SUMMARY:

• A certified Salesforce. Confidential consultant with in - depth knowledge of experience in Salesforce. Confidential CRM. Over 12 Years of IT experience with around 5 years of experience in the Salesforce. Confidential CRM Platform as Salesforce Lead Developer, Support Specialist & Salesforce Administrator and 7 years of experience with Lotus Notes and Visual Basic technologies. Domain expert in the Mortgage, Investment Banking, Prime Brokerage, U.S Public Sector and Automotive domains.
• Strong IT experience in Software Development that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client-Server applications.
• Worked closely with Business Users to enable business processes using SFDC
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force. Confidential IDE, SOQL, SOSL
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Experience in integrating Salesforce with ERP applications like SAP using Informatics-on-Demand.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers
• Hands on experience with SQL Server Reporting Services (SSRS) and Crystal Reports.
• Experience with Microsoft Share Point2010 (MSP), Microsoft Visual Source Safe (VSS) and Team Foundation Server.
• Configured and maintained user security permissions in compliance with organizational needs
• Proficiency in Object Oriented Languages like C++,,C# Java, J2EE, JSP, Servlets and other Java technologies
• Extensive experience in developing applications on Microsoft .Net framework 3.5/4.0/4.5 using C#, VB.Net, ASP.Net MVC 3.0/4.0/5.0, Azure, Entity Framework and NHibernate.
• Experience with the latest .NET framework components like WCF, WPF and Silverlight 4.0/5.0.
• Experience in AngularJS, Knockout, Java Script, JQuery, JSON, HTML5, CSS3, Bootstrap and AJAX.
• Strong in Object - Oriented Programming concepts (OOPS) such as; Encapsulation, Inheritance, Polymorphism and Relational Database Management System (RDMS) Concepts.
• Worked in Database Design, Development & Data migration using SQL Server 2005/08/12, Oracle 10g.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP
• Experience in databases such as SQL Server, Oracle and MySQL
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex

Classes/Controllers:, Apex Triggers, SOQL, SOSL, Visualforce,Components, Apex Web Services, AJAX, WorkflowApprovals, Dashboards, Analytic Snapshots, Case ManagementAutomation, Marketo.

Salesforce Tools: Eclipse, Force. Confidential IDE Plug-in, Force. Confidential Explorer, Force. Confidential DataLoader, Force. Confidential Excel Connector, Force. Confidential Platform (Sandbox, and Production)

Languages: Apex, Java, J2EE, HTML, XHTML, XML, CSS, COBOL

Database: DB2, Oracle 8i/9i/10g, MS Access, and MySQL

Mainframe Technologies: COBOL, DB2, CICS, JCL, VSAM and File aid

Operating Systems: Windows NT / 2000 / XP Pro / Vista/7, Windows Server 2000 / 2003 /2008, MVS

Web Related: XML, XSLT, Web Services, SOAP, Tomcat, REST, WSDL, OOP, and SOA.

Customization: Outbound Messages, Workflow &Approvals, Reports, Custom Objects,Custom Tabs, Email Services, Security Controls, Google Apps, Sandbox

Data loading: MS.NET C#, VB.NET, ADO.NET, ASP.NET, Web Services, Win forms, Microsoft

PROFESSIONAL EXPERIENCE:

Confidential, Oklahoma City, OK

Salesforce Lead Developer/Offshore Coordinator

RESPONSIBILITIES:

