SUMMARY:

• More than 7+ years of IT professional experience in Application Software Designing, Development, Testing and Implementation. More than 5 years of extensive experience in salesforceforceforce.com CRM and Force.com platform with proficiency as a Developer and an administrator.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick - lists, Work Flow Alerts and Actions, Validation rules, Approval Processes, Custom Tabs, Custom reports, Report extraction to famous formats, Design of visual force pages, Record type, Dashboards and email generation according to the client requirement.
• Experience in installing, evaluating the App Exchange application under the salesforceforceforce.com platform.
• Experience in SFDC Development in implementing Apex Classes and Triggers, Visual Force, Force.com IDE, SOQL and SOSL. Having good experience with user roles, Role Hierarchies, profiles, permission set and sharing setting to ensure that the protect data is available only to the authorized users .
• Experience with SalesForce Lightning in using JavaScript for Client-side controller and helper controller, CSS, JSON in Lightning Framework. Customizing Apttus CPQ for the Sales Operations.
• Sound knowledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, and Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile and software analysis.
• Implemented and configured Apttus CLM into the Salesforce.com platform, worked with configurations in Sales cloud. Lead to Apttus and SteelBrick, Developed POC's in Apttus CPQ and SteelBrick CPQ
• Experience in different types of clouds like sales cloud, Service Cloud, Marketing Cloud, Community Cloud.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for SalesForce.com implementation.
• Experienced in Veeva CRM and Veeva Vault Content Management applications. Experience in Veeva integration on Salesforce/Force.com Platform, building Veeva Vault work flows.
• Experience working across various SFDC implementations covering Sales Cloud, Servic e Cloud, Call center, Chatter & App-exchange applications.
• Experienced in integration of Salesforce.com and Pardot with external applications by using Web Services API, Metadata API, SOAP, and IBM WebSphere.
• Worked on integration of Pardot with SFDC by mapping the lead fields to prospects in pardot. Worked on Sales Cloud interjecting with Marketing Cloud using Pardot.
• Integrations including ERP, Pardot, Transera CTI, Rollup Helper, DeDupe, Data.com and other lead generating application through Jitterbit, Dataloader.io and Scribe.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Proficient in SalesForce Apex Data Loader with code analysis.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM, and SalesForce applications based on Apex Language and leveraging Force.com
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM WebSphere.
• Experience working with JAVA, J2EE, JDBC, ODBC, Java Beans, EJB, Servlets, MS SQL Server.
• Proficiency with the application servers like Web Sphere, WebLogic, JBOSS and Tomcat. High level of competency in JBoss Fuse messaging Architecture
• Extensive experience with SQL, PL/SQL and database concepts. Develop and maintain ETL applications in various environments
• Expertise in debugging and optimizing Oracle and java performance tuning with strong knowledge in Oracle 11g and SQL.
• Also involved in ETL design and development using Informatica PowerCenter and Oracle SQL Developer based on the design documents.
• Coordinated and transferred knowledge to the offshore team.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS:

CRM: Salesforce

SalesForce Technologies: Apttus, Visual force, SOQL, SOSL, SDLC, Pardot, Veeva, FUSE, Email template, Lightning, CLM, CRM, CPQ Apex, formula, Validation rules, Apex Trigger, Workflow and Approvals, App exchange, Eclipse, Apex Data Loader, Web Services, SalesForce.com Force.com IDE, Azure.

Cloud: Service Cloud, Sales Cloud, Community Cloud.

Tools: Eclipse IDE, Apex data loader, BI Tools: OBIEE 10/11 g, ETL.

Languages: Java, C, C++

J2EE Technologies: JSP2.0, JSF, JNDI, Servlets, JDBC, EJB, Java Beans, AWT, Swings, Spring

Database: Oracle 10g/9i, MS SQLServer 2005/2000, UDB DB2,MySQL, MS Access 2007/2000

Version Control Tools: VSS, CVS, WinCVS, Rational ClearCase, Subversion

Web Technologies: HTML, DHTML, HTML-5, CSS, JavaScript

Web Services: IAM, SOAP, WSDL, XML

Operating Systems: UNIX, Windows XP/ VISTA/7/ NT/ 2000/ 2003, REDHAT

PROFESSIONAL EXPERIENCE:

Confidential, Hagerstown, MD

Salesforce Administrator/ Developer

Responsibilities:

