PROFESSIONAL SUMMARY:

• Around 7 years of IT experience, with around 5+ years of experience in Salesforce technology and 1.5 years in Java, J2EE technology
• Salesforce Certified Platform Developer I
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform.
• Hands on experience with Service Cloud and Sales Cloud functionalities.
• Well versed in analyzing CRM business processes that include Forecasting, Campaign management, Lead Management, Role Hierarchy, Territory Management, Order Management, Account Management, Case Management and merging management in a multi - tier environment and ability to design and implement new processes .
• Highly proficient in preparing Business Requirement documents (BRD), Functional Requirement Documents (FRD), User Requirement Document (URD), essential in bridging the gap between Business Management and the Development Teams.
• Hands-on experience in administering Salesforce .com and force.com platform for implementation, customization, application package deployment, and end-user support.
• SFDC Implementation Support: Understand customer business needs and configure SFDC per requirements including creating user roles, user profiles, public groups, and implemented role hierarchies, sharing rules, field and record level permissions, build custom apps, objects, formula fields.
• Security: Implemented Object/field level security to hide critical info for specific users
• AppExchange: Assisted in deploying force.com applications from AppExchange and integrated them with standard Salesforce application per business needs.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Proficient with configuring MS Outlook to integrate with Salesforce .
• Provided administration support for integrating Salesforce with external systems and other CRM applications like Oracle Right Now for master data synchronization.
• Experience in data migration from Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard.
• Experienced in creating the Lightning components and Lightning Applications.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database
• Experienced in Testing process, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing
• Experience in Implementing and executing System Logs and Debug Logs
• Proficient with configuring MS Outlook to integrate with Sal e sforce .
• Skilled in Customizing standard objects like Accounts, leads, Opportunities, Cases, Campaigns as per needed
• Extensive experience in designing of custom objects, custom fields, Pick-list, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, report folders, report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements
• Working knowledge on Reports, Dashboards, and Analytic Snapshots
• Experience in Salesforce security using Roles, Profiles, User Creation, Email Services, and Page Layouts.
• Worked on various migration(ETL) tasks from legacy CRM systems into new Salesforce.com orgs for enterprise clients.
• Have worked on Performance Tuning for Visualforce Pages.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Experienced in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP and REST .
• Experience in Professional to Enterprise upgrades.
• Good knowledge of Governor limits and experienced in customization of existing code in accordance with the governor limitations.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries.
• Experience with Test-driven Development (TDD) .
• Experienced in working and configuring price quote(CPQ) with Apptus.
• Experienced working in offshore developers, cross-functional teams, in identifying business requirements and supporting sales/marketing efforts.
• Customized standard objects like Accounts, Opportunities and Contacts.
• Experience with provisioning and decommissioning of user accounts.
• Veeva Administrator and Implementation experience in more than two projects.
• Hands-on experience with Veeva CRM
• Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.
• Worked closely with Business Users to enable business process using SFDC
• Provided assistance to clients with thoughtful experience and excellent communication skills.
• Excellent work ethics, self-motivated, quick learner and team oriented.

TECHNICAL SKILLS:

Salesforce.com: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Sales Cloud, Service Cloud, Custom Cloud, Marketing Cloud,Community Cloud, Force.com Chatter, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Objects, Workflows, Approvals, Formulas, Automation, Validation Rules, Relationships, Field creation, Record Types, Field Level and Object level security, Page Layouts, Email Templates, Roles & Profiles, Reports & Dashboards, Security and Sharing rules, AppExchange, Lightning Process Builder,Apex Data Loader, Salesforce Sandbox configuration, Force.com, Veeva CRM, Oracle Field Service Cloud Technologies, process builder, Jitterbit middleware,Force.com Explorer, Force.com Eclipse IDE Plug-in.

