SUMMARY:

• IT Leadership Organizational Transformation Client Engagement Agile Transformation
• DevOps Fintech Enterprise Systems Strategies & API Strategy
• AWS/Cloud Technology & Innovation Financial Analysis Digital Strategy
• Senior IT executive and business leader with over 20 years of experience leading organizational transformations and creating enterprise - level technology solutions.
• Assesses complex business and client issues and rapidly develops effective solutions.
• Creates positive change, efficiencies and increased profitability.
• Enhances brand equity and stakeholder value through continuous innovation, integrity & transparency.
• Proven expertise in planning and executing large, complex projects including merger integration, organizational restructur ing, business model ing and corporate transformations.
• Builds upon inputs from sales, marketing, operations and financial teams to deliver business and technology solutions that produce impactful financial and operational results .
• Create s shareholder value through continuous innovation, integrity and transparency.

COE COMPETENCIES:

• Strategic Planning & System Roadmaps DevOps and Test Automation (BDD)
• Entrepreneur & SMB Start-ups Agile SAFe 4.0 Certified
• Robotic Process Automation (RPA) Program Management & Implementation
• Technology Leadership & Innovation Vendor/MSP Management & Optimization

TECHNICAL SKILLS:

Application Deployments & Tools: Atlassian Suite, Docker, AWS, Pivotal. IaaS, PaaS, vRealize, Siperian / Informatica, SAP, SharePoint, Oracle CRM, Veeva / Salesforce.com, Veeva Vault, Cegedim I Touch, I-Many, Model N, Aprimo, Jboss, Apache Tomcat, Spring Boot, IBM Softlayer

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Director Information Technology - Enterprise Development Services

Responsibilities:

• Awarded InformationWeek IT Excellence in DevOps & VMWorld TAM Automation Award for Application Automation in 2017,
• Completed Robotic Process Automation (RPA) pilot and establishing roadmap for targeted processes across the enterprise,
• Leading Multiple ‘Tribes’ including the Multifamily Portfolio and Corporate Systems Technology (HR, Finance, Supply Chain, Legal and Operations) in the adoption of lean agile software development and system management practices,
• Liaison with business executives and IT Leadership to ensure alignment with business priorities and shared service SLA’s
• Collaborated with Enterprise Architecture to develop and implemented system strategy roadmaps, harmonizing disparate data sets and standardizing underlying business processes,
• Rationalized system landscape retiring outdated legacy applications reducing Confidential and operational risk,
• Increased application development automation by 70% over target applications accelerating release cycles by 55%,
• Drove adoption of BDD test practices and automation reducing testing cycles by 60%,
• Introduced new capabilities including service virtualization and automated environment provisioning increasing productivity of development teams and accelerating speed to market for customer-facing applications built on Salesforce platform,
• Leadership role in Salesforce Center of Excellence driving adoption and governance including CRM, PaaS, and integration.

Confidential, Princeton, NJ

IT Director

Responsibilities:

• Transformed commercial engagement model by partnering with IBM to develop predicative analytics tool for use in targeting healthcare providers, organizations and payers. Payoff will be increased sales through the development of a new list of high potential targets that are currently unsolicited based upon traditional call & frequency based targeting strategies.
• Created an Confidential Center of Excellence leveraging resources from sales, marketing and IT to support release management, system enhancements and operational excellence. Reduced development time by over 40% and reduced support costs by 20%.
• Led deployment of Managed IT Services model leveraging on-shore / off-shore resources improving service levels (SLA’s) while reducing overall operating budget by 18%.
• On-boarded 350 sales professionals with no disruption to business by seamlessly migrating responsibilities for $5 billion Abilify brand from Bristol Meyers Squibb.
• Led design and deployment of commercial data governance structure focused on data quality, data stewardship, and information governance, reducing data errors and anomalies by 20%.
• Reduced project development life-cycle by 20%, by deploying Agile/Scrum SDLC development framework.

Confidential, Gaithersburg, MD

Director - IT Relationship Management

Responsibilities:

• Deployed CRM platform (Veeva) on a new mobility platform increasing adoption by over 40% and reducing Confidential by 15%.
• IT lead in the establishment of initial Data Governance Charter to better manage data accuracy, timeliness and governance across the Commercial organization. Error rates were reduced by 10% and report delivery cycles accelerated by 25%.
• Teamed with project management office to define systems development lifecycle processes and develop communication plans for IT and business teams, increasing on-time and on budget projects by 45%.
• Led deployment of new reimbursement manager field-force focusing on aiding healthcare providers and staff to navigate managed-care payer policies, increasing market share in key product line by 3.5%.
• Delivered technology enablement required for federally mandated Physician Payments Sunshine Act, avoiding potential penalties of $10,000 per violation.
• Drove $750,000 annual expense reductions through simplified redesign after comprehensive analysis of IT cost allocation and charge-back model.

Confidential, Brambleton, VA

Business Owner

Responsibilities:

• Top Performing Allstate Agency. Grew business to over $2.0M in premiums within four years achieving coveted Premiere Service status. Agency had received multiple recognition awards including Rookie of the Year, President’s Award, and Chairman’s Award.
• Property-Casualty, Life & Financial. Marketed personal and commercial lines of property-casualty products as well as life and financial services.

Confidential, Fairfax, VA

Global Strategic Systems Advisor

Responsibilities:

• Led division-wide deployment of customer relationship management system to over 1000 users in 15 countries throughout Europe, Asia and the Americas.
• Aligned business processes and validated solutions through a series of global workshops in key markets in South America, Asia, North America, and Europe, reducing the number of unique SOP’s by over 50%.
• Led global disaster recovery planning for regional business support centers located in Europe, Americas and Asia. Secured $2 million in funding for system projects and enhancements while acting as Information Services lead representing sales, customer service and order to cash teams.

Corporate eBusiness Manager

Confidential

Responsibilities:

• Led establishment of global eBusiness center of excellence in alignment with corporate objectives.
• Ensured smooth and consistent operations by designing detailed metrics and governance models and enforced enterprise-wide company objectives, guidelines, and policies across digital channels by creating corporate governance process.
• Cut marketing costs $1 million by introducing e-channels to support growth of flagship products.
• Reduced annual operating costs $45 million while increasing service levels by supporting the consolidation of 16 customer call centers across Europe, Americas, and Asia Pacific.

Commercial Business Manager

Confidential

Responsibilities:

• Led business development & planning efforts with key wholesalers and distributors across the Confidential region, and generated stability and consistent growth by developing and implementing reseller network strategy for multiple regions and markets.
• Aligned marketing and business strategies by launching a new field organization.
• Consistently ranked highest among 18 business consultants.
• Delivered new wholesaler partnership model to key markets in Mexico and Latin America improving strategic alignment across North American markets, improving overall market share by 7%.
• Improved Confidential regional market share by 13% and improved financial health of the network through the consolidation of wholesale partners via strategic M&A activity after the Confidential merger.