Summary:

• IT /Data Protection Manager and technical leader with over 15 years experience in my field. I have successfully led / managed multiple projects including, but not limited to Netbackup & TSM upgrades and migration, server consolidations, deployment of new data-center and operations center, and corporate-wide implementation of policies/procedures such as establishing baseline security configuration standards, standard backup procedures, and Storage Lifecycle Policies.
• Business Process Analysis & BPMN
• Knowledge of eTOM -Business Process Framework
• Backup Process Improvement & Management.
• Database Auditing & Security Compliance.
• Knowledge of Data Domain Virtual tape Libraries.
• Development of KPI metrics and reporting.
• EMC Data Protection Advisor(DPA) & Bocada Data Protection Management.
• Excellent verbal and written communication skills.

Education/Certifications:

• AIIM Certified Business Process Management(BPM) Practitioner 03/12.
• AIIM Certified Business Process Management(BPM) Specialist 07/12.
• Certified Information Management Professional (CIMP), (MDM), eLearningCurve\'2010
• Certified Data Protection Specialist, Data Management Institute, 04/07.
• University of Dallas, Irving, TX USA, MBA Information Systems, Database Management(2000-02)
• University of Minnesota, Minneapolis, MN USA, B.A International Relations & International Trade.
• Minneapolis Community College, Minneapolis, MN USA, Associate of Arts, Pre International Trade

Technical Skills:

• Process Management/Integration tools: Business Process Management(BPM)& Process Analysis,eTOM, BPMN,Data integration, SQL, Visio, Project Management, ETL,T-SQL, PL/SQL,SQL*Plus, SSIS, Data Transformation Services(DTS)& Oracle SQL*Loader.
• Operating Systems: UNIX (Aix, Solaris & HP), Windows and Linux.

Professional Experience:

Confidential,Miami, FL USA

• Performed routine CRM applications & database(Oracle 10g/Solaris 10,RAC environment) maintenance and data integration tasks including data load, backup and disaster recovery(Netbackup), replication and technical leadership in the organization.
• Monitoring the database infrastructure for legal and regulatory requirement/compliance, data auditing, security, retention and general risk management.
• Troubleshoot data access applications, data integration issues and educating users on performance tuning their ad hoc queries for faster and efficient results.

Responsibilities: Systems Manager(Storage Management)/ Sr. DBA

• Responsible for Storage Management metric reports, Six sigma data analysis methodology, Data Protection/Retention, Data Privacy and information security.
• Data Domain(Implementation, configuration, and supporting of de-duplication, disk2disk backup and replication processes).
• Capacity & performance management of storage resources(Data Domain, Tivoli Storage Management(TSM),Symantec Netbackup).
• Establish, test disaster recovery processes and auditing vaulted tapes/data for regulatory compliance.
• Identify, clarify, and resolve IT disaster recovery and risk management issues.
• Databases using Oracle SQL*Loader, SQL Server DTS and proprietary data integration tools.
• Ensure application system recoverability through tape backups, replication, etc..., as appropriate to meet business service level objectives and regulatory compliance.
• Lead and collaborate in Data Retention/Protection/ electronic discovery initiatives as necessitated by business and regulatory objectives.
• Responsible for data acquisition, integrating, transforming, mapping and loading Data from various Business Units, survey forms, SAP HR/SAP PAYROLL and Training Information Warehouse(source-to-target mappings) into multiple Databases using Oracle SQL*Loader, SQL Server DTS and proprietary data integration tools.
• The updated Data is converted into various enterprise report formats on the Database driven Measurements and Evaluation Metrics Website.
• Monitoring, investigating and resolving data quality and compliance issues.

Confidential,TX USA

Responsibilities: Production Support Analyst

• Guiding and Rating of Call Detail Records(CDR) from various switching platforms.
• Audit and Billing issues by Investigating and Analyzing various reference tables in the database, business process analysis, analyzing call record lay out from the switches and creating SQL scripts to enforce business rules and to produce various management /calling plan/marketing reports.
• Trouble shooting and resolving system(Unix),Oracle, GIS, Telecom application error messages that may arise during guiding and rating.

Confidential,TX

Responsibilities: Technical Specialist (GIS/Database Analyst

• Using mapping tools/GIS applications to investigate and determine wireless network capacity issues, coverage levels, potential coverage issues due to topography, outage management, signal radius per sq/km and determining the status of cell towers undergoing construction or outage.
• Using Lucent’s Wireless Service Control Point Intelligent database for process analysis, trouble shooting Voicemail, text messaging, mobile subscriber provisioning, network & translation error messages.
• Creating and analysis of high level reports from various enterprise databases.