SUMMARY:

• Around 8 years of IT experience with over 5 years of experience as a Salesforce CRM Developer, Administrator and hands on experience in SFDC development using the Apex classes, Triggers, Batch processes, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug - in.
• Configured, implemented administrated and maintained the salesforce.com platform.
• Experience in working with various salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Contracts, Assets, Opportunities and Campaigns.
• Experience in Data Migration using Import Wizard, Workbench and other integration tools like pentaho, Apex Data Loader.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks, Actions, Profiles, Object Level Security, Field Level Security, and worked with Organization Wide Default Manual Sharing Rule.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Having good knowledge on sharing rules, Org wide settings, object level security, field level security, record level security and user access privileges.
• Experience in working with Salesforce.com sandbox and production environments.
• Expertise in Email-Case, Web-Case, Web-Lead, Tracking Field History, Setting Up the Logging History, Set Up the Audit Trail and Data Migration.
• Good at administrative tasks such as setting up audit trail, field history tracking, creating email templates and list views.
• Automated business process by creating workflow rules, configuring immediate and time dependent workflow rule actions, configuring approval process, assignment rules for Leads and Cases.
• Implemented various advanced fields like Pick Lists, Custom Formula Fields, Field Dependencies, Work Flow rules and Approval Processes for automated alerts, field updates and email generation.
• Knowledge in Implementing Marketing cloud from scratch and successfully integrated Sales cloud with marketing cloud.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing Cloud.
• Experience in Salesforce Marketing cloud Implementation and Integration.
• Worked on Data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Developed Visualforce pages, Standard controller, Custom controller, Controller extensions, Apex classes, triggers and test methods for different functional needs and implemented the business logic based on the requirements.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Strong working experience with Lightning Component Framework, using Lightning component in Visual force page and adding to lightning component to salesforce1.Proficient in configuring and customizing salesforce1 App.
• Good knowledge on Software Development Life Cycle (SDLC), Agile, Waterfall and Scrum Methodologies.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experience working on SOQL & SOSL queries with consideration to Governor Limits.
• Having good Knowledge on Ant scripts.
• Experience working with integration features such as REST and SOAP APIs.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java and web technologies like HTML, CSS, XML, JSP and JavaScript.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Apex Data Loader, Apex Web Services, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox and Production), Force.com Migration Tool.

Programming Languages: Java, C, C++

Web Technologies: HTML, CSS, JavaScript, JQuery,XML, JSP, JSF, JSON,AJAX, Servlets

Databases: MySQL, Oracle 11g/12c

ETL tools: Informatica, MS SQL Server

Operating Systems: MS Windows, Mac OS-9/10

Tools: Eclipse, MS Office, Microsoft Visio

PROFESSIONAL EXPERIENCE:

Confidential, jersey City, NJ

Salesforce Administrator/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Designed, and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Responsible for resolving all Tier 1-4 support queries, that relate to user set-up, territory and data management, bugs and maintenance and support of projects tasks in UAT and Production.
• Responsible for all Tier 3 & 4 escalations which relate to the enhancement of existing functionality and small project requests.
• Offer guidance and mentoring to the other Technical Support Analysts.
• Undertake development of SFDC reporting tools, systems documentation and technical process flows.
• Support the Head of CRM Support & Development to implement a tailored and scalable Salesforce solution.
• Research, create, deploy, and support technology solutions that reinforce the needs of Ultra as a premier business consulting firm by using share point
• Hands-On Experience in Implementing Sales cloud, Service cloud, Chatter, Marketing, Customer Portal and Partner Portal and recommended solutions to Improve Business processes using sales force CRM.
• Created Data Extensions, List to load data into salesforce marketing cloud.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Responsible for balancing their workload to meet agreed commitments, and prioritizing deliverables to meet expectations as determined through the respective projects and assignments through share point.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Involved in using Lightening process builder and workflows
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Implemented the Salesforce.com applications using Agile Methodology that involves the iterative development methodology.
• Created New Reports, New Dash Boards, and worked on Data Loader by uploading about close to a million records and experienced in cleansing and De-duplicating bulk loads.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business
• Created Custom Objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Sales force.
• Worked with Sales cloud and Service cloud to leverage the functionality, Lead Management and Opportunity management.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created profiles and implemented Object and field level security to hide critical information
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
• Extensively involved in data migration from three legacy systems to Salesforce.