SFDC Tools: Data Loader, Import wizards, Change Sets, Workbench, CTI Toolkit

Web Services: WSDL, SOAP/REST API

Operating Systems: Windows 7/8/VISTA/ 2000/2003

Documentations Tools: MS Office, MS Project, MS Visio, SnagIt, Excel

Databases: Oracle 10g, 11g, MySQL, Microsoft Access, SQL Server 2000/2005/2008

Languages: Apex, Java

Scripting Languages: HTML5, XML, Java script, CSS, AJAX, JQuery, AngularJs

Methodologies: AGILE, Waterfall

ERP: SAP

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Salesforce Administrator/Developer

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Created new Apex Triggers, Apex Classes, Batch Classes and Schedule Classes, Email Services According to the Project Requirement.
• Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Sales force with other systems using Apex Web services WSDL and outbound messaging.
• Administered, configured, maintained Salesforce .com application user profiles, roles, assigning Permissions, generating securit y tokens, validation Rule, upgrade installation.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created and deployed several workflows, and Reports using salesforce .com platform.
• Worked closely with Business Users in improving their business processes using SFDC.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Worked on Force.com Chatter to provide collaboration features on the applications.
• Developed and deployed workflows and approval processes for opportunities.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Involved in Salesforce .com applicatio n setup activities and customized the apps to match the functional needs of the organization.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Worked with Data loader for loading the attachments into salesforce .com, related to objects like Accounts, Contacts, Opportunities, and Activities
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external enti t y.
• Created and used Email templates in HTML and Visual force.
• Have deployed code from sandboxes to production environment by using ANT migration tool.
• Experienced in Testing process, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Created Custom Buttons Using JavaScript
• Created Sharing Rules to provide access for limited users and created Assignment Rules on Leads using Apex Triggers.
• Implemented Manual Sharing through Apex Classes.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Implemented field level security, profiles and audit trail setup.
• Created Test Classes And Performed UAT Testing.
• Worked on addin g Marketing cloud products, pricing agreements and terms to existing sales flow process.
• Developed complex custom validations for Marketing cloud products at each stage in the quoting process.
• Troubleshoot CTI connectivity issues and managing support cases. created, executed and validated CTI Test Scripts.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Applied CTI with the help of cloud integration toolkit. Worked with CTI toolkit to build adapters that integrate Salesforce with other 3rd party systems.
• Record CTI 'best practices' procedures and system design.
• Worked on various migration(ETL) tasks from legacy CRM systems into new Salesforce.com orgs .
• Created Approval processes and Email Templates, Letterheads in HTML and visual Force .
• Worked with the Business group for requirement gathering throughout the planning and implementation. Coordinate with business analysts for the issues requiring business analyst help.
• Have worked on Lightning Components to build custom user interfaces without code.
• Created Visualforce pages that uses the Lightning Components .
• Worked on integration with external databases .
• Worked on Veeva including System Configuration, to make business processes social, to collaborate in real-time from anywhere, with Chatter .
• Supported Veeva administration and implementation on force.com platform.
• Configured the Contract management and revenue management with using of Apptus CPQ.
• Worked on Single sign on, Security Assertion Markup Language (SAML) to send authentication and authorization data between affiliated but unrelated Web services.
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot . work ed with Offshore developers and cross functional teams.
• Used Lightning process builder to create whole process in one place.
• Worked on Agile methodology with expertise in scrum practices.
• Created Use Cases as per user requirements, developing/designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document
• Worked in Professional to Enterprise upgrades.

Environment: Saleforce.com platform, Sales Cloud, Marketing cloud, Apex Language, Apptus, objects, formula fields, workflows, custom views, Jitterbit, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, CSS, Java Script, Apex Triggers, Web Services, Reports,Force.com Chatter, Lightning process builder, Dashboards, Custom Objects, Lightning Components,CTI Toolkit, Single Sign On, Delegated Authentication and SAML, MS SQL Server, Oracle, Custom Tabs, Email Services, Veeva CRM, Performance Tuning, Security Controls, Sandbox data loading, ANT migration tool, ETL, Agile methodology,Eclipse IDE Plug-in.

Confidential, Farmington Hills, MI

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based ‘Force.com Eclipse IDE Plug-in’ tool and Visual force technology.
• Developed APEX triggers, classes, Visual Force pages.
• Hands on experience with solution design, workflow implementation, complex customizations, data loading, features available on Sales Cloud and Service Cloud.
• Created and Customized the Dashboards and Reports.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and outbound messaging.
• Performed data migration into salesforce application using apex data loader through CSV files.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities, Opportunity Products, Products, Price book, Cases, Reports, and Dashboards.
• Performed day-to-day administrative tasks and addressing production support issues (unlocking / re-setting passwords and modifying data).
• Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Worked on Single sign on, Delegated authentication to integrate with an authentication method.
• Created Price books and also migrated the active Products from these Price books.
• Created Workflows and Approval processes and developed validation rules.
• Have deployed code from sandboxes to production environment by using ANT migration tool.
• Imported accounts and contacts data through Import Wizard
• Involved in UNIT testing and Integration testing.

