PROFESSIONAL SUMMARY:

• Certified Salesforce.com Lead Developer and Administrator with 9+ years of overall professional IT Experience with strong Object Oriented Analysis and programming skills including 6+ years’ experience in Salesforce.com CRM platform and experience with Java, web technologies.
• Expertise in Administration, Configuration, Customization, Development and support on Salesforce.com Platform and implementation technology solutions.
• Highly skilled in Salesforce Architecture, implementation and building custom solutions on the Force.com platform.
• IT Support &ITIL Service Operations practitioner in Incident, Problem & Change Management.
• Expertise in complete Force.com technology stack (APEX, Visualforce, SOQL, and APIs).
• Ability to implement new instances of Salesforce.com and recommend best practices to clients.
• Experience in Salesforce sales cloud, service Cloud and Community Cloud.
• Exposed to UI design using Lightning components and I am enthusiastic to constantly upgrade myself with new releases and updates of Salesforce.com
• Strong integration background, experience in Salesforce integration and data migration.
• Experience in development, administration, configuration, Implementation, and Support of salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform.
• Experience with Integrating Apptus, FPX, Financial Force and Rally Support Manager with Salesforce.
• Experience in data migration, Excel, MS Outlook and Legacy systems using Data Loader, Import Wizard and pervasive Data Integrator
• Experience in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Strong Implementation and Integration experience using Custom objects, Custom fields, Formulae fields, Triggers, Apex classes, Visual Force Pages, Page Layouts, Workflow rules, Approval processes. Record Types, Standard Controllers, Custom Controllers, Extension Controllers, SOQL and SOSL.
• Extensive experience using Salesforce Administration tasks like Managing Users, Roles, Profiles, Permission sets.
• Migrated large volumes of external data on to Salesforce.com using Apex Data Loader as part of data management functions.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience with Salesforce IDE tools: Force.com, Eclipse IDE Plug - in.
• Experience in wide range of languages and technologies such as Apex, Java, HTML, and JavaScript.
• Experienced with Oracle and My SQL databases.
• Good experiences in integrating salesforce.com with other internal/external applications using SOAP and REST based web services.
• Experienced in all phases of Software Development Life Cycle (SDLC), Agile Methodologies Development, quality management systems and project life cycle processes.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS:

Cloud Computing: Salesforce, Force.com, Visual Force, Apex, SOQL, SOSL, Financial Force

SFDC Technologies: Apex Lang, Apex Classes, Apex Triggers, SOQL,SOSL,Visualforce(Pages,Components,Controllers), Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects,IDE,Apttusproduct configuration

Languages: Java, SQL, PL/SQL, APEX

Operating Systems: Unix, Windows 95, 98, 2000, 2003, XP

RDBMS: MS SQL Server 2005 and 2000, Oracle 9i/8i

Application Servers: IIS 5.0 & IIS 6.0, WebSphere 7.XMarkup Languages: HTML, XHTML, DHTML, XML, XSL

Programming Languages: Apex Lang (Force.com Platform), Core Java

Scripting languages: Java Script, VB Script, CSS, AJAX.

Ticketing Tools: OPAS(BMC Remedy) and Service Now, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, NYC

Salesforce Technical Lead

Responsibilities:

• Involved in all phases of project developments like Client Meetings, Requirement
• Implemented SalesForce CRM and Financial Force ERP to run our complete Engineering Services business with real time metrics pertaining to operational and financial performance.
• Level 2: Batch re-run requests, system refresh, root cause analysis for the production incidents wherever application code change is required.
• Level 3: Production bug fixes, configuration change and enhancements. This requires code changes for enhancements/customizations depending upon the requirement, Code movement to QA, Staging and Production environments.
• Worked on various Managed Packages / Unmanaged packages to be available for the Salesforce users.
• Ticket analysis, identification of repeated/root cause issues.
• Designed various Web pages in Visual Force for customers to select a variety of services offered by the org and integrate them with the Financial Force.
• Involved in development of test classes and test methods to ensure maximum code coverage in production instance.
• Review the root cause analysis done within team, prioritize and present it to business.
• Create and maintain technical and standard operating procedures documents that describe problem resolution, program logic and corrections.

Environment: SalesForce.com platform, Agile, Financial Force,, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader, standard and Custom objects.

Confidential, Hopewell, NJ

Salesforce.com Technical Lead

Responsibilities:

• Responsible to provide technical expertise to a cross functional technical team during the NRDG implementation for MDO group.
• Coordinating and managing IT technical team to deliver as expected.
• Responsible for NRDG Application E2E implementation and will relate with IT internal and external teams(Eclipse, ePlan, eTMF) as required
• Creating data migration document for import/export of data from Salesforce.com environment
• Provide project updates to Associate director and delivery team on a weekly basis.
• Responsible for migration of code from sandbox to production environment.
• Responsible for data migration from different Integration systems Eclipse, eTMF using Salesforce Data Loader to NRDG System.
• Responsible for UI lightning design along with visual force pages for latest custom page design.
• Working with various Salesforce objects Users, Account, Request, Study, Study Checklist, Request Team Members, Site and custom Objects.
• Managing IT team and different business relationships.
• Performing data migration to Customer’s SFDC Production Instance
• Define the Data loading best practices and assumptions to ensure the highest probability possible for success in final production load.
• Validating/Testing of data after performing the Integration and migrating into Salesforce.

