SUMMARY:

• Successful IT Manager with experience in adding business value and leading initiatives ranging from strategy to execution within the Pharmaceutical, Healthcare, and Insurance industries.
• Deep knowledge in Confidential, SAP, and Confidential implementations, including global rollouts with demonstrated ability to increase productivity in a complex federally regulated environments.
• Strong writing skills in the formulation of RFPs and project budgets.
• Well versed in Confidential Compliance guidelines and validated system requirements (21CFR Part 11).
• Excellent communicator with the ability to present and interact with various stakeholders.

EXPERTISE:

• Developing Project Charter
• Developing Statement of Work
• Top Down/Bottom up Estimations
• Schedule Development
• Budget Management
• Project Planning
• Risk Management
• Change Management
• Vendor Management
• Communications Management
• Conflict Management
• Resource Management
• Team Building
• Developing Project Concepts
• Scrum/Agile Methodologies
• Waterfall Methodology

TOOLS:

Project Management Tools: MS Office, MS Project, MS Visio, HP Project & Portfolio Management

Business Process Management: Confidential, SAP Confidential 6.0, Confidential (SFDC, Siebel, Veeva Confidential ), Oracle R12

Business Intelligence and Reporting: ETL, OBIEE, Qlikview

PROFESSIONAL EXPERIENCE:

Confidential, Lincolnshire, IL

Director, Global Customer Service

Responsibilities:

• Managed $2.5 million project for Mallinckrodt pharmaceuticals to bring all revenue management and Government modules under single Confidential application. This included: Contract Management, Revenue Management (Chargebacks, Rebates), Govt. Pricing, FSS, Tricare, Medicaid/Medicare, and Analytics modules).
• Successfully led the migration from home - grown application to Confidential RM system by leading workshops, kaizan sessions and business process remodeling, managing data cleansing efforts with technical team, conducting town halls, change management sessions, and managing teams globally.
• Worked with Corporate strategic development and PMO teams and defines process and standard templates for structured implementation process for various implementations, release management, SQIN (Standard Quality Initiatives) initiatives.
• Hired, developed and lead project delivery team development of solid, business driven project management capabilities as a core competency for implementation both internal and external projects.
• Created PMO Center of Excellence site with standard process, templates and customer success stories.

Confidential, North Chicago, IL

Sr. Program Manager (Consultant)

Responsibilities:

• Led application delivery for all IT enabled Business Applications ranging from Commercials (OTC), Supply chain, Customer Relationship and Confidential.
• Key contributor in the creation of a 5-year enterprise application roadmap for Confidential .
• Implemented Mobile Apps for various applications for different platforms including: iOS, Droid, and Windows for iPhone, iPad, Android, and Tablet PCs.
• Managed “Business Separation Program” for separation of business critical applications for both companies Confidential & AbbVie applications successfully as per Confidential Compliance guidelines and validates systems (21CFR Part 11) guidelines.
• Created business plans, RFPs, analyzed RFPs, created and managed project budgets, key team member to evaluate suitable technologies, selection of vendors, and negotiate and manage contracts and plan & manage Change Management strategies.
• Managed and implemented 5 separate projects including: myHRPayroll (which replaces current myHRxPress), ESS and MSS - Position Creation project (integration with SAP HCM & Taleo), Global Job Board Redesign with Taleo, and SAP Business Separation Projects.
• Evaluated, negotiated, and successfully implemented outsourcing initiatives.
• Directed a team of 15 FTE members for their work allocation, appraisals, day to day responsibilities, and pager rotation.
• Followed both Waterfall and Agile (Scrum) methodologies and developed all deliverables as per validated system (21 CFR Part 11).
• Developed project proposals including scope, sequence, benefits, and cost ranging from $500K to greater than $10MM.
• Managed an application global roll-out of mobile/cloud based application of SFDC and Veeva Confidential (from on premise Confidential ) for 3 divisions across 13 countries for Sales Management, Account Management, Contract Management.
• Oversaw large volumes of data including: Customer Master, Product Master and Pricing, Contracts, Chargeback and memos ensuring flow between multiple systems like SAP, Confidential, and Confidential for all divisions.

