SUMMARY:

Be the subject matter expert for customers needing assistance. Specialize in secure infrastructure technologies such as Active Directory and domain services, identity and security, MS Azure, System Center, Hyper - V, and client operating systems and server infrastructure. Drive customers to adopt modern technologies to help them thrive in business.Meticulous, as well as a team player; my past has taught me the importance of teamwork, attention to detail, and dedication to get the mission accomplished.

RELEVANT SKILLS:

• Confidential Server 2003/2008/2012/2016
• Active Directory and Group Policy administration
• DNS, DHCP, and TCP Networking concepts
• Terminal Services and RemoteApp services
• MS SQL Server 2005, 2008, 2012 and relational database administration and development
• Visual Studio, ASPnet, VBnet code authoring
• IIS7, DMZ concepts and operations
• Windows 10 PC refresh projects
• Lync Server 2010 and 2013
• Confidential Office 365
• Amazon EC2 Web Services
• SCCM 2012/SCOM 2012 Deployment and Operations
• VMWare ESX and Hyper-V VMM
• IT Helpdesk customer service management
• Project Management

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Configuration Specialist

Responsibilities:

• Responsible for custom developer application integration, packaging, building and customizing configuration scripts, working with developers to determine requirements, coordination of deployment testing, maintenance of 6 development profiles with 80+ applications. Deployment of application through SCCM
• Responsible for developing and testing desktop, and laptop images for agency's enterprise, consistent with best practices.
• Responsible for Providing in-depth knowledge of technical concepts, practices and procedures related to Windows 10 operating system image development and support
• Responsible for the integration and deployment of the enterprise OS using Confidential System Center Configuration Manager (SCCM). Ability to image new PC’s and reimage existing PC’s utilizing the User State Migration Tool (USMT) to transfer/maintain user’s data.
• Responsible for the integration and deployment of the enterprise OS using Confidential System Center Configuration Manager (SCCM). Ability to image new PC’s and reimage existing PC’s utilizing the User State Migration Tool (USMT) to transfer/maintain user’s data.
• Responsible to Customize installation of complex software, create test machines, coordinate and track testing, fix bugs, schedule deployment plan, and deploy software.
• Ensure compliance with all security requirements onto the image.
• Responsible for System administration, system analysis, or system design and development
• Responsible for Windows 10 technical support experience with advanced knowledge of the Windows registry, file, and folder security, local/domain user security, and operating system trouble shooting.
• Responsible for Coordinating on Firmware/SCCM server DP upgradation to Windows Server 2016
• Responsible for Troubleshooting and resolving problems related to personal computers, networks or WANs/LANs

Confidential, Austin, TX

Technical Specialist with SCCM

Responsibilities:

• Responsible for working with Group policy objects, Active Directory roles Installations and configurations for Windows 2008 R2/2012 environments
• Automation in place where in all new procured servers in MSIT ( Confidential Information Technology center) will come under monitoring by pushing the SCCM 2012/SCOM 2012 agents using the run books in System Center Orchestrator(SCO).
• Delivering Windows and System Center infrastructure solutions in a datacenter environment. Responsible for Configuration and maintenance of System Center Configuration Manager 2012 infrastructure
• Responsible for Configuration and Management of Servers and Workstations using SCCM 2012, SCO (System Center Orchestrator) and SCVMM. Software distribution and Operating System deployments for end users using SCCM 2012
• Creation and maintenance of software application packages
• Responsible for Security compliance configuration for all endpoint devices in SCCM 2012
• Customized Standard Operating System Images using MDT 2013 Update 2/SCCM 2012, Confidential Patch and Vulnerability Management for 40,000 servers using SCCM 2012/SCOM 2012.
• Responsible for Configuring and maintaining security updates for servers/workstations using WSUS 6.2/SCCM 2012.
• Implemented and Managing centralized Key management Server (KMS) for volume licensing server for activating the windows and office applications.
• Responsible for Operating System image customization as per client requirement (Application customization)
• Confidential Windows Language Pack (MUI) Installation Based on Region specific
• Deploying customized applications based on Make and Model.
• Configured USMT task sequences for upgrading the windows XP systems to windows 7 and windows 8.
• Deployed windows 7 Customized image on 20 thousand nodes.
• Created and Deployed Factory base Images using Imagex and Unattended answer file.
• Responsible for providing Training to field engineer on Deployment methods.
• Creating release document and Installation Documents explaining various steps involved in building and deployment process.
• Configuring and maintaining security updates for servers/workstations using WSUS/SCCM 2016.
• Responsible for Root Cause Analysis for server/Workstation configuration issues affecting multiple endpoints.
• Responsible for extensively using PowerShell in creating Task Sequences for customized SOE (Standard Operating Environment) images.
• Effectively training competent customer service associates and continuing to provide outstanding service to customers using EMC Legato.
• Have created virtual machines using Azure management portal, Azure PowerShell cmdlets, Azure cross-platform command-line tools