• Gathered requirements and translating to design concepts for customer review for business intelligence applications. Serve as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to the needs of the application.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Built and managed custom reports for sales manager and executives.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Managed Marketing Automation system, complete with auto task creation, workflows, and approval and lead nurture programs.
• Utilized Google Charting API to create Visual Force pages showing US
• Maps that charted sales by state.
• Migrated data from Oracle database to Salesforce database using DataLoader.Io and completed the configurations which was in Oracle Application to Salesforce platform.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Extensive experience in Apex/Visualforce development.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.
• Deployed Apex using Force. Confidential IDE, Force. Confidential Migration Tool and Web Services API(XML, WSDL, SOAP,REST)
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Excellent knowledge in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns as per requirement.
• Experience in writing Apex Test classes to achieve 75% code coverage before deploying the code to production.
• Experienced in Products standard object and Product Development by using Apex triggers and batch classes.
• Deployed applications from sandbox to sandbox/production using ant migration tool, Eclipse and Change set.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Experience in SFDC Integration using Web Service and Apex Programming and Custom Applications, Salesforce. Confidential Service Cloud expertise.
• Experience working with Sales cloud and Service cloud which helps us in maintaining the different kind of workflows, audit process, project approval process, and case management to track and solve different customer issues.
• Developing the portals and console using the sales cloud, service cloud and mobile environment.
• Creating the components in service cloud console using Salesforce Console Integration Toolkit.
• Supply Chain and Retail domains. Expert Salesforce Administrator.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Saleforce. Confidential platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, SQL Server Management Studio, HTML, Java Script, JQuery, CSS, WSDL, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows 7.

Salesforce Lead Developer/Offshore Coordinator

RESPONSIBILITIES:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in activities related to Saleforce. Confidential setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force. Confidential platform.
• Configured and customized Salesforce. Confidential using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Salesforce Chatter for internal users to share the deal information and status updated on various activities.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Integrated the third party web services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce. Confidential and developed own Web Services.
• Worked on the Eclipse IDE with Force. Confidential plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force. Confidential Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Worked on Visual Force Language to develop Visual Force pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Environment: Saleforce. Confidential platform, Force. Confidential ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Sr. Salesforce Developer

RESPONSIBILITIES:

• Configured Salesforce. Confidential to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Extracted the data from Salesforce. Confidential application into the external databases (Oracle 10g) for generating large data reports.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force. Confidential Component Deployment Wizard for migrating data between Force. Confidential IDE and Sandbox environment. #
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used Force. Confidential IDE for creating, modifying, testing, and deploying Force. Confidential Application.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for architecting profiles, roles, public groups, queues, permission sets, sharing settings.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Worked with import tools such as Apex Data Loader and Import wizards.
• Implemented Salesforce. Confidential customizations and drove User Acceptance Testing (UAT) in different environments.
• Worked in coordination with off-site team during testing and development phase.
• Resolved Salesforce. Confidential usage problems.
• Conducted Training sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks.
• Support change management for all applications in a Salesforce. Confidential instance.
• #Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.
• Experience working with Vendors to troubleshoot issues.
• Implemented the requirements on Salesforce. Confidential platform and Force. Confidential IDE Plug-in using Eclipse.
• Set up and maintained a continuous integration environment using source control, deployment scripting and job monitoring.

Environment: Salesforce. Confidential platform, Apex Language, Visualforce (Pages, Component &Controllers), VB.NET, Data Loader, HTML, Java, Java Script, Workflow & Approvals, Reports,Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP

Sr. Salesforce Administrator/Developer

RESPONSIBILITIES:

• Worked closely with business partners to realize the full capabilities of Salesforce. Confidential CRM.
• Involved in Salesforce. Confidential Application Setup activities and customized the apps to match the functional needs of the organization.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people. Complete implementation of the business unit’s need for Salesforce to manage their Sales/Service requirement.
• Configured and customized Salesforce. Confidential to meet business requirements - including objects, fields, page layouts, workflows, approvals and validation rules.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Workflow Rules, Approval Processes and Visual Force pages.
• Worked with import tools such as Apex Data Loader and Import wizards.
• Resolved Salesforce. Confidential usage problems.
• Created Low level design documents (LLD), Functional requirement documents (FRD)
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Developed Salesforce. Confidential ETL processes using Java and Salesforce Web Services Java API.
• Conducted Training sessions for End users and testing team
• Involved in conducting extended Knowledge Transfer Workshops to familiarize the development team with the platform and ensure their ability to maintain and perform enhancements in the future.
• Reviewed AppExchange applications for functionality and security risks.
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.
• Created and used Email templates in HTML and Visualforce
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Integrated Salesforce with Tableau for Market Analytics.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce. Confidential premium tech support team on a regular basis.

