Summary

• Around 7 years of experience (Subaru of Americas, Tata Consultancy Services and Accenture) in analysis, design, development, prototyping, customization, integration, implementation and testing of Siebel CRM applications.
• Strong hands-on experience inSiebel 7.5.3, Siebel 7.7, Siebel 7.8and Siebel 8.1.
• Expertise in Siebel Tools Configuration, Testing, and Customization of Siebel 7.x, 8.1 Siebel Workflows, Actuate Report Server and Actuate Reports.
• Extensive knowledge and experience in email sending using Siebel Outbound Communication Manager.
• Well experienced in writing Business Services, utilizing Business Services from Browser and Server.
• Good experience in creating Workflows using Business Services and other workflow steps in Automating Business Process.
• Created Workflow Policies and configured the workflow rules using Workflow Manager.
• Intimate knowledge of Siebel Actuate Reports and Excel Reports.
• Expertise in Design/Development of integration systems interfacing Siebel with external systems using Virtual Business Components & External Business Components.
• Working knowledge on Oracle BI Publisher Report.
• Hands-on expertise in importing legacy data into Siebel using EIM.
• Good working experience on Siebel Incentive Compensation Management and Incentive Compensation Management Reports.
• Strong working knowledge on Accounts, Contacts, Sales Orders, Promotions, Trade Funds, Service Requests, Activities, Agreement, Opportunity, Items, Rebates, Products etc.
• Demonstrated expertise in configuration of Siebel Applications that spans verticals like Siebel Automotive, Consumer Goods, Public Sector, Call Center and Siebel Loyalty
• Good working knowledge on Trade Promotions, Account/Corporate Promotions, associating Categories/Products withAccount Promotions, defining Product Hierarchy,Setting Objective, Trade Fund Management, Accrual Funds, Vehicles, Claims Engine etc
• Excellent Client Interaction skills and proven experience in team management, application design, development, review, testing, and deployment.
• Possess excellent communication skills and can handle responsibilities independently as well as along with the team.
• Certified in Siebel with a score of 87%

• Confidential - Dec 2010 to Present. Designation: Siebel Consultant
• Confidential - May 2010 to Aug 2010. Designation: I.T. Analyst
• Confidential - Jun 2004 to Mar 2010. Designation: Systems Analyst

Educational Qualifications & Certifications

• Bachelor of Engineering (Electronics & Communications), Confidential, INDIA - Sep 2000 to May 2004
• Siebel Core Consultant Certification, Confidential - Dec 2004
• Siebel Actuate Report 7 Trained, Confidential- Jan 2005

• Siebel Incentive Compensation Management Trained,Confidential - Jan 2007
• ITIL V3 Foundation Certification - Jan 2010

Technical Skills

• CRM : Tools, Configuration, Architecture, Access Control, Call Center,Workflow Manager, Assignment Manager, Siebel eScript, EIM, Oracle BI Publisher, Excel Reports, Siebel Incentive Compensation Management (ICM), Actuate Report Server Administration and Actuate Reports 6 / 7
• Siebel Verticals: Automotive, Consumer Goods, Public Sector, Call Center, Siebel Loyalty
• Siebel Versions: Siebel 8.1, 7.8, 7.7 and 7.5.3
• Database Systems: Oracle, SQL, PL/SQL, TOAD
• Languages: C, C++, SQL, PL/SQL, VB, eScript, Shell Scripts
• Operating Systems: Unix, MS Windows NT/XP /2000/98

Awards and Recognitions

• Recipient of the Super Trooper team award for the outstanding contribution as a team in achieving tight deadlines and delivering the application with zero high and zero low defects in the UAT phase of the project.
• Conferred with the ACE (Accenture Celebrated excellence) awards in Accenture in the INSTANT KARMA category for rare display of presence of mind under extreme pressure which resulted in timely delivery.
• Conferred with JSE Super Achiever Award and recognized as a part of the Super JSE Achiever’s club for outstanding contribution as a JSE (Fresher).

Professional Experience

Confidential Dec 2010 - Present
Siebel Consultant

Subaru of Americas uses Siebel application that supports CRM processes of eAutomotive and Public Sector. It follows a onshore/off-shore model and both the teams are involved in the design, build and test phase of specialized Siebel technical skills such as Configuration, Scripting, Workflows, BI Publisher, OBIEE.

