OBJECTIVE:

Seeking a hand on support role where I may utilize my management and hands on technical skills in the Financial Industry.

SUMMARY:

• Over 17 years of experience as a technology professional working within the Financial Industry.
• Possess strong knowledge of Capital Markets and Investment banking business related to Front office Equity, Currency markets, Fixed Income, and middle and back - office functions.
• Created shell scripts on Linux and Solaris environment.
• Possess strong Perl, QA, and SQL skills to detect operational inefficiencies in financial systems.
• Possess strong CRM background focusing on building strong relationships with key business partners to improve client operations.
• Champion at building cross-functional matrix teams to deliver ITIL production services to any service industry.
• Possess strong problem solving skills used to identifying bottlenecks and trends to re-engineering systems to improve operational efficiency.
• Also an experienced manager working with internal SOX audit and risk management items to document policies and procedures to improve system operations and operational transparency.
• Orchestrated and designed new methodologies for recruiting and retaining talent.

PROFESSIONAL EXPERIENCE:

Global Head of Production Support

Confidential

SKILLS: Geneva, EZE and Flextrade OMS and EMS trading systems, SQL Server, UNIX, PowerShell, solarwinds, JAMS,STAARS- Recon systems, Bloomberg

Responsibilities:

• Built and managed a cross-functional global team of 5 senior application support members responsible for supporting a multi-strat hedge fund which grew from 3 billion to 12 billion dollars.
• Strong knowledge of JAMS job scheduling systems including configuring and setting up jobs for the purpose of automating various back office and front office systems
• Responsible for pricing and reporting Confidential pnl to upper management.
• Developed, trained and defined ITIL policies and procedures to effectively manage incident and problem reporting, metrics, capacity management, release, and change management
• Extremely time sensitive first level support for front office trading technology including equity, equity swaps on the EZE order management system.
• Work with EZE OMS vendor to analyze Confidential logs, day to day support issues, requests and setup of new Confidential broker connections for various drop copy, staging, algo, DMA and direct execution lines.
• Configured, tested and migrated all QUANT flow to Flextrade trading system to ensure smooth transition off of EZE.
• Familiar with Bloomberg AIM, SWPM, SEF, ALLQ, VCON, TSOX, BARX, REDI, FLEX, and other trading platforms and workflows across different regions.
• Primary contact for the setup of broker connections, trading platforms and fund level allocations when onboarding new traders.
• Assisted in the integration and testing of new asset classes into the OMS with new compliance rules, pretrade and limit checks.
• Able to interpret complex business request and deliver appropriate responses in a time sensitive manner
• Documented all process and procedures in confluence for further knowledge transfer and training for various team members.

Senior Production Support Analyst

Confidential, New York

SKILLS: PERL, SYBASE, ORACLE, UNIX, Confidential, ITRS, Seanet, MQ messaging, Market Data

Responsibilities:

• Developed SOD automated scripts in Perl and UNIX to proactively identify errors prior to business start of day to limit business operational risk for front office desk
• Developed monitoring model using ITRS for the new EMS/OMS Trading application to trap in realtime all FKM alerts, processes and provisioned access to users
• Developed, trained and defined ITIL policies and procedures to effectively manage incident and problem reporting, metrics, capacity management, release, and change management
• Managed/tested/configured and deployed the Exegy market data platform for the equity trading markets.
• Developed SLA’s and run books, documentation, application onboarding principles.
• Troubleshooted all Equity trading related applications in Confidential and validated all orders hit back office systems in a timely manner
• Developed management metric reports of no of incidents/JIRA/Incident resolve time for Nextgen equity markets
• Deployed and implemented Solace queues/VPN using the Solace appliance to measure trade flow latency

Senior Application Production/Project Support Manager

Confidential, New York

SKILLS: PERL, SYBASE, ORACLE, UNIX, Confidential, working knowledge of JAVA, and Wlink

Responsibilities:

• Managed a 4 million dollar P&L under budget by identifying and eradicating inefficient processes to improve service management operating model.
• Developed automated scripts in Perl and UNIX to proactively identify errors prior to business start of day to limit business operational risk for front, back and middle office operations.
• Strong monitoring tools such as Confidential to escalate via ITIL - incident management process and document for follow up - ( problem management)
• Strong knowledge of Ctrl-M, Autosys job scheduling systems on Equity/FI and mortgage business.
• Developed, trained and defined ITIL policies and procedures to effectively manage incident and problem reporting, metrics, capacity management, release, and change management
• Reviewed captured all QA defects using HP quality center and prioritized fixes after discussing with business.
• Developed SLA’s and run books, documentation, application onboarding principles.
• Utilized PMI principles of Waterfall, AGILE to improve meet project deliveries
• Leveraged Pega, BPM systems to improve technical business process flow
• Developed a service bureau model to service global customer base utilizing the NIP suite of applications.
• Built a cross-functional team of Level 1 and 2 team members to establish US Production Service matrix organization from a one man shop to a 15-20 member team supporting a regional and global NIP application suite of 50 applications within one year with 80% application stability.