Environment: Saleforce.com platform, SFDC Lighting, SFDC Community portal, Live Agent, Fast Forms, ANT Tool, Data Loader, Apex, Gigya SSO, LDAP, Eclipse, EPlan, eTMF.

Confidential, New Brunswick, NJ

Lead Salesforce Admin

Responsibilities:

• Capture and disseminate detailed functional specifications, developing project plans, and helping drive the development and testing teams to deliver high quality, customer focused product
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Using service console for customer community. Community is using custom visual force pages to provide enhanced look and functionality.
• Also generating customizable report using Community for the services which are being provided by Health Carebusiness.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Data migration using Data Loader
• Used Sales force web services like REST API, SOAP API, XML .
• Creating Web pages and Controller classes in Visual Force and Apex including Java Script.
• Work with the client and other team members to resolve project issues.

Environment: Saleforce.com platform, Community Cloud,Process Builder, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, Windows 7.

Confidential, Atlanta, GA

Sr. Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer’s issues.
• Designed various tasks such as navigation wizard at the frontend using JQuery.
• Developed visual force pages, Component, created tabbed view and designed these pages using style sheets.
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Planned and performed analysis of e-support activities and/or functions and guides the subsequent design and implementation or improvement of existing support applications
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Performed Unit, Integration and Regression Testing.

Environment: Saleforce.com platform, Apex Language, Program Builder, Visual Force Pages, HTML, Java Script, JQuery, Workflow & Approvals, Reports, Custom Objects, Email Services, Eclipse IDE, Windows XP

Confidential, Atlanta, GA

Business Analyst/ Salesforce Developer

Responsibilities:

• Participated in design sessions with IT Architecture and Development Leads.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Designed and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Performed day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Analyzed data integrity issues and developed data migration templates.
• Created custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Migrated the whole application from one instance to the other and production.
• Documented data mapping, reports and dataflow diagrams.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Deployed changes from SFDC sandbox environment to Production environment using change sets and Force.com IDE tool.
• Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment: Saleforce.com platform, CRM, Apex Language, Visual Force Pages, Apex Data Loader, HTML, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Confidential, Reston, VA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed several Reports using Salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows wherever necessary.
• Integrated the webservices by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown webservices.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Worked closely with Business Users to enable business process using SFDC.

Environment: Salesforce CRM, Apex, Visual Force, SOQL, and Data Loader.

Confidential, Cincinnati, Ohio

Salesforce Support Analyst

Responsibilities:

• Developing and maintaining documentation on application configuration and help related materials following user Policies.
• Manage all Security settings and conduct regular Security/Config Audits.
• Manage all new user set-ups and deactivation, including transferring ownership of Accounts/Opportunities of deactivated users.
• Working with end users to resolve the tickets submitted in BMC Remedy System.
• Performed mass import and export of data (standard/custom) objects using Data Loader.
• Execute all Configuration changes, performed new release evaluations with Business Owners and execute new functionality roll-outs.
• Realigning Salesforce roles as per Organization chart, territory realignment and providing sharing rules.
• Creating inbound and outbound change sets and testing in Stage (QA) sandbox.
• Creating MHR (Miscellaneous Handling Request), MCR (Miscellaneous Change Request), IHR (Incident Handling Request) depending on type of user’s request.
• Creating Salesforce custom objects and fields as per business requirement.
• Creating tabs, page layouts, record types, list views and search layouts.
• Creating, modifying and scheduling reports and dashboards and providing necessary access to users.

Environment: Saleforce.com, Security Controls, Eclipse, Force.com Explorer, Apex Data Loader,MS Access.

Confidential

Java Associate Analyst

Responsibilities:

• Responsible for maintain the tone and voice for corporate subsidiary websites.
• Created graphics including icons and logos using fireworks and Photoshop.
• Coordinated with content writing team for the content on websites.
• Wrote HTML, JavaScript, tables and frames.
• Had to use PHP 5, MySQL and Apache Tomcat in connecting android applications to the applets running on Windows.
• Used MVC struts framework for application design.
• Prepared the Functional, Design and Test case specifications.
• Worked on Bootstrap and Angular.js in developing mobile first websites and Single page applications.
• Created flash presentations, newsletters and other marketing collaterals.
• Composed and drafted all printed visuals, general graphics, and product layouts.
• Assisted and answered quires and issues from properties concerning websites.
• Provided Technical support for production environments resolving the issues, analyzing the defects, providing and implementing the solution defects.
• Resolved more priority defects as per the schedule.

Environment: Java, HTML, Java Script, JQuery, CSS, Oracle, JDBC, Swing and Eclipse.