SUMMARY:

• Top 1000 (751) Salesforce Administrator medal from Salesforce (2016) for designing and providing efficient Solutions
• 5+ years of experience of application design, customization, development, support on Salesforce.com, Force.com platform, and Web based application using Apex.
• Experienced in functional data model for a business application; designing junction objects and implementing various lookup fields, master - detail relationships, field dependencies, and force.com approval processes.
• Configuration specialist experienced with fast paced development methodologies such as Agile.
• Full SDLC from requirements to analysis and design, implementation, integration, testing and maintenance.
• Integrating Salesforce CRM with Siebel CRM using web services.
• Creating Web-to-Case, Email-to-Case to generate new Cases.

TECHNICAL SKILLS:

• Salesforce. SFDC Administration,App Creation, Apex code, Visualforce, Email Templates, Formulas, Validation,Workflows and Approval process, Triggers, Reports, Dashboards.
• Test Driven Development Tools: SOUTH (Siebel Object Unit Test Harness), Siebel - Financial Service v8.1.1.7 CallCenter v7.7, v7.8, Field Service v7.7. Sales v7.7. Siebel tools, Configuration, Scripting (Server, Browser, BS), Workflows, Siebel EAI, Order Management, Server Administration, Application Administration, Assignment Manager, Siebel Remote, Remedy Ticketing system, Development Methodologies (Spiral,, Agile, Test Driven Development/ Confidential ), Reporting: Actuate, C/C++, Java, JavaScript, VB, VB Script, HTML, XML, Shell Scripting (Linux), Oracle 9i, Microsoft Access, Microsoft SQL server, Microsoft Visual Source Safe, Tortoise SVN: A Revision control system.

EXPERIENCE:

Confidential

Salesforce CRM Developer

Responsibilities:

• Salesforce Development
• Apex Triggers, Classes, Visual force, Bulk job and scheduled jobs
• Work with third party apps like Marketo, Fieldtrip, Domo, Alteryx, DBAmp, eMaps, Five9 CTI Integration,Showpad, Cloudingo, Ringlead
• Web to lead and Force.com sites build and management
• Web to case, Email to case management
• Salesforce.com case management, product management, automated email services
• Service cloud implementation, Sales cloud management
• Salesforce platform encryption, key management, key rotation, secure PHI data
• Salesforce administration, User, Roles, Profile, Territory management
• Reports, Dashboards, management, refresh and scheduling
• Setup Apps, objects, page layouts, related lists, Tabs, Validation rules, Workflow rules, sharing rules, exception rules, approval processes, Outbound/Inbound messages
• Lead gap analysis. Responsible for analysis, plan, designs and verification and validation process
• Manage flow versions and process builder
• Email templates, visualforce email templates
• Debug logs, Test class creation, Custom settings, Data loads,
• Sandbox refresh, Sandbox instance management
• User training, Support sales operations, Client Services and Technical Services group
• Responsible for all development and management of a system which assures delivery of high quality and high performing system, within a reasonable time frame

Confidential, San Francisco, CA

Salesforce CRM Development

Responsibilities:

• Requirement gathering specific to migrate REC Solar Salesforce(SRS) to Confidential North Salesforce(SRN)
• Plan migration of Schema, Data and Business rules/processes
• Plan seamless movement of users and plan user training.
• Analyse the SRS Service contract process flows, write user stories
• Interact with Product managers, SRS Admin and users to understand and map process flows
• Use Informatica cloud to migrate data
• Manage Lead assignment and lead assignment rules based of different types of sales/install partners
• Plan release and eventually less dependence on SRS platform
• Validation Rules, Workflow Rules, Sharing Rules, Approval Processes, VF Pages, Controllers, Apex classes, Triggers, Test Classes
• Views, Fields, Reports, Dashboards.
• REST API for Google Calendar integration
• Salesforce Development
• Apex Triggers, Classes, Visual force
• Reports, Dashboards, Email templates, Batch jobs
• Post Release Troubleshooting

Confidential, Burbank, CA

Salesforce CRM Development

Responsibilities:

• Salesforce Development
• Apex Visual force Coding
• Reports, Dashboards, Triggers, Approval processes
• Web services
• Apps,Objects, Sharing rules
• Related Lists, Tabs, Roles, profiles

