SUMMARY:

• 12+ years of total IT experience with application planning, design, development and maintenance based on JAVA, J2EE and Pega platforms.
• Experience in development & support of large scale enterprise applications in Healthcare and Pharmacy Benefit Management (PBM) applications.
• 6+ years of development experience with JAVA/ J2EE applications.
• 8+ years of development experience with Pega applications.
• 4+ years of experience working on production support roles (tickets, CRs, defect fixes, protraks and war rooms)
• 5+ years of experience in being a primary SME for health care and finance based applications.
• 4+ years of experience in working as a lead coordinator for the offshore team.
• 7+ years of experience working on Unix/ linux systems.
• 7+ years of experience working on Oracle (development/ coding experience).
• 12+ years of experience working on Windows based applications.
• 12+ years of experience with SQL, mySQL, MSSQL, PHP (LAMP).
• 12+ years of experience with PEGA implementation cycle including rules development, business process modeling, data modeling, testing & deployment.
• 12+ years of experience using XML and related technologies.
• 12+ years of experience using application/web servers - Web Sphere, WebLogic, Tomcat, OC4J
• Pega certified.
• Master’s degree in computer science.

TECHNICAL SKILLS:

BPM Products: PEGA Rules Process Commander (PRPC 5.1/5.4/5.5/6.1/6.2 )

Familiar and well experienced with: Sitescope, Opeview, Alarmpoint, Agentless, BSM monitoring tools.

Languages: Java, XML, SQL, JavaScript

Technologies: Servlets, JSP, JavaBeans, EJB, JMS, JDBC, LDAP, UIX, CSS, AJAX Development Frameworks J2EE, Apache Struts, Struts Validator, Spring

IDE/Tools/Packages: Eclipse, JDeveloper 10g, WinMerge, JIRA, WinCvs, Ant, Microsoft Visual SourceSafe, CVS, Rational ClearQuest, Rational Rose, XMLSPY, OpenJMS, Toad, SQLyog, Microsoft Visio, Softerra LDAP Administrator & Browser, OpenLDAP, FrontPage, Jakarta Commons Net, Quartz Enterprise Scheduler

Web/Application servers: WebSphere, WebLogic, Tomcat

Databases: Oracle 8i/9i/10g, SQL, MySQL, MS Access

Operating Systems: Windows 2003 server/ XP, UNIX, Linux

WORK HISTORY:

Confidential

Pega LSA

Responsibilities:

• Responsible for designing the implementing migration of applications running on legacy platform (Savvion) to Pega 7.1.x.
• Responsible for designing and implementing Pega platform upgrade from 5.4 to Pega 7.1.x version.
• Lead and guide offshore team
• Coordination with business admin team throughout the migration and upgrade process.
• Design the class structure and data model for the application.
• Responsible for designing all the business logic including declarative processing, process modelling and UI design.
• Performed hands on coding on various areas including security setup, integration, UI design and declarative processing.
• Performed code packaging and deployment to production, ensured smooth and successful ‘Go-Live’.

System Environment: PRPC 5.4, 7.1.7, JBOSS, CPM HC, DB2 database, Linux.

Confidential

Pega LSA

Responsibilities:

• Responsible for designing the implementing Licensing application for California Health Department in PRPC 7.1.7 version.
• Attend and lead JAD session discussions
• Design the class structure and data model for the application.
• Visualize the future state requirements of the application and design it accordingly.
• Discuss the integration components and the provide the best approach for integration other services and components to the LFS application.
• Designed and implemented historical data migration from old legacy (non PRPC) system to the new LFS system.
• Responsible for ensuring best practices and guardrails are followed by the developers during implementation.
• Responsible for designing all the business logic including declarative processing, process modelling and UI design.
• Performed hands on coding on various areas including security setup, integration, UI design and declarative processing.
• Performed code packaging and deployment to production, ensured smooth and successful ‘Go-Live’.

System Environment: PRPC 7.1.7, JBOSS, PegaGov, LicensingFM, Oracle database, Windows 2012.

Confidential

Production Support Lead

Responsibilities:

