SUMMARY:

• An experienced IT professional with more than 20 years experience.
• Career highlights include strong focus areas in IT Governance & Strategy as well as Program & Portfolio Management.
• Confidential area of expertise in building IT organizations from the ground up and/or re - engineering existing organizations for greater efficiency.

SKILLS:

Extensive experience using Word, Excel, PowerPoint, Outlook, MS Project, OneNote, Access, Visio, Business Objects, Teradata, SAP, SharePoint, Niku, ACT, Lotus Notes, ITG, Clarify, Workday, IDM, etc. Knowledgeable in various project life cycles and IT methodologies including PMBOK, SDLC, Waterfall, Agile, ITIL, MSF, MOF and Six Sigma practices.

EXPERIENCE:

Confidential

Chief of Staff/Director, IT Governance & PMO

Responsibilities:

• Responsible for the creation of previously non-existent IT Program Management Office (IT PMO) as well as the establishment of IT Governance standards and practices across the company. The project portfolio included CRM transformations, e-Commerce and Retail Store projects, Digital and Web projects, IT infrastructure and stabilization initiatives as well as SAP enhancements and new module implementations.
• Served as Chief of Staff for CIO & CIO Leadership Team providing insight and guidance in overall IT Strategy and day-to-day operations. This included direct management of external consultants and vendors, drafting and/or approving all IT communications, publication of departmental metrics & reporting, demand forecasting and resource planning, internal real estate requirements as well as financial and budgetary oversight for major IT initiatives and investments.
• Functioned as CIO’s “#2” in day-to-day management of department deliverables (both in/outbound), facilitated strategic and transformational planning discussions and represented the CIO Leadership Team in executive meetings, presentations and interactions with all internal customers including the CEO Staff.
• Led a team of 100+ internal and consultant resources in the successful implementation of the company’s first ERP (SAP). The implementation was touted as the most successful ERP implementation in the “Berkshire Hathaway galaxy”.
• Established processes for prioritization and approval of requests for services requiring IT resources which helped to drive multiple programs and initiatives through the organization with a finite set of resources.
• Created standard set of metrics and reporting to identify project management efficiencies as well as gain more predictability and, ultimately, improve service delivery.
• Managed and mentored a team of 30 comprised of Program & Project Managers and Project & Business Analysts. Also responsible for Data Governance, Change Management and Release Management functions and resources

Confidential

PMO & Program Manager

Responsibilities:

• Responsible for the update, prioritization and maintenance of the Distributed Systems portfolio of projects including the associated demand/resource management, cross-impact analysis, and reporting necessary to assist Sr. Management in financial project decisions.
• Facilitated the Infrastructure Architecture Governance Board, a cross-enterprise team responsible for determining technology standards as well as authoring and executing architecture roadmaps across I&O departments and functions.
• Managed multiple large programs including creation and implementation of an internal Private Cloud offering (IaaS & PaaS).

Confidential

Sr. Manager

Responsibilities:

• Selected by Sr. Leadership as part of initial group of 5 individuals to create an Information Management & Business Insights ( Confidential ) organization previously non-existent. Once the Confidential organization was established we successfully delivered various Business Intelligence, Data Warehouse & Reporting projects and programs for Cardinal’s Pharmaceutical Segment of ~ 3000 internal customers.
• Reengineered internal departmental processes and partnered across multiple IT organizations to establish “Quick Wins” program (in lieu of any formal PMO) enabling internal business customers to receive minor IT enhancements and business process improvements at no cost to the business. In the first year, the program resulted in a reduction in overall data debt through the elimination of Access databases as well as financial savings (including reduction in business process hours) of $41M.
• Led an Application/Development Team of ~30 domestic resources responsible for both internal and external customer projects and development initiatives primarily using SAP/Business Objects for reporting and dashboard creation. Also managed a 6-person off shore (India) team responsible for all (run) support processes post project deployment.
• Created and implemented governance processes around innovative use of Teradata data labs. Recognized by Teradata vendor as a leader in this area and asked to present a keynote speech at Teradata Partners Conference in October 2011.
• Led the Customer Master Data work stream and functioned as the Customer Master Data Analyst on a multi-year/$500M project to transform the Medical Segment’s business processes while simultaneously upgrading their ERP platform (SAP) and applications.

