SUMMARY:

• Sales Engineer of Hosted Cloud Services with a proven record of exceeding goals while introducing new technologies to the market.
• Proven developer of effective new solutions and tools in the Marketing and Sales of cutting edge IT products. Overseer of complex global IT Enterprise systems and services providing reliability along with consistent cost savings.
• Twenty five years of experience working with the latest technologies in the Telecommunications industry as well as managing the business and budget functions of Enterprise IT. Deep understanding of the buying and selling of Enterprise IT Products.
• Exceeded Sales targets in the selling of cutting edge hosted PBX and Contact Center services to Enterprise IT customers.(8x8)
• Established the procedures and best practices for a growing department of UCaaS Sales Engineers. (8x8)
• Created effective customer facing Marketing material and Technical Training material, as well as internal work flow and communication processes for brand new enterprise Software products.(RIM)
• Cultivated strong strategic relationships with large global customers from various industries.(8x8 & RIM)
• Provided scalable and efficient IT Voice Services during firm’s 500% growth (up to 2100 employees) with no additional headcount to the IT Voice staff while reducing telecom costs by ≈15% ($750K). ( Confidential )

TECHNICAL SKILLS:

Software Applications: SalesForce.com, NetSuite, 8x8 UCaaS, MS Office, MS Project, AVAYA administrative software, Cisco UCM, Blackberry Enterprise Products

Platforms/Operating Systems: Windows XP, Unix, iOS, Droid

Other: Telecom Vendor Tools/Applications

PROFESSIONAL EXPERIENCE:

Confidential

Sales Engineer

• Partnered with Enterprise Account Sales Managers responsible for designing and demonstrating custom solutions for multi - media Contact Center and Hosted Cloud PBX customers.
• Exceeds Sales goals teamed with a variety of Account Executives selling to a variety of industry verticals.
• Designs complex Enterprise Voice infrastructure solutions leveraging UCaaS, Contact Center, CRMs, mobile, and Telephony technologies.
• Demonstrates the value of complex products to all customer types fitting the product to the customer’s requirements.
• Develops many internal work flow and communication processes and procedures for global department of Sale Engineers.
• Trains many new quality Sales Engineers as well as Enterprise Account Managers new to the industry in the understanding of the Hosted PBX and Contact Center customer and the latest technologies.

Confidential

Sales Engineer/Technical Account Manager

• Teamed with Strategic Account Sales Managers responsible for creating business cases, designing system architectures, and providing technical solutions in MDM, MAM, VoIP, and VoWLAN to new customers. Maintained ongoing relationships with customers which fostered Inside Sales opportunities and overall high customer satisfaction.
• Exceeded Sales targets resulting in the top performance amongst peers.
• Built extremely strong relationships with members of many Fortune 500 firms from Banking/Finance, Medical/Pharmaceutical, Government, and High Tech industries.
• Coordinated the efforts of multiple internal and customer teams to manage the complex installation of brand new software products into various IT Infrastructure environments.
• Authored effective customer-facing Sales Presentations, Training Documents, and Operational Manuals for brand new products.
• Created Sales and Marketing tools such as ROI calculators as well as CRM work flows for new products.
• Trained many new quality Sales Engineers as well as Strategic Account Managers new to the industry in the understanding of the IT customer and the latest technologies.

Confidential

Principal Telecom Analyst

• Provided cost-effective, productive Voice Services consistently to employee base during several large mergers in which company staff grew from 300 to 2100 employees while maintaining IT Voice headcount of two (2).
• Negotiated Telecom Vendor Contracts, reducing 20% from previous run rates. Saved $2M over 5 years.
• Managed the IT Infrastructure installation and relocation of several sites.
• Designed and managed global voice network including multi-site call center environment with varied equipment types and vendors. Provided 2100 employees with mobile technology and remote office telecommunication services.
• Lead Administrator for AVAYA PBX, Audix vmail, ASPECT ACD, RIM BES, and all Telco and Voice services for 100 plus remote small offices.

Confidential

Director of Technical Services

• Creator of the Operational Models and Procedures for the Distribution, Installation, and the Customer Technical Support of the software product.
• Coordinated multiple vendors, technicians, and customer personnel in complex Installation Projects
• Hired, Trained, and Managed a Customer/Vendor Technical Support desk of 8 members.

Confidential+

Telecommunications Manager

• IT leader for Voice/Data Network services, IT budget and IT Project Management.
• Designed and Managed the IT Infrastructure build out of a new HQ building as well as trimmed $250K (10%) of IT Operating expense.

Confidential

Telecommunications Analyst

• Managed the IT Infrastructure build out of a new HQ building, lead the “Y2K” compliance project.
• Lead administrator of Nortel CS1000PBX, Meridian Mail, and all Voice Services.

Confidential

Telecommunications Analyst

• Provided office voice, voicemail, mobile & home office services for 900 employees.
• Lead the “Y2K” Compliance Project for assigned group.
• Rolled out several cutting edge technologies while providing reliable “up time” to satisfied End-Users.

Confidential

• Held various entrepreneurial posts involving the creation of new business; from Marketing/Advertising of new products to the building and managing of a 100 agent Customer Call Center.