Environment: Salesforce.com platform, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Sales force Lightning, Workflow & Approvals, Share point, Email Services, Scrum methodology, Security Controls, Sandbox data loading, Eclipse IDE

Confidential, IL

Salesforce Administrator/Developer

Responsibilities:

• Performed the roles of Salesforce.com administrator and Salesforce.com Developer in the organization.
• Responsible for providing object level/record level/field level security by creating roles and profiles.
• Involved in Design, development, planning, testing and integration of SalesForce.com, Sales Cloud and Service Cloud.
• Customized standard Salesforce objects like Accounts, Contacts, case management and solutions.
• Expected to make decisions and balance priorities in the best interest of the firm and confirm and/or escalate those decisions with the appropriate individuals as necessary through share point.
• Used Salesforce Service Cloud app to design solutions that improve the customer service while giving the visibility to all of the customer interactions to derive the ease and functionality to maximize the productivity of every agent and deliver customer satisfaction across every channel.
• Successfully configuring the marketing cloud (formerly the v5 Salesforce Integration) to connect the digital marketing capabilities of the salesforce marketing cloud with the data management, segmentation and campaign management tools in salesforce.
• Assist client with staging and deploying email campaign with in Marketing cloud (exact target) and also worked on Data extensions.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Developed various visual force pages using standard controllers, custom controllers and controller extensions.
• Created a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Sales force successfully.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales cloud.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to share them based on their profiles (permissions).
• Created Dashboards using various components (chart, Gauge, Metrics) and setup dashboard folders to share them.
• Implemented complex workflow rules and approval processes to automate business processes like updating fields, sending E-mail alerts.
• Created time dependent workflows as per the requirement.
• Created multiple projects to insert, retrieve and update the data from marketing cloud.
• Created e-mail templates and used them in workflow & approval processes.
• Maintained user roles, security, profiles, wherever necessary.
• Created permission sets, sharing rules to extend access in some business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com, Service Cloud, Sales Cloud, Apex language, Triggers, Reports, Data loader, Workflows, e-mail templates, Approval processes, sandbox environment, security and sharing, visual force pages, Agile method, visual force controllers.

Confidential, Mount Laurel, NJ

Salesforce Administrator/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of salesforce.com (SFDC) and other platform based technologies like visual force, force.com API, and web services.
• Interacted with various business user groups for gathering the requirements for Sales force lightening implementation and documented the Business and Software Requirements.
• Created various custom objects, custom settings, custom labels, validation rules, record types, custom tabs, workflow rule and approval process including field updates and email alerts.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Created new reports, new dash boards, and worked on data loader by uploading about close to a million records and experienced in cleansing and de-duplicating bulk loads.
• Worked with AJAX toolkit to invoke apex through anonymous blocks and public web service methods. Used SOSL query to search all objects including custom objects.
• Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud.
• Used service cloud in preparing and getting approval of design, functional and technical specifications from business.
• Worked on sales force community cloud like how to engage with employees, customers and partners.
• Implemented sales and operative executive monitor sales performance from the community. Used (java-ant based) force.com migration tool to deploy metadata between local sandbox environment, production and other sales force organization.
• Created custom objects and fields for transactional and contractual information.
• Created workflow rules, defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created and used Email templates in HTML and Visual force.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Generated apex classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Implemented apex classes & triggers and linked them to manage the workflows implemented in the system.
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed apex classes, apex triggers, apex controllers to develop custom business logic.
• Integrated the web services for extracting the data from external systems to display in the pages of salesforce.com.

Environment: salesforce.com CRM application platform, apex language, XML,HTML visual force, s-controls, custom objects, tabs, page layouts, workflows, approval processes,Informatica, Waterfall, email, messaging, dashboards, Share point, reports, eclipse, ant migration tool.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications.
• In the service cloud environment, performed the role of salesforce.com developer and administrator in the organization. Also participated in translating and documentation of business requirements into functional requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of salesforce.com (SFDC) and other platform-based technologies like visual force, force.com API.
• Created the custom fields for sales force CRM content management.
• Customized company profile, page layouts, record types, security & access controls and communication templates as per the organization requirements.
• Worked on eclipse ide with force.com platform for writing business logic in apex programming language.
• Designed and developed visual force pages based on the business requirements.
• Developed complex apex batch jobs and changes to the existing jobs for better performance.
• Used SOQL & SOSL with consideration to governor limits for data manipulation needs of the application using platform database objects.
• Created case escalation rules to escalate cases automatically if they are not resolved within a certain period, also worked on app-exchange tools for tracking orders.
• Created formula fields and roll-up summary to validate the information provided by the customer using validation rules.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented salesforce.com web services client using sales force web services API, java, xml and partner WSDL.
• Exported data from legacy system and imported into SFDC through apex data loader for data migration.
• Created various reports (summary reports, matrix reports, pie charts, dashboards and graphics) and report folders to assist managers to better utilize sales force as a sales tool and configured various reports and for different user profiles.