Environment: Salesforce. Confidential platform, Apex Language, Visualforce (Pages, Component &Controllers), Data Loader, Tableau, Java, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Colorado Springs, CO

Net Developer

RESPONSIBILITIES:

• Developed/Designed the following scenario’s which involves BPM in following (18) scenario’s.
• Involved in Designing, Developing, Testing and implementing the application.
• Prepared the Technical Design Document with Class and Sequence diagrams for the Vendor, Item and Main site and auction feeds generation
• Designed and Developed the Business Logic using C#.Net and Visual Studio 2008.
• Involved in implementation of business layer using customized Entity Framework.
• Extensively used Ajax toolkit Controls like (Update Panel, Modal Popup, Collapsible Panel, Script Manager, Auto Complete Extender) to increase responsiveness
• Worked extensively with various ASP.NET 3.5 advanced web server controls including List View, Grid View, Tree View and Multi View while developing various web forms.
• Involved in developing styles using CSS.
• Implemented Session Management through Session management.
• Used HTML and Web Form Controls to create web pages.
• Created Master Pages in ASP.Net for application level unique look and feel.
• Used ASP.NET Validations for validating the personal information provided by the Customer.
• Designed tables as per as the business requirements and generated SQL scripts to create tables.
• Written Stored Procedures in SQL Server 2008 and used Grid View, Data List, Details view, Repeaters, Dataset Classes for data manipulation.
• Created Stored Procedures and Views to ensure atomicity and consistency on the database transactions.
• Used Crystal Reports for the reporting part of the application.
• Used Visual Source Safe for version control during development.

Environment: Visual Studio 2008, .NET Framework 3.5, ASP.NET, C#.NET, ADO.NET, Web Forms, CSS, XML, JavaScript, WCF Services, Silverlight, SQL Server 2008, Visual Source Safe, Crystal Reports.

Jr .NET Developer

RESPONSIBILITIES:

• Involved in design and developing of navigations control, user controls, custom control etc.
• Involved in gathering requirement and creating prototype for the new upgrade application.
• Used validation controls in web form Application.
• Responsible for coding the web application using C# by following layered architecture and ADO.NET.
• Worked on User Interface System using HTML5, CSS3, JavaScript, AJAX, JSON, JQuery, AngularJS, and Bootstrap.
• Responsible for designing, developing and deploying collaboration portal and Master data workflow using SharePoint Portal Server (SPS), Windows SharePoint Services (WSS) and, .NET Framework.
• Written and Implement store procedure using SQL.
• Used Data List, Data Set, Data Adapter, Grid view to connect with SQL data base.
• Analyze the system as per feature requirements and implement each aspect for all the feature releases.
• Created custom SharePoint Web Parts using Visual Studio, ASP.NET, and C# with Microsoft. SharePoint and Microsoft. SharePoint. Webpartpages object model.
• Migrated SharePoint Sites, Lists and Libraries, web parts, permissions, documents between servers using SharePoint Site Migration Manager (MetaLogix).
• Developed and implemented custom workflow forms using InfoPath and custom workflows using SharePoint Object model and MS Office 2007.
• Involved in building flexible UI, more user interactive and user-friendly web pages, reusable classes, functions using ASP.NET, C#, AJAX and JavaScript for client side validation.
• Analyzed the requirements, Design and Developed the Web Forms by using Web Controls and Custom Controls for .Net application.
• Used InfoPath Form services to convert forms into web based forms to allow users to easily fill out form data within the SharePoint form library.
• Designed InfoPath forms based on user roles and views mapping and associated the workflows with InfoPath forms in SharePoint server.
• Used Cascade Style Sheet CSS and HTML to design user Interface.
• Used C# language in coding to create class libraries and business logic.

Environment: Visual Studio 2008, .NET Framework 3.5, ASP.NET, C#.NET, ADO.NET, Web Forms, CSS, XML, JavaScript, WCF Services, SQL Server 2008, VSS, SSIS, IIS 7.0.