• Involved in Design, Build and Testing of the Objects and new/existing functionality.
• Created Technical Design Document based on Requirement Document which meet the Business Requirement along with existing system Configuration.
• Creating/Modifying new/existing Business Services to enhance the application and to meet the new functionality.
• Involved in development of independent defect fixes related to Claims Process - which is critical to the business and complex process that involves in reimbursing the Claim Amount and includes series of complex calculations and sub processes in determining the geniuses of the Claim Amount.
• Involved in the enhancements to the Claim Engine which included modifications to the Administration Claims Rules and Administration Claim Preferences.
• Involved in the Claim Load in the application to test the Engine Rules.
• Involved in the Bidirectional Business Process which synchronize customer and vehicle related information between STARS (External Data Source) and Siebel Application.
• Involved in the enhancements/defect fix and maintenance of the Bidirectional Process interfaces which ensure that the data from the source systems is copied to the target systems and reflected accurately and in a timely manner.
• Extensively worked on eScripting (Server & Browser) as part of Claims Engine and Bidirectional Process.
• Involved in the creation of External Business Components to bring external data to Siebel Application.
• Involved in development of structural process in maintaining Contacts in the System.
• Perform Pos-upgrade tasks which include post upgrade fixes to stabilize the application and bring like-4-like lookalike Siebel views.
• Guiding and mentoring the offshore team with the developmental activities.
• Involved in the estimation for the Change Requests.
• Involved in preparation of Release Notes for deployments& documentations of the fixes implemented for future reference.
• Involved in the preparation of the Unit Test Scripts for the Change Requests/Enhancements.
• Involve in all tasks as part of construction that involves, Tools config, Scripting, BS, EBC, WF Dev.

Confidential May 2010 - Aug 2010
IT Analyst

CLIENT: Confidential (Dallas, TX)
ROLE : Technical Lead
PROJECT 1: Void Payment May 2010 - Aug 2010

Void Payment is the American Airlines Siebel application that supports CRM processes of Loyalty, eLoyalty, Public Sector. The TCS off-shore technical team is involved in the design, build and test phase of specialized Siebel technical skills such as Configuration, Scripting, Workflows, BI Publisher, Analytics as required by American Airlines for different versions of Siebel Transactional and Siebel Analytics.

Responsibilities:

• Prepared Requirement Analysis document which maps to the functional requirements defined by the business users.
• Act as liaison with business users for POC, module demo and understand the business.
• Participated in design meetings with business analysts and users
• Involved in all tasks that part of construction that involves, Tools config, Scripting, WF Dev and System Administration.
• Installed and configured Oracle BI Publisher for generation of customized reports.
• Involved in designing and development of Oracle BI Publisher reports based on the need of the customer requirements.
• Involved in configuration of automatic email sending to customers using Outbound communication manager.
• Act as liaison with the end users for the demo and arranging demonstration on the developed functionality.
• Identified majormilestones within theproject plan,monitor and reported status toward milestones on a daily or weekly basis to the management.
• Contributed to junior level leadership team by providing trainings.

Confidential Jun 2004 - Mar 2010
Systems Analyst

CLIENT: Confidential (Chicago, IL)
ROLE : Technical Lead
PROJECT 3: Kraft CSI Implementation Feb 2007 - Mar 2010

Saturn is the Kraft Siebel application that supports Kraft CRM processes of Retail Execution, Trade Promotion Management, Order Management and Direct Marketing. Currently deployed in 13 countries. The Accenture off-shore technical team is involved in the design, build and test phase of specialized Siebel technical skills such as Configuration, Scripting, EIM and Workflows as required by Kraft’s for different versions of Siebel Transactional and Siebel Analytics.

Responsibilities:

• Participated in Requirements gathering and gap analysis sessions.
• Involved in preparing of project estimates, Functional Design, Technical design discussion, LLD, Build, Unit/Regression testing and Peer review of Actuate & Excel Reports.
• Ensured review mechanism is in place during all phases of the project.
• Prepared Requirement Traceability Matrix (RTM) to map the requirements and ensured it is established and maintained throughout all the phases of the project.
• Act as liaison with business users for POC, module demo and understand the business.
• Involved in the development of using multiple macros functionality.
• Worked on Siebel Incentive Compensation Management (ICM) which manages the incentives and commissions of the employees. Excel report
• Implemented solution which adheres to standards and made sure business performance needsare met with quality and are easily maintained.
• Involved in all tasks that part of construction that involves, Tools config, Scripting, WF Dev and System Administration.
• Control complexity and drive adoption via a phased build.
• Involve with interface peer / legacy system / data team peer to make sure the understanding about the module/design/build are in same page
• Acted as the principal liaison between the Siebel Engineering team and the Business Users to route issues, bugs and enhancements.
• Technical and Functional design reviews/ regression testing and guidance to the team.
• Contributed to junior level leadership team by providing trainings.
• Creating/Modifying new/existing business services/workflows to enhance the application and to meet the new functionality.
• Installed and configured Actuate Reports 7.0 for generation of customized reports.
• Installed Actuate Report Server, involved in user administration.
• Worked on Performance tuning of Actuate Reports.
• Developed Workflow Processes, Used Runtime Events and Triggered the Workflow Processes for Siebel Service
• Worked on post production support tickets which include fixing of defects adhering to the SLA modes.
• Expanded relationship with the key individuals and understanding their career aspirations and helping them to achieve it.
• Actively participated and organized people development activities.
• Supported end client visits.
• Conducted Delivery Manager Reviews for other projects
• Maintained Business Continuity Plan (BCP) in case of disasterand taking care of Risk Management activities.
• Knowledge on configuring Plans for Account Promotions.
• Worked on corporate promotions and added Categories to corporate/account promotions.
• Added products to corporate promotions.
• Working Knowledge on Baseline and Shipment Data with Promoted Products.

