

Confidential, san francisco, cA

Salesforce Administrator

Responsibilities:

• Study the organizational structure and culture to help and build the relationships with all the key groups.
• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Performed tasks for data migration like Data mapping and Data loading.
• Involved in creating point to point integration using Web Services (SOAP) and REST based services to retrieve and update data in 3rd party and legacy systems.
• Generate and maintain the Salesforce "CoE Demand Intake Tool" tracking of project calls/needs.
• Maintaining the Salesforce Demand Intake Process and tool for CoE to enhance the customer has the best experience and to provide the risk-free waterfall SDLC (Software Development Life Cycle) to the client.
• Created many custom objects and custom fields in Lightning experience.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.
• Develop and customize applications with salesfore. Confidential multi-tenant hosted infrastructure.
• Manage and service SOM agencies in the demand intake process.
• Supported the data integration using Informatica ETL tool from legacy systems.
• Created batch process to synchronize the daily CRM updates to CIX, MDM and other systems.
• Created Informatica jobs, so that updates to customer info could be pushed back to SFDC by keeping the daily replica coordinated with.
• Configured and tested Salesforce for Outlook.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Synchronizing the Siebel master accounts with the Salesforce accounts.
• Involved in Designing Visualforce pages with JavaScript Remote using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Implemented a dynamic Visual Force page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
• Written Bulk API and SOAP based API code in Java for various requirements.
• Migrating Components to different environments using ANT, Eclipse, and Change sets.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Informatica.

Salesforce Administrator

Responsibilities:

• Coordinated business process review meetings with multiple teams to establish standardized workflow processes.
• Performed tasks for data migration like Data mapping and Data loading.
• Implementing SOAP web services to get the content and display in UI.
• Integrating with JIRA of case handling with salesforce (REST API)
• Working extensively on console application with account hierarchy.
• Working with controllers, VF pages, triggers, workflows, apex classes, data loader.
• Overseeing product release once a month by actively creating and deploying change sets.
• Configured and tested Salesforce for Outlook.
• Assisting in the creation of stories and the understanding business requirements.
• Participate in sprint and release planning activities.
• Synchronizing the Siebel master accounts with the Salesforce accounts.
• Involved in Designing Visualforce pages with JavaScript Remoting using client side technologies like JavaScript, JQuery, AJAX and CSS.
• Implemented a dynamic VisualForce page that displays variety of fields based on client requirements without making additional changes to code.
• Designed, developed and deployed Apex Classes, Scheduled Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Written Bulk API and SOAP based API code in Java for various requirements.
• Migrating Components to different environments using ANT, Eclipse, and Change sets.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Informatica.

Salesforce Administrator

Responsibilities:

• Interacted with various business team members to gather and documented the requirements.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon business requirement.
• Developed various Custom fields, Objects, Tabs, and validation rules.
• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes, and Auto-Response Rules for automating business logic.
• Worked on integration of Salesforce with BizTalk servers with Outbound Integration.
• Worked on an application to track the claims and level of benefits that users are using.
• Worked on automating the process for communicating with Users.
• Involved in setting up Salesforce Outbound messages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Worked on exporting and updating the data using data loader.
• Created various Reports and scheduled them as per the customer requirements.

Salesforce Administrator

Responsibilities:

• Involved in Salesforce. Confidential application setup activities and customized the Apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked with various salesforce. Confidential objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed APEX Classes, Controller Classes and Triggers for various functional needs in the application.
• Developed and deployed Workflows and Approval processes for Opportunities and Products/ Assets Management.
• Implemented the requirements on salesforce. Confidential platform and force. Confidential IDE plug-in using Eclipse.
• Successfully established a new lead follow-up procedure which shortened the response time to qualified leads and generated more meetings for the account executives.
• Created and used email templates in HTML and Visualforce.
• Create Dashboard and Reports for the business users.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Responsible for all the activities related to configuring Data loader, uploading data in .csv files into Salesforce. Confidential, checking for the correctness of the data.
• Worked with Salesforce. Confidential team to make application certified.

Environment: Saleforce. Confidential platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Java/J2EE Developer

Responsibilities:

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Designed application with UML (Unified Modeling Language).
• Developed application based on SDLC (Software Development Life Cycle).
• Actively involved in configuring the Application Server and deployed all the modules like Web modules and Business modules.
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed the Front-End JSP and HTML.
• Developed JSP's, Java Beans and Servlets to interact with Data Base.
• Extensively used JavaScript for client side validations.
• Used XML parsers to parse and fetch information from XML templates.
• Performed Unit Testing of all Modules.

Environment: Java, J2EE, JSP, Servlet, JDBC, SQL, JavaScript, HTML, Struts, CSS, Oracle, XML, Apache Tomcat Server.© This Free Resume Template is the copyright of Hloom. Confidential . The unauthorized copying, sharing or distribution of copyrighted material is strictly prohibited.