SUMMARY

• Assumed and held responsibility for business growth and bookkeeping of a a start-up enterprise for the last six months.
• Twelve months of experience as Technical Writer in designing and authoring end user documentation (such as release notes and online help updates for a major release, Tech Support release notes, user manuals usually custom to a client) for multiple projects while passing through stringent Document Development Life Cycle (DDLC) and Agile software development model to deliver documents on time, sometimes all on the same day.
• Collaborated with developers, quality assurance analysts, business and system analysts, Subject Matter Experts (SME), Product Managers, and Client Support team – resulting in help documentation whole and coherent in its outlook.
• Authored a major ‘How Do I….’ online help topic and two minor topics, which included navigating the user through a complex structure across three different modules, introducing the business need, process description, navigation path, and the impact of each field elsewhere in the system. This comfortably reduced client support dependency, eliminating client issues with severity 2 (major), 3 (minor) and 4 (trivial).
• Created the entire navigation structure, Table of Contents, and templates for the online help of a newly created software product.
• Worked with developers, quality analysts, and configuration to change in-house documentation format so that information going missing through the Software Developent Life Cycle (SDLC) is captured, and the inconsistencies that prompted the loss of information are plugged. Also worked with human resource and administrative staff to develop and implement appropriate editorial protocols for newsletters, Human Resource Policy documents, and memos.
• Was in charge of the editorial, constantly verifying all end user documents regarding issues of grammar, style, and technical accuracy.
• Constantly modified HTML tags to include or reorganize information in help authoring tool, HelpStudio 3. Developed a custom widget for tables in HelpStudio by redefining the properties of tags in CSS.
• Provided freelance content writing services including writing content to be displayed on the company’s website, providing product description to goods being sold online, social media marketing through blog posts, book reviews and other articles. Was the sole content provider for e-commerce enterprise Koovs for over 3 months.

Role: Business Development Associate Confidential,
Duration: 6 months

• Evaluate current market trends. Create business plan to incorporate functionality that is relevant to the business.
• Take decisions on investments in infrastructure and other expenses to be incurred by the organization.
• Observe current business process to track inefficiency.
• Identify target solutions that will increase efficiency, and design strategies to achieve those targets.
• Hold weekly meetings to discuss flaws and blocks occurring in previous week, and create a contingency plan to avoid them in the next.
• Perform bookkeeping activities on a daily basis.
• Perform a monthly audit of the transactions, infrastructure, and inventory.

Role: Technical Writer Confidential,
Duration: 12 months

• Document software/system manuals, system test plans, system test scripts, and procedures that satisfy needs of multiple work groups including business, technical, and end user using the following document types:

Document Type: Online Help

• Attend business requirement walkthroughs to understand required features and enhancements. Provide instructions for changes from documentation perspective, such as consistency in labels, wherever required.
• Maintain existing online help and include changes occurring due to enhancements in the product, such as new fields. Create new topics for new enhancements, such as introduced screens. Create navigation structure for the entire product – going from module to screen to field, and connecting each module using hyperlinks.
• Create builds to generate help in Microsoft Compiled Help (.chm) format and Portable Document Format (PDF).

How Do I… (Online Help)

• Interact with developers, business analysts, quality assurance analysts, client support, and SMEs to obtain information about the working of the product. Perform extensive research on each piece of information.
• Include the business need in introduction, navigation to screen, steps to be performed along with description of each field, and links to other topics and tutorials. Increase understanding using screenshots.
• Rewrite existing topics to include aforementioned details if the topic is part of the ‘How Do I…’ guide.
• Publish outline for the new help topic, and create hotspots on the outline image to link the topic below. Create snippets for easy reuse of content.
• Edit HTML and CSS properties to change properties of content being displayed, or to create custom widgets.

Document Type: User Manuals / User Guides

• Create custom user manual using predefined style, formatting, and structure.
• Include custom changes made to product – describing feature, field description, automation syntax, and instructions.
• Publish in Microsoft Word format or in PDF.

Document Type: Installation Guide

• Interact with Configuration team to obtain steps for installation, including installation of third-party software.
• Provide step-to-step guidelines for software installation, including screenshots and examples wherever required.
• Create Troubleshoot section to address scenarios where installation may be halted.
• Proofread and edit the document before release.

Document Type: Release Notes

• Compile information from Business Requirement Document and/or Defect Resolution Document. Interact with developers, business analysts, and quality analysts to obtain information about the change.
• Create new release notes in Microsoft Word for tech support or major and minor releases listing enhancements, defect fixes, automation systanxes, other guidelines and instructions. Publish in PDF.
• Follow established style guide for the release document, including formatting, quality of detail, and document structure
• Review release notes for technical accuracy, grammar, and style.

Document Type: Articles on SharePoint

• Research and compile all documents created within the organization such as Knowledge Articles, existing help and installation files, web tutorials, PowerPoint presentations, and audio instruction material. Constantly update newly created ones.
• Arrange documents based on product type, document type, and release date. Link them to documents uploaded on SharePoint.
• Edit documents regarding issues of grammar and style. Create styles to automate the documentation process.
• Work closely with technical and administrative teams to develop and implement appropriate editorial protocols. Ensure that established protocols have been followed on the document. Perform quality control checks on documents to ensure they adhere to in-house style guides.
• Provide training on authoring tools, technical writing practices and protocols existing in the tech writing industry. Create training material for the same.
• Work with business analysts over marketing presentations held half-yearly after every major release.

Confidential,Role: Freelance Conent Writer
Duration: 5 months

• Perfrom extensive research, assembling inputs through collaboration with all stakeholders in the organization, as well as through archives and other documentation.
• Amid tight deadlines, author the content to be displayed such as providing company, product or procedure description, and social media marketing through blog posts.
• Provide articles on social aspects to magazines and newsletters of non-profit organizations.

Role: Intern News Writer Confidential,
Duration: 4 months

• Research current news across regional languages and mass media.
• Work on a very stringent deadline as news would get outdated within minutes.
• Compile bulletins using Search Engine Optimization (SEO) techniques to be published on the website and across social networking platforms.
• Perform editorial checks to correct issues of grammar and style for all content being published on the website.

• Innovasys HelpStudio 3 – can write, format, and edit information on the Editor, change HTML and CSS properties to edit, re-organize information, or create custom widgets; capture screens, or even fields; publish manuals in Portable Document Format (.pdf) or Compiled Help File (.chm) format, create and manage snippets to reuse content, hotspots to link to any topic in the help file.
• Microsoft Word – can create and work with Templates and Styles to automate the documentation process, Alignment and Line Spacing to create a cogent document, Track Changes for editing, cross-reference to link in MS Word. Substantial knowledge of Microsoft Office.
• Adobe RoboHelp – can work with Project folder, layouts, creating Table of Contents (TOC) and Table of Index (TOI), Glossary of terms, creating compiled help file (.chm), different styles, working with HTML and CSS, linking and merging two help files, working with project settings.
• SnagIT – can capture images, work with regions including full screen, tab, fields or buttons, create videos and tutorials which can be directly included into the help file, Hotspots to link to the topic.
• Adobe Framemaker – can create and work with templates and use different formatting techniques to help automation and maintain consistency, create bookmarks, work with Master Page, Reference Page, Book, Page Layouts, Pagination, Tab Stops, Index, Glossary of Terms.

Bachelor of Technology in Computer Science