CLIENT: Confidential (Cincinnati, OH)
ROLE : Module Lead
PROJECT 2: Oral Care/iBP Sep 2005 - Feb 2007

The P&G E2E Siebel project is a collaborative measure of “Team HP” comprising of HP, Accenture and Siebel. Team HP utilizes Accenture’s Siebel development methods, tools and processes to deploy the global solution. The Accenture off-shore technical team is involved in the design, build and test of specialized specific Siebel technical skills such as configuration, scripting, EIM, workflow, and others as required by P&G for the different versions of Siebel Transactional and Siebel Analytics.

Responsibilities:

• Managing Trade Funds for Account Promotions by creating funds, adding child funds to parent funds and adjusting funds.
• Configured Fund Groups and Accrual Funds.
• Act as liaison with business users for POC, module demo and understand the business.
• Created Technical Design Document based on Requirement Document which meet the Business Requirement along with existing system Configuration.
• Update TDD based on ongoing built and prepare and perform UTP.
• Involve in all tasks that part of construction that involves, Tools config, Scripting, WF Dev and migrating legacy data/updating data in Siebel using EIM.
• Involved in design and development of interfaces using PL/SQL procedures.
• Prepared shell scripts to execute the PL/SQL procedures in order to update/merge the data from/to legacy/Siebel systems.
• Performance tuning of interfaces to achieve the results within time ranges.
• Control complexity and drive adoption via a phased build.
• Involve with interface peer / legacy system / data team peer to make sure the understanding about the module/design/build are in same page
• Involved and interacted with the testing team to resolve the issues raised during system integration, user acceptance and regression testing.
• Involved in designing and development of Actuate Reports and deployed the same.
• Worked on performance tuning of Actuate Reports.

CLIENT: Confidential, Australia
ROLE : Developer
PROJECT 1: Cable Jun 2004 - Sep 2005

Project CABLE is a Onsite/OFFShore model where HLD and LLD was designed at onsite and we are responsible for Build and Unit Test. Accenture is partnering with the Australian State Government to automate and streamline their various licensing systems to improve the customer experience and cut costs by increased efficiency. The new product suite being designed and developed by Accenture utilizes Siebel as the core system along with using MS BizTalk 2004, ESI.NET and custom .NET components. The Accenture off-shore Team was involved in the LLD, build, test, support of SIT, UAT, Defects Management, change request management phases of the project.

Responsibilities:

• Understanding the business requirements and do modify at Table or column level. i.e.. Creating Extended Column and Table.
• Creating EBCs (External Business Components) and build applets to be based on EBC. (EBC is the new term in 7.7.1 which obsolete VBCs)
• Defining Personalization to Hide and Visible Applets & Views depends upon the Field Level value.
• Creating BCs and do modify vanilla BCs according to LLD specification and creating Join Field if required.
• Designing Applets and Views based on requirement specified and creating BO’s for view if not exist.
• Creating Links and Associate Link Specification for BC to BO. Association and Applet to Corresponding views, Views to Screen and Screen to Application.
• Fixing defects of low, high, medium and urgent priority in the areas of Configuration that were identified during the SIT and UAT phases.
• Developing the e-Online Standard interactivity Application for licensing that included creation of applets, views, screens, business objects, components, and exhaustive implementation of custom Siebel e-scripting to meet the business needs.
• Building, developing, creation of test scripts and testing of the Actuate Report as per the specifications and intensive defect fixing related to it.
• Deploying Actuate Reports in thick client and thin client environments.
• Customization of .SWTs/ .CSS based of the business requirements.