• Technical Service Lead and Primary SME for mission critical Pega based applications.
• Be the primary driver of P1/ P2 war rooms.
• Responsible for the design, architecture and maintenance of Pega applications running on windows/ unix platforms.
• Lead coordinator for offshore resources. Leading and mentoring offshore resources.
• Monitoring and analyzing of incoming tickets (incident and problem tickets).
• Assigning tickets and CRs (change requests) to offshore team and monitoring the assigned tickets on a periodic basis.
• Daily meetings with offshore team to discuss various O&M issues including training and guiding them in the correct direction.
• Conduct weekly meetings with Business users and provide weekly updates on tickets/ pending projects/ upcoming deployments, root cause of the previous P1/ P2 war rooms and such.
• Lead and guide consultants on various O&M issues/ tickets/ war rooms.
• Working closely with business admins and users on O&M issues including tickets, CRs, user issues.
• Working closely with service manager and service coordinator and updating them on various O&M issues.
• Scheduling weekly meetings with business admins to discuss pending tickets, CRs, protraks and other miscellaneous related O&M issues.
• Documenting of all code changes before moving it to production (CATPAC).
• Approving code changes before moving it to production.
• Attending CAB meetings for production approvals.
• Attending RCA (root cause analysis meeting) to explain root cause for P1 & P2 tickets.
• Coordinating with dependent teams & leading on production deployment.
• Monitoring system health, error alerts, logs and performing remediation on the errors.
• Coordinating with infrastructure and other dependent teams.
• Attending war room calls (production issue calls) on a 24/7 basis and resolving them with in a limited time span (based on the priority levels).
• Prioritizing tasks for offshore team and onshore consulting team members.
• Responsible for providing technical expertise in diagnosis and resolution of complex technical, architectural issues involving multiple IT teams, Pega GCS and third party vendors
• Responsible for providing technical leadership to business solving various business requirements.
• Conduct performance testing for mission critical applications before a major enhancement is implemented.
• Responsible for ensuring that business and technical architecture of the solution matches technical and functional requirements as well as identified business objectives.
• Responsible for Pega application upgrades from version 5.4 and 5.5 to PRPC 6.2sp2.
• Design & implement PRPC based interfaces providing access to database for operators & persons using Connect-SQL & Connect-SOAP rules.
• Responsible for using the existing rules and services in existing applications to new or other existing applications for reusablity.
• Involved in design & development of Data model, class structure, access group, process flow, activities, ruleset, ruleset versions & unser interface rules.
• Implemented decision rules using decision tables/ maps & declarative expression rules.
• Implemented PRPC based interfaces providing access to database for operators & persons using Connect-SQL & Connect-SOAP rules.
• Support code deployments to production system.

System Environment: PEGA PRPC 5.4/ 5.5/ 6.1/7.1 , WAS 6.1/ WAS 8.1, CPMHC 7.2, MQ, SQL & Oracle databases/ Windows 2003.

Confidential, Los Angeles, CA

Systems Architect

Responsibilities:

• Work on production support tickets and code changes.
• Active member in all phases of SDLC including requirements, gathering, requirements, analysis, design, development & testing.
• Involved in installing & configuring PEGA Rules Process Commander.
• Active member in all phases of SDLC including requirements, gathering, requirements, analysis, design, development & testing.
• Involved in designing & implementing class structures, work flows, activities, processes, ruleset & ruleset versions.
• Involved in designing & implementing application security rules including access groups, access roles, operators, application ID, Organization, Divisions and Units.
• Implemented decision rules including decision tables, decision maps & declarative rules.
• Designed & implemented complex user interfaces using section, harness, flow action, portal, HTML rules & SLA.
• Responsible for creating When conditions & Validation rules.
• Responsible for creating reports using List view & Summary view rules.
• Analyzed & improved performance of system using performance analyzer & DB tracer.
• Responsible for code reviews to ensure its compliance with PEGA guardrails.
• Used Tracer & Rules Inspector to identify & fix bugs.
• Close interaction with the quality analysis team performing unit testing, regression testing, integration testing, system testing, performance testing & End to End testing.

System Environment: PEGA PRPC 5.3/ 5.5, CPM, JAVA, JAVA Scripts, J2EE, HTML, Web Sphere, Oracle 10g, Rational Requisite Pro, QC, MS Visio, Rational Rose.

Confidential, Santa Clara, CA

PRPC Developer

Responsibilities:

• Involved in requirements engineering and defining the Software Requirements Specification of the project.
• Worked with team lead in designing the technical design documents for the workflow development process & technical specifications.
• Involved in creating Top level classes per the business requirements.
• Created documents involving sequence diagrams, activity diagrams & class diagrams using UML following Rational Unified Process (RUP).
• Created role based access group & control document for PEGA workflow team.
• Involved in design & implementation of user interface using Section, Harness, HTML & Flow Action rules.
• Responsible for identifying bugs & fixing them using Performance Analyzer, Clipboard, Tracer & Rules Inspector.
• Performed usability tests and enhancements.

System Environment: PEGA PRPC 4.2, JAVA, JAVA Scripts, J2EE, MS Visio, XML, SOAP, UNIX, SQL-Server, WebLogic, SQL.

Confidential

Senior JAVA Programmer

Responsibilities:

• Involved in requirements engineering and defining the Software Requirements Specification of the project. Active involvement in system design and analysis.
• Involved in database design; prepared data dictionary.
• Implemented Composite View pattern with Tiles for presentation layer JSP views.
• Involved in development of critical modules; Student & Admin module, and XML Upload module.
• Designed XML schemas for XML upload module and used JAXB for Java XML binding.
• Implemented XML validations for user inputs using Struts Validator.
• Performed usability tests and enhancements.
• Used Rational ClearQuest to manage and prioritize issues identified in testing phase.

System Environment: Java, JSP, Servlets, Struts, Tiles, XML, Oracle 9i, Struts Validator, Tomcat, Eclipse, TOAD, Rational ClearQuest, Rational Rose, XMLSpy2004