SUMMARY:

• Over 18 years of IT Experience with CRM application developments and Analysis, Design and Testing with 6+ years of expertise with SalesForce.COM (SFDC), Force.com, Apex, Visual Force, Eclipse
• 10 years of Oracle CRM, Oracle OnDemand (OOD), MS CRM, SAP CRM, Kana Enterprise CRM application developments.
• 6 years of development with databases systems with MS SQL Server, Oracle Sybase SQL
• 10 years of development platforms: MS Visual Studio, Oracle SQL, MS Access, MS Office XP, COM, Oracle VB/eScript, PL/SQL, Sybase, VBScript/VBA, Rapid SQL, Actuate Reports, ActiveX, ASP, Crystal Reports, Analytics

TECHNICAL SKILLS:

Languages: Apex, Visual Force, SQL, Visual Basic

Operating Systems: Windows NT/2000, XP, UNIX, Linux

IDE: Eclipse, MS Visual Studio, Android Studio

Databases and Tools: Informatica Cloud, Oracle, MS SQL, Sybase, MySQL, Toad

Web Technologies: HTML, JavaScript, XML, XSLT, DTD, WebServices (SOAP), Rest API

WORK EXPERIENCE:

Confidential

CRM Manager

Responsibilities:

• Certified Developer & Technical / Functional manager completed configurations, and functional specification documentation with expertise on implementation of Salesforce.com applications and Integrations with 3rd party vendors
• Managed both Business client and IT consulting teams and enable decision making on requirements and solutions. Delivered solutions for Sales Cloud as per required scope and worked on design of the roll out strategy. Build on - going integration between SalesForce.com and Informatica Cloud services.
• Enhanced configuration of security settings between vendors and properties with Confidential DataPower Appliance and enable Confidential Policy enforcement with Confidential .
• Completed several review of Integrations with Confidential Portfolio applications, Delivering complete Rational Quality Manager (RQM) Test Suites and with executed scripts for validations of interface calls to SAP CRM solution.
• Executed integration of real time interfaces between Oracle and legacy systems. Hands-on experience with Oracle EAI Interface configuration. Created Oracle Workflows with Oracle EAI Adapter for Inbound and Secure WSDLs to be delivered over SOAP header.
• Managed the CRM Business Strategy team and deliver the CRM Case and Sales Assessment Options
• CTMS solution architecture and merging of the legacy Sheering Plough and Merck applications Design and resolving the Enterprise Business Information Model (BIM), information concepts which are shared across the enterprise and Oracle CTMS object mappings.
• Management the Production Roll-out of Oracle 8.2.1 with Oracle Call Center Anywhere Components (CCA).
• As the SalesForce.com Tech Architect, created the solution for transforming SharePoint application into re-useable components with SFDC. Developed the End-to-End SFDC Technical Architecture Objects (ERD). Managed offshore team for daily deliverables. Created the business processes and confirmed by business. Managed and delivered data migration. Set up profiles, queues, views, workflows and roll out of custom Security model. Created visibility matrix of expected Recordtypes and profiles. Created workflow with outbound emails campaigns. Created .NET WebServices integration into SFDC application.
• As the SFDC Business strategy, lead created and managed a team of consultants to deliver SFDC CRM Case and Deployment Assessment Options for Sony Sales and Services divisions.
• Using SFDC CRM best practices. Developed the entire roll out a mySAP CRM Architecture with Mapping of Sony Legacy applications to SFDC CRM objects and Interfaces with Interaction Center
• As the CRM proposal lead, created vendor analysis to deliver SFDC CRM use case and assessment options for Confidential outsourcing options with SFDC. Using Automotive CRM solutions and practices created the analysis of several CRM systems compare. Developed mapping of business processes with Confidential organizational architecture.
• Optimization of the best options with complete Oracle On Demand (OOD) Cloud based CRM Application. Customizing the application with automation for NY Public Services organization contact center and provide solution to maximize customer business results. Customizing the embedded analytics to provide the insight on Call Center key performance metrics.
• Configured Oracle tools on Order views to interface with the runtime pricing engine.
• Lead Designer for technical analysis and implementation for integration between Oracle and EAI MQ Series XML messaging to Lawson Financials Application.
• Setting up Oracle State Model Transitions, Rules, and Expressions.
• Designing and programming of Actuate Reports with Actuate 4.1
• Lead designer of Oracle ePharma Application configuration.
• Designed the integration between Oracle Virtual Business Component and Oracle ERP
• Directed Business Process and developed Dynamic Credit Authorization tool with HTTP adapter.
• Executed the integration between Click scheduling Software, RIM and Oracle with Extended MAPI.
• Customized messages with Oracle Communications Server through Internet SMTP/POP3 adapter.
• Streamlined Integration between Business services and WebMethods with Oracle VB.
• Assembled new reports with Actuate Developer Workbench 4.1
• Conducted configuration of Business Components, Applets for Oracle Field Service.
• Conducted the conversion of Oracle 99.5 Financial Services Application to 2000 version.
• Processed EAI data conversion and data mapping.
• Designed Oracle Confidential deliverables in client project plans.
• Programmed Adaptive Confidential Confidential driver Confidential for Oracle Application to ensure seamless integration of extended functionality of Confidential driver.
• Customized Applets, Business Components & Services with Oracle Tools 2000 and ActiveX