Senior Application Production/Project Support Manager

Confidential, Jersey City, NJ

SKILLS: PERL, SYBASE, ORACLE, UNIX, Confidential, Autosys, working knowledge of Java

Responsibilities:

• Developed Perl and UNIX scripts within Autosys/control-m job scheduling systems to automate certain day to day functionality across 5 applications in the equity prime brokerage business on a 24X7 basis.
• Developed strategic direction to ensure the successful deployment of the SHARP application for the prime brokerage business/collateral asset management and securities lending within budget.
• Utilized ITIL service management principles to perform Level 1 and 2 support for production support environments, such as raising incidents, reviewing JAVA code to understand root cause and recommend fixes.
• Developed knowledge based repository and references tools to facilitate employee on boarding and troubleshooting of trading issues.
• Utilized QA partner and testing tools to monitor system performance of collateral application data flow.
• Orchestrated training sessions with various organizations on applications/trade process flow to improve service delivery.
• Managed a team of 15 individuals through constant interaction with trading desk and team members to address areas affecting fixed income prime brokerage business.
• Implement ITIL service management principles the ASD- Application Service Delivery of releases through to mitigate risk to business and external clients.
• Working knowledge of Wordlink - multi currency platform to support front office currency markets.
• Collaborated with development/business on open JIRA issues to prioritize and manage open items.

Senior Production Support Lead

Confidential, NY, NY

SKILLS: PERL, SYBASE, UNIX, VMS, Confidential, Control-M

Responsibilities:

• Responsible for client on boarding of Confidential clients using Confidential 4.0-4.2 thru direct communication with clients, firewall teams to improve liquidity pool in the equity and Asset Management business.
• Excuted the planning, execution and support of turnovers/upgrades of new software from development using standard change management tool systems.
• Developed knowledge based repository and references tools to facilitate employee on boarding and troubleshooting of trading issues.
• Proactively investigated all trade/order queries, oma routing, and Confidential connectivity issues to ensure timely resolution utilized UNIX, PERL and SQL scripts to identify problem areas.
• Orchestrated the cross-functional hiring of all staff under investment management and utilize effective reward system to retain talent pool.
• Responsible for the deployment of a new trading platform (Longview) to replace current COMET trading application including MQ messaging, and infrastructure onboarding.

Production Support/Developer

Confidential, NY, NY

SKILLS: PERL, SYBASE, ORACLE, UNIX, NIS, NFS, C, VB

Responsibilities:

• As a member of the EPG support team was instrumental in delivering level I and II value added solutions to complex derivative trading issues.
• Proactively investigated all trade/order queries, oma routing, and Confidential connectivity issues to ensure timely resolution
• Developed various scripts using PERL, CGI, UNIX, and Sybase to facilitate the troubleshooting of order flow within the order management trading systems
• Actively worked with various technology and business groups within Program Trading, Listed, Strat Arb desks, Principal Strategies, and NASDAQ desks to improve order delivery and execution to various ECN/exchanges.
• Maintain a knowledge base of all equities applications, common problems/resolution, user documents for EPG support Team via a converge web page.
• Liaison with front, middle, and back office regarding trade consolidation and booking to ensure accurate reporting of trades where applicable.
• Proactively keep abreast of latest software/technical software changes to applications to assess impact to downstream and business community
• Interacted with various ECN such as PCOES,CBOE, Confidential, Confidential, NYSE, and AMEX etc. to ensure correct order execution.
• Assisted the equity research department by analyzing securities that have the potential to increase ROE at the GSAT desk.

Production Support/Disaster Recovery Engineer

Confidential, Boston, NY

SKILLS: C, C++, PERL, SYBASE, ORACLE, UNIX, NIS, NFS, AND NIS

Responsibilities:

• As a member of the Derivative Support team designed/modified Confidential engines C code to accept new Confidential message protocols to allow communication with Confidential
• Reengineered the Instinet Crossing Engine by converting C and C++ code to Perl by removing dependency on OES (Order Entry System) and improve efficiency.
• Provided first level support for equities team by liaising with traders on various systems, including month end and SOD (start of day prices), night cycle,
• Developed UNIX and Perl scripts to automate daily tasks and loaded them into control-m
• Migrated and recompiled various C, C++ code on Solaris 2.8 and Linux systems to retire legacy systems and ensure stability of systems.
• Administered various user accesses on UNIX systems and implemented NIS maps and user audit checks for security.
• Responsible for application rollouts & upgrades of new and existing trading applications for trading users. Example- Advent software.