Confidential, Irvine, CA

Salesforce CRM Development

Responsibilities:

• Customized and personalized Salesforce.com to fit environment's specific needs.
• Created new user accounts and configured Salesforce.com to fit security needs at the user and organization levels.
• Set up Apps, Objects, Page Layouts, Related Lists, Tabs, Roles, Profiles.
• Validation Rules, Workflow Rules, Sharing Rules, Approval Processes, Outbound/Inbound Messages.
• Lead, Account, Contact, Opportunity Managements.
• Lead conversion process, email-to-case, web-to-lead implementations.
• Business specific reports and dashboards.
• Developed using Visualforce, Apex, Triggers, Webservices, JavaScript.
• Code optimized with respect to governor limits of Salesforce.
• Unit tests code coverage and deployments.
• Data migration and manipulation using Salesforce tools.
• Integration using salesforce APIs.
• Training and Change Management.
• Coded the necessary Business Services, configure workflows.
• Coded relevant sqls for clients to serve as basis for BI reports.
• Configured and customized applets, pick applets, views, screens, BCs, BOs, user properties, Joins, Links, MVLs, MVGs, Workflows and Business Services.
• Generated WSDL’s for Inbound/Outbound Web services.
• Tested WSDLs and managed changes to data maps.
• Raise Siebel SRs with Oracle Corporation to troubleshoot a particular functionality and unearth possible product defects in Siebel and request patch releases relevant to the present implementation of the system.
• Understood, analyzed, and avoided possible job failures which prevented regular backups of data from Siebel iCON system. Kick start failed jobs to temporarily avoid issues.
• Performed root cause analysis and conduct Problem Analysis meetings with all tiers of support.
• Involved in production support and new Siebel requirement configuration. Recently involved in release of Siebel version v5 to global users.
• Provided global support for CRM systems. Global support and interaction with clients from North America and Europe.
• Aware of CRM architecture and the third-party systems the system connected to and troubleshot in case of issues.
• Aware of the integration architecture between Siebel, SFDC InputAccel and various other applications which connected to CRM systems.
• Troubleshot Autosys jobs which dump/extract data to/from CRM Systems and troubleshot if necessary by analyzing Powercenter workflows.

Confidential, El Segundo, CA

Salesforce CRM Developer

Responsibilities:

• Changed to add new products to the existing product line and make changes to the product attributes and Framework (Forward mapping framework).
• Troubleshot web services and wsdls.
• Configured non serialized and serialized (IRD) products.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information.
• Integrated Salesforce CRM with Siebel CRM using web services API.
• Code and Workflow changes for implementing new functionality on Disconnected Accounts eg: Equipment pickup.
• Successfully tested fire in Siebel Field Service, Wireless and Partner portal.
• Troubleshot by looking up at logs, changing log levels(Admin-Server Configuration).
• Tested whether the values are passed and received successfully between the server calls.
• Handled various web service calls.
• Matched various work order and order line item criterions to fit a line item to an order. Proficient in Forward mapping and backward mapping.
• Dealt with compatibility and capability.
• Made design level changes for incorporating serialized non-IRD assets.
• Performance tuning by looking at the background SQL (long running SQL’s). Studied and resolved any performance impacts.
• Created technical specification document and unit testing.
• Handled defects raised by testing team and perform root cause analysis.

Confidential, Bothell, WA

Senior Technical Associate

Responsibilities:

