TECHNICAL SKILLS:

• PMP Course Study in Agile, Waterfall and Lean Methodologies with
• Advanced Microsoft Office, SharePoint, Business Objects, Microsoft Project, Visio, Visual Basic, SQL, AppDynamics,
• Accounting and Accounting Technology
• Experienced trouble shooting skills for Windows software, as well as hardware installation

PROFESSIONAL EXPERIENCE:

Confidential

eBusiness Systems Consultant

Responsibilities:

• Project Manager and Scrum Master for implementation of AppDynamics for the Confidential team for diagnostic monitoring
• Act as a liaison between business and product partners by providing assistance with identifying, evaluating, and developing system solutions that meet business requirements
• Lead analysis on projects with Community Banking Technology impacts ensuring requirements are clearly defined and understood by developers, and are well tested and successfully implemented on agreed upon dates.
• Collaborate with stakeholders on analysis and documentation of business and functional requirements. Works with the business areas to resolve questions, assess needs, and recommend changes to ensure delivery within Project timeline.
• Create Financial Modeling for projects based on expected budgeting throughout project lifecycle.
• Network and collaborate with the development team for purposes of translating business issues into an appropriate design for implementation
• Triage incoming requests as needed to support appropriate prioritization of efforts and assure accurate timetables are established to support those efforts.

Confidential

Project /Product Manager

Responsibilities:

• Project/Product Manager for Confidential account group maintained account volume of over 40,000 products requiring state specific handling and processing of Interest Payments.
• Delivered the final 2 Phases of TIN validation project, working with PMO, and servicing teams to comply with Patriot Act.
• Department Reporting and database specialist, utilizing access and SQL to run multiple data queries for required results and presenting findings to Management.
• Acted as customer point of contact managing internal project resources including IT, Technical Analysts, Sales and Customer Relationship teams, to ensure deadlines, milestones, and SLA’s were met and keep all parties organized and informed.
• Documentation specialist for each individual project, documenting requirements for internal and external presentation as needed, including organizing and running teleconference and presentation of final documentation and testing results.

Confidential

Implementation Project Manager

Responsibilities:

• Delivering implementation of Confidential Freight payment systems for external customers end to end.
• Responsible for the definition of requirements and Business Objectives for individual clients to ensure proper design of automated payment system.
• Working with Client resources and Internal Confidential resources to establish development timelines and work flows to ensure timely delivery of set goals throughout the project life cycle, and to ensure adherence to all guidelines and compliance.
• Managed the performance of multi level team members from a variety of business lines and evaluated overall performance throughout project timeline.
• Provide customers with interactive business proposals live through use of established presentation materials and hold Q and A sessions at beginning of implementation to set ground work for requirements and timelines.

Confidential

Project Manager

Responsibilities:

• Project Manager for Receivables Manager department designing specialty Accounts Receivables tools for automated delivery for ACH, WIRE, Lockbox, and Electronic Payment Services.
• Managed up to 20 ongoing projects from requirements phase through implementation and post production, this included standard output formats 2 - 3 week implementations, to Complex and Pilot programs lasting up to 6 months. Teams averaged between 10-15 team members including external customer IT resources, with budgets averaging 250K-500K.
• Acted as customer point of contact managing internal project resources including IT, Technical Analysts, Sales and Customer Relationship teams, to ensure deadlines, milestones, and SLA’s were met and keep all parties organized and informed.
• Documentation specialist for each individual project, documenting requirements for internal and external presentation as needed, including organizing and running teleconference and presentation of final documentation and testing results.
• Received 2 Partner Excellence awards for outstanding service for internal and external partners.

Confidential

Project Manager

Responsibilities:

• Primary resource in the identification, design, development and implementation of assigned projects.
• Managed multiple projects for Confidential Operations including Balance Transfer Automation, Fraud Fortification Cap Ex, AutoPay Compliance, Rebill and Disputes, shadowed EMV Pilot and Electronic Bankruptcy Notification.
• Worked with Technology and Business Lines to establish financial score and budgeting for projects to determine level of priority and resource availability for timely completion. Average budget 500K - 1.5 mil for Confidential presentation to Management. Implementation Teams averaged 10-20 Team members and department resources from multiple teams across multiple divisions.
• Develop timelines and work flows to ensure timely delivery of set goals throughout the project life cycle, and to ensure adherence to all guidelines and compliance.
• Interfaced with external resources to ensure successful selection process for vendor operations for the contracting of services for ACH transfers for Balance Transfer Automation.