Environment: Saleforce.com platform, Apex Language, Single Sign On, Delegated Authentication, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Sales Force implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Created new Apex Triggers, Apex Classes, Batch Classes and Schedule Classes, Email Services According to the Project Requirement.
• Created Data Validation rules and Formulas as per business requirement.
• Implemented field level security, profiles and audit trail setup.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Opportunities, Opportunity Products, Products, Price book, Cases, Reports, and Dashboards.
• Performed day-to-day administrative tasks and addressing production support issues (unlocking / re-setting passwords and modifying data).
• Created Test Classes And Performed UAT Testing.
• Performed Integrations with External Products and Managed Packages.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Used Force.com Eclipse IDE plug in to develop the classes and triggers.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets to avoid hitting the Governor Limits.
• Created Approval processes and Email Templates, Letterheads in HTML and visual Force .
• Worked with the Business group for requirement gathering throughout the planning and implementation. Coordinate with business analysts for the issues requiring business analyst help.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Installed Managed Packages, Assigned Package Licenses to users and Created Permission sets, Assigned Home Page Layouts for Users
• Created Reports, Custom Report Types and Dashboards to track data of Standard Objects and Custom Objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Deploying applications from Sandbox to Production using Eclipse and Change sets
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Eclipse IDE Plug-in, Oracle 10g, and Windows XP.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

• Develop and configure the Salesforce.com instances and force.com applications.
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Created Sharing Rules to provide access for limited users and created Assignment Rules on Leads using Apex Triggers.
• Implemented Manual Sharing through Apex Classes.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Defined Org wide default to restrict access from users.
• Created Custom Buttons Using JavaScript
• Modified existing Approval processes and created Approval steps which used email alerts and field updates.
• Automated the process of creating Leads directly from Web and Auto-Response rules.
• Configured the Case Management Process.
• Implementation support services at various SDLC stages like custom development and production support.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces and Keywords.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Implemented an AppExchange app to the Salesforce CRM to create automatic bills for all the employees working in the organization.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Intensively worked with Apex, S-Controls, and Triggers, API integration.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Visualforce pages as per the client requirements and customizing Partner portal using various components.
• Customized the standard objects as per the business requirements by using Visualforce components.
• Deploying applications from Sandbox to Production using Change Sets.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Implemented platform security based on the Organization security, Session security and Network-based security (Using IP address).
• Created Dashboards using customized Dashboard components.
• Responsible for all the Data Migrations using Data Loader for all projects in CSV files.
• Packaged and Deployed customizations from sandbox to other environments using FORCE.COM.
• Participated in involving Business Users and Sponsor groups to analyze and understand the business requirements.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Controllers, Data Loader, Workflow, Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script.

Confidential

J2EE Developer

Responsibilities:

• Designed and developed JSP pages, Servlets, EJBs.
• Develop the business logic using JDBC, JSP, Servlets and Struts Frame work.
• Implemented the business tier using Struts-Config, Action Classes, Action Forms.
• Validated client data using Struts Validation framework.
• Implemented Stateless Session EJBs.
• Adopted J2EE best practices using J2EE Design patterns.
• Developed the application utilizing Struts framework and MVC Architecture.
• Developed Enterprise Java Beans to implement business rules.
• Designed and developed the web-based UI using JavaScript, HTML and DHTML.
• Used JDBC to connect and store and retrieve data from the DB server.
• Used Servlets to process all business logic and generate web pages.
• Wrote JavaScript code to validate user input in web pages
• Developed SQL queries and Procedures using SQL and PL/SQL.
• Designed and developed data access layer using DAO design pattern.
• Designed and developed connection components using JDBC.
• Worked on JUnit Test cases.

Environment: s: Java, J2EE, Stateless Session EJB, JSP, Servlets, Struts, XML, JMS, JUnit, Oracle 9i, UML, Rational Rose, JDBC, JNDI, SQL, Design Patterns

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Used JDBC for communicating with the database.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB2.0, Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows XP