• Leading to Set up Salesforce Console functionality and navigation in Apttus CPQ and DOA on the Salesforce.com platform assisting with UAT.
• Built customized components replacing the existing ones using JavaScript on the client side and Apex on the server side.
• Created Custom Lightning Events and registered respective Listeners and handlers to work with functionality of client’s requirement.
• Coordinate data integrations including ERP, Pardot, Transera CTI, Rollup Helper, DeDupe, Data.com and other lead generating application through Jitterbit, Dataloader and Scribe.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, and Campaigns. Worked with standard objects, business processes and field-level security.
• Create snapshot/backup of critical VMs in Azure cloud using Backup Vaults. Work on integration between Apttus CLM and backend ERP (SAP) order management.
• Performed Apttus CLM related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features. Enabled Lightning Components for use in Salesforce1 mobile Platform.
• Experience in using JavaScript for Client-side controller and helper controller, CSS, JSON in Lightning Framework.
• Set up Workflow and Workflow Approval processing and code analysis. Performed data validation and use data utilities including Data Loader and Mass Delete.
• Configured and used standard reports, custom reports and custom report types. Configured and used dashboards and dashboard components.
• Create snapshot/backup of critical VMs in Azure cloud using Backup Vaults. Acted as the point of contact for CRM vendors like Eloqua and Pardot.
• Configured custom objects, applications and tabs. Installed/Uninstalled packages from AppExchange.
• Worked on building and supporting Enterprise-wide IAM solutions and Federation Security Services.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Assessed the effort & risk for migrating different applications to REDHAT OpenShift (PAAS)/JBOSS FUSE.
• Leading on Troubleshooting, Debugging and Unit Testing of various configuration issues in QA and Production environments.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Security Controls, Escalation rules, Lightning, Apttus, Pardot, Salesforce.com, Azure, IAM, Visual force, Assignment rules, Record types, Time based triggers, Triggers, Jboss Fuse, Custom objects and Fields, Workflows, Rules, Data loader, SOQL, SOSL, Apex.

Confidential, Portland, UR

Salesforce Administrator/ Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Consulted on email list development and overall optimization of the Pardot platform. Manage the implementation of all Pardot forms to ensure proper tracking, integration and data quality.
• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com Apttus CPQ standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Successfully led the global implementation of the Apttus Contract Management system for multiple clients.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Manage the implementation of all Pardot forms to ensure proper tracking, integration and data quality.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components. Used BI Tools: OBIEE 10/11 g for the configuration of the system architecture and create secure function of DB.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used various open source technologies like Apache Camel, JBoss Fuse, Apache CXF to replace proprietary technologies like IBM ESB Software.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Pardot, Apttus,Visual, Lightning, Force Pages, Jbose, Apex, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP. Amazon Web Services(IAM, EC2, S3, Dynamo DB, VPC, Route 53).

Confidential, Atlanta, GA

Salesforce Administrator/ Developer

Responsibilities:

• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Added SSL and Web Service Security to all Fuse Modules.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Extensively worked in developing ETL program for supporting Data Extraction, transformations and loading using Informatica Power Center
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well as maintain existing customers

Environment: SaleForce.com platform, Fuse, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, APPTUS, Eclipse IDE, Subversion, ETL.

Confidential

Java Developer

Responsibilities:

• Developed the view pages using HTML, DHTML, CSS, JavaScript for client side development and validations
• Developed classes to interface with underlying web services layer.
• Designed web services for the above modules.
• Designed and created Java objects, JSP pages, JSF, JavaBeans and Servlets to achieve various business functionalities.
• Involved in various stages of the SDLC using Waterfall development process.
• Object Oriented Analysis and Design using UML including development of class diagrams, Sequence diagrams, and State diagrams and implemented these diagrams in Microsoft Visio.
• Involved in designing test plans, test cases and overall Unit testing of the system.
• Performed Integration and System testing.
• Called SQL stored procedures according to the business requirement
• Co-ordination with onsite team for development, testing and production issues.
• Prepared documentation and participated in preparing user’s manual for the application.

Environment: Core Java, JSP, JSF, JBose Servlets, XML, XSLT, HTML, CSS, JavaScript, JUnit, UML, Microsoft Vision, SQL Server, Eclipse, Oracle

Confidential

Pharmacy Technician

Responsibilities:

• Enter prescriptions requested by patients and doctors.
• Calculate the correct quantity/day supply.
• Assist patients with any questions.
• Support the pharmacist.
• Prepare patient prescription in product dispensing.
• Keep inventory up to date during each quarter.
• File insurance claims.
• Provide patients with information about the prescription.
• Fax or call doctor's office to clarify prescriptions.
• Submitting protocols to be resolved by the proper team/individual.
• Handled Care Source insurance, hotel reservations and/or any information the caller need to be directed to IPL, and Interactions direct line.