SUMMARY:

• Expert in architecture, systems analysis, design, implementation, testing, and development on Salesforce applications with 6+ years of overall experience.
• Under minimal supervision, analyzing medium to moderately large complex business needs to determine appropriate solutions and design appropriate technical solutions.
• Worked in Onsite - Confidential model being a team leader of multiple resources at Confidential .
• Demonstrated proficient understanding of Systems Analysis and Design concepts.
• Constructing/modifying code to meet business needs based on program specifications.
• Under minimal supervision, effectively analyze and resolve medium to moderately large risk.
• Participating in post-implementation reviews, generate problem reports and provide appropriate feedback.
• Demonstrating proficient understanding of project planning techniques and assist in creating project plans.
• Initiating a personal training plan, continue acquiring skills and knowledge, and pursue an Understanding of the organization’s business plans and strategies.
• Participating in on call production support rotation, as needed.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Involved in creating interface design documents.
• Worked on Data Migration tool such as Salesforce Data loader, Dell Boomi tool to automate the jobs and bulk data inserting/updating and deleting.
• Worked on Informatica tool for data migration.
• Expertise in data modeling and database schemas.
• Hands-on experience in Salesforce.com Governor limits.
• Worked on Application Integration with Web services.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Hands on experience with Apex Language, Apex Trigger, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers) and S-Control.
• Strong Coding Experience in Visualforce Pages
• Created Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Hands on experience in writing queries using SOSL and SOQL in Apex Classes and Triggers.
• Hands on experience in implementing security controls. Also created various profiles and configured the permissions based on the business requirements.
• Extensive experience in data migration project with hands on using data loader and Force.com IDE.
• Created page layouts and record types to organize fields, custom links, related lists and other components on a record detail pages.
• Worked on Force.com IDE for developing Apex, Visualforce pages and deployment. \
• Extracted data from salesforce.com application into the external databases (Oracle 10g).
• Implemented the test classes to maintain the Test Coverage.
• Experience with databases such as Oracle, My SQL, MS SQL Server...
• Knowledge in Loyalty Promotion and Point block setup.
• Extensive knowledge in analyzing Siebel Object manager logs.
• Knowledge in EIM Data loading with Import, Export, Delete and Merge process.
• Knowledge in Data loading with Unix control loader.
• Knowledge in Oracle PL/SQL procedure and Trigger design to perform the data loading and maintaining data quality.
• Worked on the oracle PL/SQL Tuning

TECHNICAL SKILLS:

Confidential: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex LanguageIdentity Provider and SAML Configuration, Data Loader, HTML, Java Script, Communities, Community portal and Partner Portal configuration including CTI integration with Five9 dialer. Live Agent Chat Integration on multiple web sites, Knowledge Management Configuration, Siebel 7.8 8.0 & Siebel 8.1 (Siebel Configuration, eScript, Business Services, Workflows, Run Time Events, Workflow Policies, State Models, EAI, Web Services, EIM, Siebel CTI and Siebel Open UI.

Databases: Oracle, MS SQL Server 2008

Tools: Eclipse IDE, Dell Boomi data migration tool, Siebel Tools (7.8, 8.0 & 8.1), PL/SQL Developer, SoapUI, Toad, MS SQL Server Management Studio 2008, Winscp and putty, Xlite and Avaya one-X Agent, MS SQL Plus

Other Tools: Notepad++, text pad

Agile and Scrum methodologies: Story creation, Task addition and status update for changing the status

EXPERIENCE:

Confidential, Jacksonville, FL

Salesforce Developer

Responsibilities:

• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Involved in creating interface design documents.
• Worked on Identity Provider SAML SSO (Single Sign On) Authentication for multiple connected apps, Community Setup, Community Portal and Partner Portal configuration.
• Worked on Live Agent Chat Configuration for multiple sites featuring Customer support integration.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Hands on experience with Apex Language, Apex Trigger, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers) and S-Control.
• Strong Coding Experience in Visualforce Pages
• Created Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Hands on experience in writing queries using SOSL and SOQL in Apex Classes and Triggers.
• Hands on experience in implementing security controls. Also created various profiles and configured the permissions based on the business requirements.
• Extensive experience in data migration project with hands on using data loader and Force.com IDE.
• Created page layouts and record types to organize fields, custom links, related lists and other components on a record detail pages.
• Worked on the CTI Integration with Five9 Dialer with Salesforce Application.

Confidential, Malvern, PA

Salesforce developer

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Developed Visualforce Pages to include additional functionality and wrote Apex classes to provide functionality to the Visualforce pages.
• Created workflow rules and defined related tasks, email alerts and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom Business logic.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, and Campaigns.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Architected Structures and integration using Salesforce web service API that allowed salesforce.com to interface with middleware, resulting in the seamless integration of Salesforce data with Oracle ERP and legacy systems
• Involved in authoring Business Requirements Documents( Confidential ) into System Requirement Specifications(SRS) and identifying interface and business process specification

Confidential, Miami

Sales force Developer

Responsibilities:

• Designed Visualforce pages for gathering information about the prospecting leads.
• Designed HTML Email templates and Visualforce Email templates for Campaigning through Email.
• Build Enrollment Dashboards and several reports.
• Build Dashboards and reports for conversion analysis.
• Exported the data from legacy systems to salesforce in order to build
• Build web forms to pull key data from leads details for guest services using ETL, Soap API and Visualforce pages.
• Maintained lead management system using Apex and Visualforce.
• Involved in salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Extensive experience in data migration project with hands on using data loader and Force.com IDE.
• Created page layouts and record types to organize fields, custom links, related lists and other components on a record detail pages.
• Worked on Force.com IDE for developing Apex, Visual force pages and deployment.
• Extracted data from salesforce.com application into the external databases (Oracle 10g).
• Implemented the test classes to maintain the Test Coverage.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on the record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Confidential

Salesforce Developer

Responsibilities:

• Activity follow-up creation for the case management to maintain the SLA.
• Assignment of the cases for the approval process with multiple hierarchies.
• Use of approval process to maintain the proper steps of case approval.
• Created Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates.

Confidential

Siebel Developer

Responsibilities:

• Involved in designing, coding and testing phases of the Interfaces.
• Prepared Technical Detail Design Documents for Siebel Inbound & Outbound Interfaces.
• Extensively worked on Siebel EAI interacting with external systems using Workflows and Siebel BS.
• Siebel EAI using JMS and HTTP transport.
• Developed XML using EScript as per system requirement.
• Defined EAI dispatch using rule based transformation.
• Created Data Mapper to transform the External Data Format to Internal Data Format and Vice Versa for various Transactions.
• Configured Integration Objects & Workflows to send the XML Req to external legacy System using Outbound Web Services.
• Configured Data Transformation Engine for mapping Internal Integration Object to External Integration Object.
• Analyzed application integration performance Impacts & Provide Solutions.
• Converted eScript Framework for parsing XML Hierarchy into Siebel Message.
• Prepared & Executed Unit Test Cases
• Tested Siebel WSDL from SoapUI.
• Developed Siebel EIM with Import, Export and delete Processes.
• Generated Extracted and initialized Local DB.
• Created Loyalty Program
• Defined Program Level Attributes for Loyalty
• Defined Point Blocks, Point types for Loyalty Program
• Defined Ties Classes & Tiers under Loyalty Program
• Created Base, Tier & Reward Promotions
• Set up Loyalty Real time and Batch engine for Transactions Processing.
• Siebel Marketing Components Setup (ESD, CTD & BHD).
• Customized Joins, Links, MVL, MVG Applet, Pick List, and other Controls as per the business requirement.

Environment: Siebel 8.0