• Maintained Quote Approval system and developed reports in Actuate. Chiefly a CRM Configuration consultant.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Worked with various salesforce.com objects like accounts, contacts, leads, campaigns, reports, and dashboards.
• Wrote code and Business Services for data loading.
• Received change requirement from Business and map it to technical requirement and Estimate effort required.
• Troubleshot Integration Objects, Integration Components, Web Services, Data maps, EAI Dispatch Service.
• Involved in User Acceptance Testing (UAT) with business users and interaction with development team for the defects raised.
• Involved in each phase of Siebel Implementation Life Cycle which includes Analysis, Design, Configuration, Testing and Maintenance.
• Designed Business Scenarios using Siebel Tools Configuration. Developed lots of Applets, Views, Picklists, Links, MVLs, and Joins etc.
• Conducted HLD and DLD review sessions with architectural team.
• Assessed functional requirement, performance of gap analysis and implement relevant system changes to achieve functionality.
• Feasibility study, impact analysis and effort estimation for enhancements of current release and future releases.
• Generated WSDLs for Inbound Web services.
• Consumed WSDLs for Outbound Web services.
• Created custom BS for HTTP Data Send, to resolve Certificate Issue for Outbound Web services.
• Added fields in BCs to create corresponding report/sub report fields, generating ROLs.
• Changed the code behind in reports to bring over new fields and wrote business logic, added report sections.
• Changed terms and condition sections for actuate reports.
• Coordinated with different application teams/stakeholders to make the integration work.

Confidential

Senior Technical Associate

Responsibilities:

• Maintained Openreach WLR T2R system. ( Confidential - UK). The Agile process model was adopted requiring consistent incremental releases for rapid, weekly, high quality software delivery. Chiefly as a Siebel CRM Configuration consultant.
• Assessed functional requirement, performance of gap analysis and implement relevant system changes to achieve functionality.
• Implemented datamap changes, External Integration Object and Internal Integration Object changes.
• Incorporated VoFTTP products in the WLR product stack.
• Reviewed high level design documents to produce the lower level design (LLD) to build software release.
• Built Unit Test Cases and made relevant changes to regression test cases.
• Fired the test cases to ensure functional compatibility across various environments.
• Srf replacement and component bounce.
• Workflow and Business Service changes.
• Simultaneously handled multiple releases.
• Baseline dbf and rekey the changes of the next release on the baseline srf.
• Recorded changes in various systems like VSS (Visual Source Safe) so as to work in tandem with the L2C team.
• Coordinated with L2C team for making changes which may affect their functionality.
• Coordinated with the upstream HUB team and downstream NEO team with the output xml and xml schemes.
• Maintained performance checklists so as to note any future improvements to the existing object.
• Implemented Test Driven Development ( Confidential ) in the team using SOUTH (Siebel Object Unit Test Harness) tool.
• Responsible for error-free weekly releases.
• Mentored less experienced resources in the Siebel domain.
• Provided the essential design/development support to the testing team.
• Provided release cut-offs, supported the release, and discussed any change scenarios with designers.

Confidential, NJ

Software Engineer

Responsibilities:

• Extended Case Management capabilities.
• Automated Case creation (Service Request).
• Created reports using Actuate reports.
• Created Virtual Business Components (VBCs).
• Automated Field Service Process using Siebel Email Response, SmartScripts, Workflows, Custom business Services and Generation of Reports.
• Created custom buttons and Business Services for Outbound email communications in conjunction with various email templates and State Models.
• Implemented email administrator related responsibilities such as making changes to response groups.
• Configured and customized Business Services to handle Time calculations.
• Created Hierarchical Picklists across Service Request and Action Business Components.
• Customized validation process by configuring server and browser level scripts to popup friendly error and warning messages.
• Implemented Smart Scripts for Custom Quality Management System.
• Implemented Siebel Best Practices for implementing error handling mechanism.
• Performed code refining process to identify tool level configuration over scripting for overall performance.
• Performed System Tuning by utilizing various User properties.
• Prepared Functional Specifications of processes to be developed.
• Understood client requirements and interaction with Functional Leads.
• Customized various Siebel objects, configuring Business services, workflows etc..
• Interacted with testing team and bug resolving.
• As an offshore coordinator, communicated with clients to gather requirements and translating them to technical specifications to enable continual functional enhancements.
• Fine tuned the system through regular production releases.

Confidential, Phoenix, AZ

Software Engineer

Responsibilities:

• Prepared technical specifications, unit test cases, and configuration in case of enhancement requests.
• Problem analysis and resolution according to TRIAGE guidelines.
• Communicated with client for issue handling.
• Successfully implemented 20+ CCTs (Configuration Change Ticket) which explores different areas of Siebel.
• Implemented Opportunity Transfer project using SmartScripts.
• Problem analysis and resolution according to TRIAGE guidelines.
• Server maintenance and runtime errors handling.
• Siebel Remote issues handling.