Confidential, Waukegan, IL

Program Manager (Consultant)

Responsibilities:

• Accountable of “Business Process Transformation Program” for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Accountable for Applications Development across all platforms and languages including: Solutions Architecture, Programming, Application Testing, Data Migration, Change Management, and IT Resource Management as per Confidential Compliance Guidelines.
• Successfully managed mobile projects and designed, developed, and deployed Confidential and Confidential mobile applications to all employees for ESS, MSS, and Global Job Board.
• Defined outsource strategy for application development and testing
• Developed project proposals including scope, sequence, benefits, and cost for several strategic projects ranging from $1MM to greater than $5MM.
• Defined and initiated projects, and assigned Project Managers/Project Leads to manage cost, schedule, and performance of component projects.
• Worked to ensure the ultimate success and acceptance of the program in both Waterfall and Agile methodologies.
• Presented periodic Dashboard reports/score cards on the current program, future opportunities, and client issues.
• Defined and managed project scope, resource requirements, skill requirements, project milestones, budgets and risks per WMS standard PMO methods.
• Established work sessions for defining As-Is Process, Analysis, To-Be Process Maps and Fishbowl Analysis with Cross Functional Business and IT Teams.
• Created Change management strategies and training plans.
• Managed up to 100 (in house and vendor resources) both at onsite and offshore.

Confidential, Indianapolis, IN

Program Manager

Responsibilities:

• Managed the implementation of Sample Management/Order management (including Opportunity Management, Products, Pricing, Quotes etc. modules) of Confidential and Business Intelligence.
• Led team of 15 members
• Prepared project status reports and presented to stake holders.
• Participated in Resource requirement gathering & Resource planning, Design
• Managed the program Confidential R 2.0, which involves Sample Management module implementation for Field Sales Force and interfaces development for samples, products and pricelists data load from Confidential to Confidential system.
• Presented the technical and functional dependencies/risks of all release requests.
• Managed Change Requests within Confidential Change Management process.
• Developed all deliverables as per validated system
• Implemented mobile applications on iPads/Tablet PC’s for Field Sales Force of Confidential .

Confidential, Deerfield, IL

Project Manager

Responsibilities:

• Coordinated management of multiple related projects directed toward strategic business and other organizational objectives including: SharePoint, ERP, Confidential, and Data Warehouses.
• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization.
• Defined and initiated projects with Project Managers to evaluate cost, schedule, and performance of component projects.
• Developed and delivered effective client presentations concerning case studies, solution blue-print, methodology, off-shoring, collaboration with third-party suppliers and emergency support.
• Led the integration of the TAP Pharmaceuticals business into Confidential ’s global IT system.
• Involved in studying the applications and retire redundant applications/systems for integration of TPNA and TAP organizations.
• Established design review standards and governance across application development projects.
• Oversee and approve the completion of deliverables including requirements, prototypes, design, configuration, development, and data conversion by employee and system integrator team members.
• Coached, mentored and lead personnel within a technical team environment for both employees and contracting consultants.
• Presented periodic Dashboard reports for ongoing programs, future opportunities and issues.
• Managed Sample Implementation, Confidential Sales & CIC modules for Confidential -TAP integration projects.
• Followed both Waterfall & Agile (Scrum) methodologies and developed all deliverables as per validated system (21 CFR Part 11).
• Managed teams both internal and external vendor consultants and offshore teams.

Confidential, Northlake, IL

Program Manager

Responsibilities:

• Responsible for the development of new services and license business opportunities with this client.
• Responsible for managing implementation of SharePoint, Web Order Placement, Supply Chain Management, Order Management, and Customer Interaction Center.
• Responsible for the recruiting, management and career development of consulting staff.
• Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence.
• Responsible for staff/account management and prioritization and forecasting.
• Met professional services revenue and profit quotas while managing regional P&L.
• Provided delivery management to ensure customer satisfaction and reference-ability.
• Developed project plans and assumed responsibility for project profit and loss.
• Worked with clients to assist in moving their organization from SEI CMM level 2 or higher.

Confidential, Winston Salem, NC

Project Manager

Responsibilities:

• Managed client engagement services and solution implementations
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
• Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
• Maintained the customer’s existing revenue spend and strategically upsell additional products and services.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Manage transition of client from Solutions Implementation to Client Support. Manage the development and maintenance of implementation portions of project.
• Managed teams in onsite and offshore models.

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

• Managed a team of 10 consultants.
• Implemented Order Management & Order Processing for Sales Order Management, Pricing & quotation application module.
• Involved in whole PLM (project Life Cycle Management) starting from Project initiation, Kickoff, Assessment, Analysis, Design, Build, Test and Go Live phases.
• Conducted Business Process and Requirement gathering workshops for Inventory, MRP, Purchasing, Quality, Production and Logistics.

Confidential

Associate Consultant

Responsibilities:

• Worked in different roles like Business Analyst, Developer/Configurator, Project Lead and Project Manager Roles in various technologies.
• Participated in Centre Of excellence activities like Pre-Sales, and Bid Preparation.
• Prepared business proposals for Merrill Lynch finance application project, negotiated with client and won project of worth $5MN.