SUMMARY:

• Experience into IVR testing and call flows.
• Software testing experience working with WEB - based and desktop applications.
• Solid knowledge of the software testing methodology and software development life cycle (SDLC).
• Knowledge of Tandem EPOC (Base24) application.
• Experience in ATM Software, hardware, transactions testing. (Diebold, NCR, Nautilus Hyosung, Wincor).
• Familiar with localization testing (English, Spanish, Russian).
• Experience into Black Box, GUI, Functional, UAT, Regression, Performance, Integration testing.
• Expertise in writing test documentation such as test cases, check lists, etc.
• Experience in PC Hardware/Software configurations/installations and upgrades, troubleshooting and technical support.
• Strong work ethic and the ability to take on multiple roles to be successful.

TECHNICAL SKILLS:

Platforms: Tandem EPOC (Base24), Platform Central 24/7

Data Base: TSYS, IRIS, DTM

Automation: Cyara

Web Testing Tools: Firebug, FirePath, IE Developer, Chrome Developer, BrowserstackVirtual Machines: VMware

Bug Tracking: JIRA, ALM, Facets, Stash, OneTest, TFS, Rally, RedMind

SDLC Method: Agile, Waterfall

Browsers: Internet Explorer, Firefox, Chrome, Safari

PROFESSIONAL EXPERIENCE

Bilingual IVR Tester

Confidential, Richmond, VA

Responsibilities:

• Creating test cases in Agile environment using requirements, call flows and VUI specs (English/Spanish).
• Participating in the requirement discussion meetings, providing feedback on inconsistencies and open issues. Analyzing test results for suggestions on improvement.
• Currently testing ‘CE’-Conversation Engine and ‘DNN’-Deep Neural Network. This is a new speech recognition engine, as the old one, ‘MSE’, is going to end-of-support.
• Knowledge in Speech/DTMF of IVR including system, functional, regression and usability testing.
• Logging defects encountered during the testing into JIRA.
• Using TSYS - IBM mainframe backend for maintaining account/customer information.
• Conditioning test accounts using IRIS - Agent desktop application.
• Reviewing IVR reports, function codes, and call log verifications using 24/7 Platform.

Business UAT - Card Digital

Confidential, Wilmington, DE

Responsibilities:

• Tested Chase credit cards web base application.
• Created test documentation, test cases in Agile methodology.
• Responsible for cross browsing compatibility testing.
• Performed manual, functionality, regression, GUI, links, performance testing of Spanish interface, reporting Confidential bugs in ALM.
• Used TSYS database to validate the testing data.

Software Test Engineer

Confidential, Plano, TX

Responsibilities:

• Studied requirements and various business aspects.
• Performed IVR testing of Spanish version on Genesys platform.
• Communicated with local and offshore members.
• Created test cases into ALM

QA Tester

Confidential, Wilson, NC

Responsibilities:

• Performed IVR black box testing of Spanish version on Avaya Platform.
• Provided GUI, UAT, functional, regression, cross browser compatibility and links.
• Studied requirements and various business aspects in Rally.
• Created test documentation such as test cases in Agile methodology using TFS.
• Logging defects encountered during the testing into ALM.

Software Test Engineer

Confidential, Raleigh, NC

Responsibilities:

• Provided manual/automated testing and executed GUI, UAT, functional, regression, acceptance and boundary testing. (Font size, spell check, proper labeling, tab order for the form fields.)
• Work with development teams to reproduce problems and resolved before release.
• Performed black box testing cross browsing, links, performance and usability testing (folders/files misleading labels/information in popup windows, etc.)
• Created test documentation, test cases in Agile methodology.
• Analyze test results for suggestions on improvement.
• Participated in the requirement discussion meetings, provided feedback on inconsistencies and open issues.
• Logged defects encountered during the testing process into JIRA bug tracking tool.
• Experience with tools such as Jenkins, OneTest, Atlassian Stash and Browserstack.

Software Test Engineer

Confidential, Parsippany, NJ

Responsibilities:

• Software and hardware testing of ATM using Tandem EPOC (Base24) and Paragon ATM simulator. Tandem EPOC/ (Base24) applications used to communicate between ATMs Diebold, NCR, Nautilus Hyosung, Wincor.
• Tested in-house developed WEB based internal application.
• Performed manual testing of ATM states, screens, transactions as well as voice guidance in Spanish and English version. The software was specifically designed for the visually impaired persons.
• Performed black box, GUI, UAT, functional, regression, links, and performance testing.
• Created test documentation such as test cases in Agile & Waterfall methodologies.
• Communicated with local and offshore teams to resolve issues.
• Logged defects and provided linguistic support in Spanish translations using JIRA or Facets bug trucking tools.

Software Test Engineer

Confidential, Deerfield, IL

Responsibilities:

• Performed black box testing of English and Spanish versions of IVR (Touch Town, TCRx, Power Speech) systems.
• Studied requirements and various business aspects of retail pharmaceutical operation.
• Was involved in many types of testing including functional, regression, usability.
• Executed existing test cases and test suites. Updated test documentation when needed.
• Updated Central and Local Modes of Jump Server using SQL.
• Reported Software Anomalies using ALM.