Environment: saleforce.com, security controls, escalation rules, apex, assignment rules, agile methodology, record types, custom objects and fields, workflows, rules, web services, html, CSS, eclipse, data loader.

Confidential, CHENNAI.

Salesforce Administrator/Developer

Responsibilities:

• Constant interaction with higher management and business users for gathering requirements, analysis, development and support.
• To develop apex classes on force.com platform to customize application according to functional needs.
• To develop visual force pages to customize the view and functionality of the knowledge articles that were required by the organization
• To use SOQL& SOSL for data manipulation needs of the application using platform database objects.
• Worked on various sales force standard objects like accounts, contacts, leads, opportunities, reports and dashboards.
• To develop workflow rules, time-dependent workflow actions, email alerts and field updates.
• Designed, and developed the custom objects, record types, formula fields, validation rules, page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created various xml file for the data migration from one sandbox to other sandbox.
• Implemented web to case, email to case functionalities to provide a better customer support to the customers.
• Assigned workflows for lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Created custom visual force components and attributes to override the look and feel of standard visual force components.
• Using organization security, network security and session security implemented platform security.
• Installed sales force app exchange apps, configured and maintained user security permissions in compliance with organizational needs.
• Created email templates and inbound emails using visual force for the clients and customers.
• Integrate of application with salesforce.com with using soap web services API and web sphere cast iron.
• Implemented nightly batch processes to handle bulk records and scheduled daily jobs using apex scheduler.
• For maintaining the correctness of the data have also done various data loading operations such as uploading, inserting, exporting using data loader & import wizard in salesforce.com.
• Worked on agile and scrum methodology for sales force custom app implementation.
• Deployed apex using force.com ide, force.com migration tool and web services API.

Environment: force.com ide, custom objects, validation rules, formula fields, data loader, reports and dashboards, workflow approvals, analytical snapshots, apex classes, triggers and visual force pages, SOQL, SOSL,PL SQL, xml, html .

Confidential, BENGALURU

Jr. Sales force consultant

Responsibilities:

• Involved in various stages of software development life cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Created custom objects and fields for transactional and contractual information.
• Designed and deployed custom tabs, validation rules, approval processes and auto-response rules for automating business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various reports (summary reports, matrix reports, pie charts, dashboards and graphics) and report folders to assist managers to better utilize sales force as a sales tool and configured various reports and for different user profiles based on the need in the organization.
• Developed apex classes, controller classes and apex triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used force.com developer toolkit including apex classes, apex triggers and visual force pages to develop custom business logic.
• Experienced in unit testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: salesforce.com platform, data loader, apex classes, controllers, triggers, visual force, SOQL, SOSL, workflow & approvals, custom reports, dashboards, oracle, windows.

Confidential, Hyd,

Java developer

Responsibilities:

• Responsible for gathering functional and business requirements from the users.
• Involved in all the phases of SDLC including Requirements gathering and analysis, design, implementation and customization of application.
• Created UML diagrams such as class, sequence diagrams by analyzing use case diagrams.
• Developed various UI screens using HTML, CSS, JavaScript, JSPand Servlets.
• Used JavaScript front end validations.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Responsible for developing JSP pages using struts custom tags.
• Responsible for retrieving and updating the data in the database using JDBC.
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Responsible for unit, integration and functional testing using JUnit.
• Build and deployed the application into Tomcat server using Apache Ant tool.
• Writing code for printing of Report pages in HTML format and Microsoft Excel files.
• Involved in bug fixing of development and production issues.
• Provided support to the onshore team during different test phases from time to time.

Environment: Java/J2EE, HTML, CSS, Java Script, JSP, Eclipse, Visio, UML, JDBC, PL/SQL, JUnit, MS Excel.