Sr. Consultant

Confidential

Responsibilities:

• The only position of its kind within Cardinal created specifically to turn a dissatisfied internal customer (Contracts & Pricing) to a satisfied customer and transform their business requirements/pain points into viable IT solutions while mending the bridge and relationship between IT and this business customer.
• Educated the business on IT project life cycles and methodologies to temper expectations for delivery and efficiency.

Independent Consultant/Change Agent

Confidential

Responsibilities:

• Hired by a local start up company to assist in building an IT organization.
• This included putting processes and procedures in place to ensure a model that was efficient, scalable, flexible, and sustainable.
• Responsible for authoring and implementing company-wide metrics to assess efficiency and project throughput, mitigate delivery risks, and communicate overall IT effectiveness to Sr. Leadership.

Confidential

Director, IT PMO

Responsibilities:

• Responsible for authoring a strategic plan to build and ultimately manage the Information Technology Project Management Office (IT PMO) supporting all internal business units and external clients.
• Increased overall project throughput by 83% within first 6 months of implementing IT PMO strategic plan.
• Responsible for resource forecasting and demand in support of $9M project portfolio. This includes internal initiatives and resources from business units as well as IT.
• Managed and mentored team of 10 domestic and 9 off shore (Russia) resources to ensure proper alignment with new SDLC processes for design and development of all projects managed by the IT PMO.

Confidential

First Vice President, Technology Program Managing Director

Responsibilities:

• Led the Confidential Retail Business & Program Management Office ( Confidential ) comprised of 34 Program and Project Managers as well as 7 Business Analysts and Associate Managers.
• Responsible for the day-to-day execution and delivery of all Retail Infrastructure projects with a portfolio in excess of 950 projects and $250M annually.
• The Business Management Office (BMO) was responsible for budget & expenses, metrics & reporting, demand forecasting and resource planning, real estate and resource strategy, communication, process documentation and asset inventory and management for an organization of approximately 500 people.

Confidential

Program Management & Architectural Governance Officer

Responsibilities:

• Created, implemented and managed the enterprise decision process covering all technology standards, policies and exceptions.
• Served as Program Manager for one-time/one-year software reduction initiative resulting in $13.5M in software expense reduction and $6.2M in cost avoidance.
• Established and managed the Enterprise Software Asset Management (eSAM) organization in November 2003 resulting in $2.1M savings in first 2 months.

Confidential, NY, NY

Vice President

Responsibilities:

• Responsible for the creation of an Enterprise Architecture Organization and associated PMO - both organizations were previously non-existent.
• Managed the overall program of the Technology Review Board ( Confidential ). The Confidential is the governance board that reviewed business cases for proposed technology spends greater than $250K and validated that claimed cost savings are realizable.
• Implemented and managed the end to end processes for a total of 43 Task Forces and Steering Committees including providing the documentation for each meeting as well as driving and tracking delivery of goals, objectives and milestones.

Technical Recruiter, NY, NY

Confidential

Responsibilities:

• Developed new accounts and managed existing accounts to enhance relationships with corporate clients.
• Consistently achieved a 90+% success ratio in recruitments/placements over a 3-year period.

Confidential, NY

Program Manager

Responsibilities:

• Investigated Cooperative Marketing opportunities with existing business and technology partners.
• Established priorities based on ROI, implemented appropriate opportunities and tracked their success.
• Created procedures and reports to effectively forecast and measure direct and channel sales initiatives.
• As a result, sales forecast accuracy increased by 35% and sale cycles were shortened by an average of 30 days.