Confidential

Technical Lead

Responsibilities:

• Responsible for Software distribution and Operating System deployments for end users using SCCM
• Configuration and Management of Servers and Workstations using SCCM 2012 R2 SP1, Wintel Client Engineering
• Responsible for I mplementation, Administration and Troubleshooting of Windows Server 2003/2008 R2 servers.
• Managing Shared Folders, Managing NTFS File and Folder Security within Windows 2008 R2/2012 Active Directory environment.
• Configuration and Management of Servers and Workstations using SCCM 2012 R2 SP1, Wintel Client Engineering
• Software distribution and Operating System deployments for end users using SCCM
• Responsible for Manual and Integration Testing of application packages.
• Worked extensively on Technical Documentation and Knowledge Management
• Backing up & Restoring Windows 2008 R2/2012 Active Directories.
• Documented procedures and package configurations supported installation of packages after they have been moved into production.
• Have worked on VMWare P2V, vMotion, ESXi clustering, VMWare troubleshooting, Configuration, VMTemplates, Cloning, DRS and HA.
• Responsible for the health of enterprise monitoring tools and infrastructure such as: SCOM, CA Application Performance Manager Suite, Orion SolarWinds, HP Network Node Manager, Nagios and AppDynamics.

Confidential

Software Engineer

Responsibilities:

• Responsible for Configuration and Management of Servers and Workstations using SCCM 2007 R2 SP1, Wintel Client Engineering
• Perform the Health Check of SCCM (System Center Configuration Manager 2007) Servers and generate SCCM (System Center Configuration Manager 2007) Inventory Report on weekly basis
• Interact with clients to resolve application related issues.
• Creating shims and fixes for applications having compatibility issues on vista.
• Group Policies, SOE Images, Confidential Patch and Vulnerability Management
• Managing Shared Folders, Managing NTFS File and Folder Security within Windows 2008 R2 Active Directory environment.
• Configuration and Management of Servers and Workstations using SCCM 2007 R2 SP1, Wintel Client Engineering
• Perform the Health Check of SCCM (System Center Configuration Manager 2007) Servers and generate SCCM (System Center Configuration Manager 2007) Inventory Report on weekly basis
• Interact with customers to resolve application related issues.
• Creating shims and fixes for applications having compatibility issues on vista.
• Group Policies, SOE Images, Confidential Patch and Vulnerability Management

Confidential

Technical Support Associate

Responsibilities:

• Troubleshooting user related issues on Windows XP, Mac OS X, Linux 8.0, Windows 2000 and Windows 2003
• Involved in providing Technical Support to US customers Confidential & Confidential (ISP) and Troubleshooting wired and wireless internet related issues.

Confidential

LAN Administrator

Responsibilities:

• LAN Administrator/Access Management Group Analyst
• Configuring and maintaining Active Directory - DNS server, DHCP server.
• Patch Management (Windows), troubleshooting MS-Outlook and Virus issues.
• Creating and Managing Windows 2003 user accounts and profiling them using required template, application groups, shared directories across 5 different domains in various locations spread over Asia and North America.
• Setup, configured, and maintained a networked environment containing five routers and switches
• Providing second level support to help desk team and resolve problem tickets generated by Global Service Desk ( Confidential ).