SUMMARY:

• As industries around us contends with the challenges of a drastic and dynamic shift towards digitalization and customer - centricity, many organizations are encountering difficulties with the transition.
• My professional focus is on easing the transformational journey and enabling organizations to leverage a virtual, digital workforce of intelligent software robots to eliminate the disproportionately low-return, high risk manual data entry works and get maximum out of their existing IT landscape and Human workforce. Having worked for 14+years in large IT organisations, servicing big, innovative, fortune 500 banking and financial institutes has given me a vast exposure to various tools, technologies and processes.
• Trusted advisor and thought leader for implementing Robotics process automation (RPA) tools and methodologies.
• Deep knowledge of Robotics operating model, architecture and CoE.
• Vast experience of working with business leaders in driving the overall Robotics & Innovation agenda across Operations & Technology.
• Deep expertise in process identification (fitment for automation) and automation cost benefit analysis.
• Certified and deep expertise in Blue prism (RPA tool).
• Developing commercial constructs for cost take out/gain share type of RPA transformation.
• Relationship building with C level executives (Both business and IT).
• New business development.
• Leading large and complex deals.
• Account and large team management.
• Exposure to Data Analytics, Cognitive / AI, Machine Learning, Natural Language Processing (NLP).
• Large deal sales experience >90Mil USD.
• Exposure to wide varieties of technological and business problems and solutions.
• Banking and financial services domain

WORKING EXPERIENCE:

Confidential, Dallas

Director, Intelligent Automation

Responsibilities:

• Grow RPA (Robotics process automation) business and capabilities in the region.
• Manage alliance and relationships with RPA product team (Blue Prism)
• Regional exec sponsor for all RPA initiatives/projects.
• Senior architect for RPA
• Build/deliver POC’s (proof of concept) for RPA
• Manage and nurture client relationships.
• Define go to market strategy for RPA.
• Service line P&L
• Mentor RPA delivery and sales team for best practices
• Delivery lead for large RPA implementation
• Established RPA and intelligent automation team at onshore (20+) and offshore.
• Won first large end to end multi million $ RPA deal (aprox 30 Mil $) for Confidential and created healthy pipeline of opportunities (50 Mil+).
• Define and developed process automation assessment tools and IP’s that are leveraged across the organization for various RPA discovery initiatives.
• Established strong relationship with clients and became trusted advisor.
• Represent Confidential in various business and technology forums around automation.
• Brought in strong management focus in RPA and intelligent automation business by showing continuous growth.
• RPA tools expertise.

Confidential, Boston

Director

Responsibilities:

• Grow Confidential RPA business and capability.
• Go to market strategy for intelligent automation (RPA & AI platform) in targeted accounts.
• P&L for large bank in east coast.
• Develop and nurture strategic and mutually beneficial relationships with business and IT stakeholders.
• Manage >40Mil USD annual portfolio and team of >100 people.
• Grown Confidential financial services business in new accounts from 0 to 80 Mil USD and made Confidential a known name in the region.
• Won and deliver first RPA deal in financial services account.
• Won and successfully delivered large digital transformation program .
• Won and structure large digital deal for a large bank in east coast.
• Led and Won Large Data cluster program (BI, data analytics and regulatory reporting) against very tough competition and incumbent partner. Revenue of 80Mil $.
• Super headed complex contract negotiations as per local regulations.
• Set up offshore development center in India in a record time of 25 Days with more than 200 people capacity for a large bank.
• Establish RPA capabilities in financial services.
• Established client specific innovation funds and successfully implemented concepts like Design thinking.
• Established and executed Fintech strategy for named accounts which helped to establish Confidential as an innovative partner.
• Establish CXO level relationships with various Banks and financial institutes. Hosted CEO’s and CIO’s of various banks to Confidential facilities in San Francisco and India to showcase capabilities.
• Overachieved my revenue and sales targets 4 years in the row.

Confidential

Group Manager- CRM

Responsibilities:

• Grow Confidential CRM practice in Confidential and UK for Financial services customer.
• Develop and market vertical solution for consumer banking on top of Confidential Dynamics CRM/xrm.
• Senior Solution architect and practice/delivery/pre sales lead for the region
• P&L of 10Mil USD
• Led and Won first global rollout of Confidential Dynamics CRM for a leading bank in Singapore ( Confidential ). First multi Million $ deal for Confidential in banking.
• Defined winning theme and architect solution for Confidential and presented multiple demos and solution presentation to C level executives.
• Defined CRM implementation roadmap for Confidential for 5 countries.
• Led and Won first Confidential Dynamics CRM based Centre of excellence initiative for Confidential for a large bank in UK (Barclays).
• Defined entire offshore development strategy for Barclays.
• Owned responsibility of building vertical solution for consumer banking on Confidential dynamics CRM platform. Successfully built a vertical solution called FinEdge and sold first deal to Confidential .
• Worked closely with Confidential Dynamics CRM team in Confidential to define ‘go to’ market strategy for FinEdge (Financial services solution build on Dynamics CRM).
• Won multiple new clients for Confidential Dynamics practice.
• Lead and grow Dynamics CRM practice.
• Collaborated with local /regional leadership and field sales team in Confidential and Confidential to ensure sales revenue growth for Dynamics CRM practice.

Confidential

Dynamics CRM Practice Head

Responsibilities:

• Setting up MS Dynamics CRM practice for Confidential by leading Pre Sales, Sales and delivery functions.
• Grow Confidential Dynamics CRM practice.
• Developing relationship with MS leadership in the region and strengthen the partnership.
• Senior architect for CRM
• Started & owned CRM practice and grew it to a strong team of 50 people regionally.
• Won and led implementation for first large MS Dynamics CRM 4.0 implementation for insurance major Aegon (10 Mil USD).
• Made Dynamics CRM practice as the fastest growing business unit in Confidential by opening multiple new accounts.
• Set up partner hosted solution practice leveraging MS SPLA. Sold first SPLA based deal in healthcare.
• Rollout vertical solutions build on MS dynamics CRM for Patient relationship management and insurance.
• Awarded with employee of the year award.

Confidential

Sales Manager

Responsibilities:

• Growing Online CRM sales.
• Generating leads and taking it to closure.
• Making POC’s and presenting to C level execs in IT and Business.
• Strengthen Confidential market position by participating in various events and online promotions.
• Generated healthy pipeline of opportunities for Confidential from scratch.
• Won large online CRM implementation with a manufacturing organization (150 seats) in first 3 months.
• Won multiple new accounts for SAAS based deals.
• Worked on user adoption strategy post sales to ensure high adoption of CRM among clients.
• Worked very closely with product development team to define mobile channel strategy as per the customer needs.

Confidential

Large Account Manager

Responsibilities:

• Managing large accounts for Confidential product License sales.
• Maintain relationship with key stakeholders in procurement and technology.
• Sell hosting solutions.
• Generated healthy pipeline of opportunities.
• Sold and executed large EA (Enterprise agreement) for MS licenses with IT major.
• Opened multiple new accounts.